Technical Support Jobs in UAE

<p>Responsibilities and tasks · Receiving customer support inquiries and requests via approved channels (phone, email, ticketing system), analyzing them, and following up until closure within the agreed service levels (SLA). · Participating in system implementation at client sites: preparing master data, supporting data migration processes, preparing test data and performing user acceptance testing (UAT). · Understanding and documenting client requirements clearly and accurately and translating them into actionable inputs for the technical team. · Preparing and documenting user manuals, technical guides, workflow diagrams, and steps for resolving recurring problems. · Providing training sessions and knowledge transfer to end users, and monitoring system usage during the transitional period after implementation. · Coordinating with development and QA teams to follow up on feedback and modifications until delivery. · Preparing periodic reports on order status and recurring issues, and proposing improvements to the system and procedures. </p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications · Bachelor’s degree or diploma in Information Technology / Information Systems / Human Resources or a related field. · Proficiency in Arabic speaking and writing (essential), with the ability to prepare formal communications and documents in both Arabic and English. · Proficiency in English writing and speaking. · Strong communication skills and ability to explain technical concepts and how to operate systems. · Basic understanding of HR procedures (HR, leaves, attendance, payroll, performance evaluation) is preferred. · Strong organizational and daily planning skills, ability to work under pressure and prioritize. · Proficiency in Microsoft Office, especially Excel. · Presence in the United Arab Emirates. Additional benefits · Prior experience or practical training in one of the HR systems. · Experience dealing with government entities. · Familiarity with customer request management systems. We are seeking young talents to join our HRIS application and support team, used by government authorities and major institutions in the UAE. The role combines understanding HR procedures, direct client communication, training, and knowledge transfer to clients.

