Abu Dhabi Islamic Bank jobs

50 Jobs Found

Bayt

Cyber Security Associate

On-site - UAE Wednesday

On-site - UAE 30 July 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role: Agency Supervisor - Recovery                      Role Purpose: Agency Supervisor is responsible to manage the external collection agencies which monitoring and coaching on daily workflow and performance. Agency Supervisor ensures customer communications, adheres to customer expectations and requirements. Moreover, he is responsible for motivating, coaching and developing associates to achieve optimal performance results and conducting regular performance note. Also resolves customer complaints in timely manner and completes other duties as assigned. KEY METRICS: <ol><li>Agency meetings.</li><li>Coaching staff. </li><li>Achieving business financial targets.</li><li>Achieving non-financial targets as per process. </li></ol>     Key Accountabilities of the role       1.To ensure that agencies visits are done within the agreed TAT to achieve targets efficiently and same shall be documented to be shared with agency. 2.To monitor the agencies’ performance and ensure that agencies are following standards required by ADIB. 3.To conduct regular meetings by phone/visit with team members from agency to review and provide update on the progress, including reconciliation of allocated accounts and actions agreed during last visits. 4.All work-related visits/calls made to agency shall be documented over an email to be shared with the stakeholders. 5. To guide and support customers as a counsellor to manage their finance /covered card’s payments (including other facilities held with bank) along with other services like restructure, reschedule, re-age etc. 5.To review and provide feedback for TOP 20 accounts. 6.To ensure that accounts allocated to agencies are timely updated in the collections work system. 7.To share customer/work related data with agencies for assigned work as per pre-defined process of Collection Unit. 8.To ensure all the tasks assigned shall be performed as per the SOP (approved process manuals). 9.To attend, resolve and close all customer complaints within the TAT as per policy.  10.Meet the walk-in customers in the Collection Unit and resolve their issues by offering solutions as per policy.  11.Always adhere by ADIB’s and Collection Unit Code of Conduct and policies.    Specialist Skills / Technical Knowledge Required for this role:   <ol><li>Knowledge of market and industry characteristics and trends</li><li>Knowledge of legal system, regulations, statutory requirements and legal recovery techniques</li><li>Strong business acumen</li><li>Strong communication, analytical, collection skills</li><li>High achievement in the collection department  </li></ol>Previous experience: <ul><li>At least 5 years relevant experience in banking</li></ul> </div>

