Job description

Role: Associate Product Officer – Liabilities ( UAE National )

Location: Abu Dhabi 

ROLE PURPOSE:

• To support Department / Unit Head in leading and managing the performance of existing products as well as launching new products. 

  
  

• This role must support new projects and existing key business objectives for products, which may include but are not limited to system changes, coordination among various stakeholders, creation/update of policy and procedure manual as well as Product Programs.

  
  

Provide special focus on anchor products related communication and product development activities.

RESPONSIBILITIES:

1. New products / projects management:

   
   

•   To represent Products in new project enhancements 

1. Support Function:

   
   

•     Support frontline on daily business queries and achieving product and business development objectives by helping the Head of Department / Unit in managing the existing and new products.

•     Handling of all day-to-day product related tasks along with Product Manager.  

•     Support Head of Department / Unit in coordination with supporting departments (with Sharia, Legal, and ITD, ICD, ORM and Marketing departments) to ensure smooth functioning of products and processes. 

•     Coordinate with Marketing for any campaigns related to any products and management of Product collaterals e.g., FAQs, Website update, Digital Marketing etc.

•     Prepare/Provide Monthly MIS reporting on products to stay updated and track product achievement, competition review and market research. 

•     Follow-up on monthly tracking reports received from ACE and ITD 

1. Products and Business Development/Management:

   
   

•   Assist the Head of Department / Unit in design, development, and enhancement of products to ensure that they are in line with the market needs. 

•   Provide inputs and market insights to Head of Department / Unit and recommend changes which are commercially viable that meets the market demand and external business partners.

•   Revamp, repackage and update terms and conditions for all Products offers.

•   Managing products related complaints and inquiries received through Customer Experience and Complaints teams and provide a solution to address the issue. 

1. Perform any other product development and management responsibilities entrusted by Bank’s management from time to time.

   
   

• Prepare detailed competition scan and of new products being offered by other banks under Products.

  
  

  •   Prepare and renew product programs on a yearly basis that are aligned with the business goals.

  
  

  •   Prepare project plans and ensure timely implementation of new initiatives.

  
  

  •   Timely completion of all tasks & filing / record keeping of all material.

  
  

  •   Timely and error free responses to all Product related complaints and enquiries.

  
  

  •   Follow-up with Branches / Network on any exceptions 

  
  

  •   Prepare and provide Product Related training

  
  

  •   Project involvement (first point of contact) in all Product related enhancements 

  
  

  •   Delivery of all items per year Department / Unit Score Card / Objectives

  
  

  •   Timely and accurate update of Product related collateral, terms and conditions and other support processes.

  
  

  •   Assist the Line manager in implementing new product proposals and align policies procedures and process flow in coordination with Sharia, Legal, and ITD, ICD, ORM and Marketing departments.

  
  

  •   Propose and manage product communication in line with the Bank’s standard of communication through all the delivery channels.

  
  

  •   Initiate new processes and review of existing processes and enhancements by liaising and following up with other support departments to get the products approved and implemented.

  
  

  •   Regularly review all products on ADIB website, ATL/BTL Marketing content and update any changes i.e. leaflets, Flyers, outdoors Ads and Newspaper Ads.

  
  

  •   Launch on-going training programs for frontline officers.

  
  

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Basic MS office skills. 
• Knowledge of UAE Banking market and competition offering
• Basics of project management 
• Knowledge of Islamic Banking is preferred