<p>0</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role:</b></p><p>To be the focal point of contact, providing diagnostic support for <b>Electric Vehicle brand</b> on technical and electrical issues, also by ensuring the availability of necessary special tools, technical literature, and service bulletins at locations.&nbsp;</p><p>To report all issues to brand principal requiring technical assistance and new vehicle concerns by way of raising technical reports and advise locations on the resolution. Prepare Quality Cases reports and submit it with required data to the Technical Support manager and to the OEM .</p><p>&nbsp;</p><p><b>What you will do:</b></p><p>•&nbsp;&nbsp;Technical support visit + report&nbsp;</p><p>•&nbsp;&nbsp;Validation of concern technical raised&nbsp;</p><p>•&nbsp;&nbsp;Remote assist to solve the technical issues&nbsp;</p><p>•&nbsp;&nbsp;Field visit to assist on the technical issues</p><p>•&nbsp;&nbsp;Prepare technical information report and submit to the principle&nbsp;</p><p>•&nbsp;&nbsp;Follow up on the technical information report&nbsp;</p><p>•&nbsp;&nbsp;Escalation issue to Technical Support Manager</p><p>•&nbsp;&nbsp;Failed part analysis / ship to OEM</p><p>•&nbsp;&nbsp;On the job coaching</p><p>•&nbsp;&nbsp;Software update equipment + special tools</p><p>&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required skills to be successful:</b></p><p>- In depth understanding of the various components of Electric Vehicle and their power train system.&nbsp;</p><p>- Familiar with modern diagnostic and repair methods in EV brands</p><p>- Good knowledge in raising technical reports</p><p>- Experience in both EV and PHEV brands</p><p>&nbsp;</p><p><b>About The Team:</b></p><p>The role will report to Technical Support Manager and aims to ensure that the customer experience is a positive one.</p><p>&nbsp;</p><p><b>What Equips You For The Role:</b></p><p>- Minimum 5 years in service field of automotive repair, out of this 3years should be as Master Technician in dealer service operations or equivalent&nbsp;</p><p>- Automobile / Mechanical or Electrical engineering or extensive and specialized training in Electrical Vehicles.</p><p>- Good knowledge of electronics, onboard diagnostics and new generation vehicles. Familiar with modern diagnostic and repair methods</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Coordinate with the principal technical support team to resolve complex technical issues and ensure manufacturer standards are followed.</span><br><span>Provide technical support to Foremen and technicians during vehicle preparation, repairs, and troubleshooting.</span><br><span>Guide technicians through fault diagnosis and improve repair efficiency.</span><br><span>Support Service Advisors with technical explanations for customer concerns and repair requirements.</span><br><span>Manage technical support cases, prepare reports, and ensure timely closure of issues.</span><br><span>Conduct vehicle inspections, road tests, and final quality checks before delivery.</span><br><span>Investigate comeback jobs and customer complaints, documenting findings as per ISO procedures.</span><br><span>Provide on-site technical assistance during emergency breakdowns when required.</span><br><span>Ensure compliance with manufacturer standards, QHSEMS requirements, and workplace safety practices.</span><br> </span><br><span>Requirements<span>B.Tech/Diploma in Mechanical or Automobile Engineering</span><br><span>3–4 years of experience in a similar role with an OEM/Authorized dealership</span><br><span>Strong knowledge of automotive systems and advanced technologies</span><br><span>Ability to troubleshoot mechanical, electrical, and electronic vehicle issues</span><br> </span><br><span>Benefits</span><p><b><span>Salary:&nbsp;</span></b><span>AED 9,000/month</span><br></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To ensure continued airworthiness and provide technical support to maintain the reliability, safety, and performance of the aircraft in compliance with regulatory and organizational requirements. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Provides continued airworthiness and technical support across airframe systems, avionics, structures, interiors, engines, and components to address operational engineering issues.</li><li>Reviews and actions emergency Airworthiness Directives (ADs), Service Bulletins (SBs), fleetwide inspections, and away-from-base Aircraft on Ground (AOG) events to ensure airworthiness compliance.</li><li>Monitors the Engineering Daily Technical Status to assess maintenance operations, technical delays, deferred defects, and operational restrictions affecting the flydubai fleet.</li><li>Evaluates and tracks aircraft defects using Aircraft Health Monitoring (AHM) and AMOS systems to ensure proper troubleshooting, rectification, and follow-up on repetitive defects.</li><li>Interprets technical documentation including ADs, SBs, Component Service Bulletins (CSBs), and other regulatory or manufacturer publications to determine required actions.</li><li>Liaises with internal departments and Original Equipment Manufacturers (OEMs) to resolve engineering issues and ensure the availability of approved data for aircraft release.</li><li>Liaises with internal departments and Original Equipment Manufacturers (OEMs) to resolve engineering issues and ensure the availability of approved data for aircraft release.</li><li>Provides technical input and assistance during investigations arising from Air Safety Reports (ASRs), Mandatory Occurrence Reports (MORs), and similar events.</li><li>Assists in developing and maintaining processes, procedures, and documentation that support the continued technical operation and regulatory compliance of the fleet.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Bachelor's Degree (3+ years)</li><li>Engineering or ICAO Type 2 Aircraft Maintenance Engineers License (B2 or B1) or Engineering Apprenticeship</li><li>Fluent in English</li><li>Years with qualifications: 5 - 7 years</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You could be the next "Nozomier"! If this sounds like you, read on. In this role you will:Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues. Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed. Develop and maintain core competency on Nozomi Networks entire product line and technologies. Create knowledge base content where none exists while updating existing to correctly position solutions. Understanding of critical account infrastructure and technical environments. Provide white-glove treatment for critical accounts. Replicate and reproduce customer issues in the lab prior to escalating issue internally. To be successful in this opportunity, you will have:Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. Experience in network security in a support, design, consultancy or operations role. Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations. Knowledge of common networking, security protocols and applications. Detailed technical experience in installations, configuration and operation of security appliances in large complex environments. Strong knowledge of information security principles. Excellent troubleshooting skills. Strong communication (written/verbal) and presentation skills. Solid working proficiency in both written and spoken English. Ability to operate in settings with strong confidentiality and data privacy protocols. Comfortable using Free BSD. Knowledge of Postgre SQL. Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience. Experience in the field of ICS (Industrial Control Systems) security projects. Who we are and what we stand for:Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Position Objectives:The Technical Support Engineer will provide technical, application, and operational support for the Bonya platform during project delivery, testing, rollout, and post-go-live stabilisation. The role will support users, investigate incidents, assist with configuration, monitor platform behaviour, coordinate with development and infrastructure teams, and help ensure smooth adoption of the system.<br>Job Description and Responsibilities Provide first-level and second-level support for Bonya users during UAT, pilot, rollout, and production stabilisation. Log, triage, investigate, assign, and track incidents, service requests, defects, and user queries. Support user access, role assignment, password/SSO issues, workflow issues, and configuration-related support requests. Reproduce reported defects and provide a clear technical analysis to developers and testers. Monitor application behaviour, system logs, job failures, integration errors, and performance issues. Support data import/export activities, report generation, user administration, and routine operational tasks. Assist with deployment validation, smoke testing, release verification, and environment checks. Prepare support guides, FAQs, knowledge base articles, and user support documentation. Participate in hyper care and post-go-live support. Escalate issues to infrastructure, development, database, integration, or security teams as required.<br>Qualification and Required Skills Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.3+ years of experience in application support, technical support, systems support, or service desk escalation roles. ITIL Foundation or equivalent service management certification is desirable. Experience supporting ERP, CRM, workflow, service management, or custom enterprise applications. Experience with Odoo or similar enterprise platforms is desirable. Basic understanding of Linux, Postgre SQL, web applications, APIs, logs, user roles, and access control. Experience working with ticketing tools, incident management processes, and SLA-based support. Experience supporting UAT, go-live, and hyper care activities is advantageous.