Bayt

E-Channels Associate

On-site - UAE 30 July 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role   : E- Channels Accociate  Location : Abu Dhabi                Role Purpose: The e-Channels Officer is responsible for providing operational, technical, and business support for alternate delivery channels, with a primary focus on Chatbanking and digital banking services. The role supports day-to-day channel operations, customer and staff inquiries, service performance monitoring, issue resolution, stakeholder coordination, requirements documentation, testing, and post-implementation validation. The role also contributes to improving customer experience, enhancing self-service adoption, maintaining approved content and customer communication, and ensuring compliance with internal policies, regulatory requirements, governance standards, and audit expectations. Key Accountabilities of the role       Main Job functions include: <ul><li>Review unanswered Chatbanking bot queries, analyze recurring service gaps, and coordinate with relevant stakeholders to update bot responses, FAQs, scripts, and customer journeys. </li><li>Manage and support the daily business operations of the Chatbanking channel, ensuring service continuity, accuracy, and timely resolution of reported issues. </li><li>Coordinate with ITD, DTS, Operations, Call Center, Compliance, Sharia, Legal, Marketing, and other stakeholders for Chatbanking requirements, enhancements, approvals, and issue resolution. </li><li>Review, validate, document, and follow up on business requirements for new Chatbanking services, customer journeys, enhancements, and process improvements. </li><li>Monitor Chatbanking usage, service performance, availability, customer feedback, and incident trends, and provide regular updates to management and stakeholders. </li><li>Ensure Chatbanking content, customer communications, and service flows are reviewed, approved, documented, and maintained in line with internal policies, regulatory requirements, governance standards, and audit expectations. </li><li>Respond to customer complaints and service inquiries escalated by internal units, ensuring timely investigation, coordination, and closure.</li><li>Raise helpdesk tickets for production incidents, service disruptions, and customer-impacting issues identified across digital channels. </li><li>Follow up and monitor all tickets, requests, incidents, and enhancement items submitted to ITD and relevant support teams until closure. </li><li>CUSTOMERS (INTERNAL & EXTERNAL)</li><li>Verify, test, and schedule push notification, SMS, and customer communication campaigns in coordination with the relevant stakeholders. </li><li>Review and maintain Chatbanking scripts, FAQs, customer messages, service responses, and approved communication content. </li><li>Coordinate incident investigation, root cause clarification, production fixes, and post-resolution validation with the concerned teams. </li><li>Prepare reports, dashboards, and management updates covering Chatbanking usage, service performance, customer issues, enhancements, and closure status. </li><li>Identify opportunities to improve customer experience, increase automation, enhance self-service adoption, and reduce operational dependency through Chatbanking. </li><li>Maintain proper documentation, approvals, evidence, and records to support audit, governance, and regulatory requirements. </li><li>INTERNAL (PROCESS, PRODUCTS & REGULATORY)</li><li>Participate in digital banking projects, Chatbanking enhancements, and new service implementations from requirement gathering through post-implementation review.</li><li>Support the user requirement phase by documenting business needs, validating scope, and coordinating required stakeholder inputs and approvals. </li><li>Follow up on functional requirements, change requests, and enhancements related to online, mobile, and Chatbanking applications. </li><li>Organize and attend meetings related to e-Banking, Chatbanking, customer journeys, issue resolution, and project delivery. </li><li>Perform system testing, user acceptance testing, live testing, and post-implementation validation for new projects and enhancements. </li><li>Support the review and ongoing update of e-Banking policies, procedures, SOPs, and operational guidelines as required. </li><li>Ensure relevant departments and units are informed of approved changes, new services, customer communication updates, and operational impacts. </li><li>Carry out additional role-related tasks assigned by the line manager to support smooth implementation, operational readiness, and timely delivery. </li><li>Coordinate with Legal, Marketing, Sharia, Compliance, and other stakeholders for content, communication, and customer-facing text changes across digital channels. </li><li>Ensure required agreements, approvals, sign offs, and supporting documents are obtained and retained before implementation. </li><li>Prepare UAT reports, implementation updates, post-implementation reports, and closure summaries for monitoring, review, and audit purposes. </li><li>Maintain complete and accurate records of project documents, approvals, testing evidence, implementation records, and related correspondence. </li><li>Support internal teams by providing guidance and awareness on Chatbanking features, processes, customer journeys, escalation handling, and approved communication flows to ensure consistent customer support and service quality.</li><li>Plan and support awareness or training sessions for relevant departments and units on new products, enhancements, process changes, and operational procedures. </li><li>**This job description outlines the primary responsibilities of the role. Additional duties may be assigned as required by business priorities, provided they remain aligned with the role purpose and operational requirements. </li></ul>Specialist Skills / Technical Knowledge Required for this role:   <ul><li>Strong understanding of digital banking channels, Chatbanking services, customer journeys, and self-service adoption.</li><li>Good knowledge of business requirement gathering documentation, stakeholder coordination, and approval management.</li><li>Customer-focused mindset with strong analytical, investigation, and problem-solving capabilities.</li><li>Ability to coordinate with multiple internal and external stakeholders and follow up on actions until closure.</li><li>Knowledge of compliance, audit, governance, and regulatory requirements related to digital banking channels and customer communications.</li><li>Strong communication, reporting, documentation, presentation, and management update skills.</li></ul>Ability to support UAT, live testing, post-implementation validation, incident tracking, and service performance monitoring. Previous experience: Minimum 2–4 years of experience in digital banking, e-Channels, Chatbanking, customer service operations, business support, or related banking operations. Experience in requirements documentation, stakeholder coordination, UAT support, issue resolution, reporting, and customer communication management is preferred.   </div>

Abu Dhabi Islamic Bank jobs

Cyber Security Associate

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Agency Supervisor

E-Channels Associate

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