???? RECRUITMENT DRIVE – 390 OPENINGS ???????? URGENT HIRING | IMMEDIATE JOINING ???????? 390 Vacancies Available✅ Visa Provided✅ Employment as per UAE Labour Law✅ Immediate Joining???? CONTACT TODAY:+971-541453955???? Whats App:+91-8904689334

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $30 - $55/hour<br>Role Overview:We are hiring for one of our clients, seeking a Computer User Support Specialists to work on a contract basis. This role involves providing technical assistance to end users, troubleshooting hardware and software issues, and maintaining IT systems. The specialist will resolve technical problems and ensure minimal downtime for users across multiple locations.<br>Key Responsibilities:• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.• Assist with user account management, including password resets and access provisioning.• Maintain inventory of IT assets and ensure compliance with software licensing agreements.<br>Required Skills & Qualifications:• Minimum of 2 years of experience in a computer user support or help desk role.• Proficiency in troubleshooting Windows and mac OS operating systems and common software applications.• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.• Experience with ticketing systems such as Service Now or Zendesk for issue tracking.• Customer service orientation with a focus on responsiveness and clear communication.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to seamless IT operations for distributed teams. The position supports a high-volume user base across multiple time zones.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai. We are looking for a Customer Technical Support Engineer to join our team. The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team. This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.<br>Key Responsibilities:Act as the first technical point of contact for clients to address queries, issues, and requirements. Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights. Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client. Provide technical assistance, troubleshooting, and product support to clients when required. Work closely with internal teams (development, sales, and project management) to ensure client requirements are met. Maintain strong relationships with clients by ensuring timely communication and support. Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.<br>Requirements:Bachelor’s degree in Computer Science, IT, or a related field. Strong knowledge of programming languages. Excellent communication and interpersonal skills. Strong problem-solving skills and the ability to explain technical concepts in simple terms. Ability to multitask and manage multiple client interactions efficiently. Minimum 2 year of experience in a technical support or Project Coordinator role. Language: Must be fluent in English & Arabic<br>Compensation:Monthly Salary: AED4,000 to AED6,000<br>Other Benefits:Mobile bill Allowance, Yearly Tour allowance and Weekly 2 holidays<br>Please share your resume to hr@royex.net and for more details about Royex, please visit www.royex.ae

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a talented CAFM Specialist / CAFM Technical Support Specialist to join a leading Ministry in the UAE.<br> The ideal candidate will have hands-on experience in dedicated support resources, to operate and provide technical support for its existing CAFM system.<br> This is an excellent opportunity to contribute to large-scale digital transformation initiatives within a dynamic government environment.<br> Contract Period: 9 - 12 Months The main responsibilities will include: CAFM system administration and configuration.<br> Asset management and preventive planned maintenance management.<br> Work order workflow setup, monitoring, and administration.<br> Help desk support and service request management.<br> Preparation of KPI and SLA performance reports.<br> User support, troubleshooting, and resolution of technical issues.<br> Coordination with the current CAFM system provider, Rosmiman.<br> Supporting system users and ensuring smooth daily operation of the platform.<br> Monitoring data quality, system performance, and operational compliance.<br> Preparing periodic reports and maintaining accurate system records.<br> The preferred candidates should have: Proven 5 years of experience working with CAFM or facilities management systems.<br> Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs .<br> Experience in CAFM system administration and user support .<br> Good technical troubleshooting and reporting skills.<br> Strong communication and stakeholder coordination abilities.<br> Experience with R osmiman CAFM would be a strong advantage.<br> Good English communication skills; Arabic would be an advantage.<br> Availability to join within a short period.<br></span> </div>

<p><strong>Job Purpose</strong>&nbsp;</p><p>We are looking for a detail-oriented <strong>Technical Support & Estimation Engineer </strong>to lead the preparation of high-quality techno-commercial proposals for Fire & Life Safety projects. You will act as the vital link between our sales team and our engineering department, ensuring that every project proposal is technically accurate, compliant with <strong>UAE Fire & Life Safety Codes</strong>, and commercially competitive.&nbsp;</p><p><strong>Key Responsibilities</strong>&nbsp;</p><ul><li><p><strong>Techno-Commercial Proposals:</strong> Prepare and submit comprehensive technical and commercial bids/quotations, ensuring alignment with client requirements and company profit margins.&nbsp;</p></li></ul><ul><li><p><strong>Engineering Calculations:</strong> Perform accurate load calculations, battery backup calculations, cable sizing, and hydraulic calculations (as applicable) for fire protection systems.&nbsp;</p></li></ul><ul><li><p><strong>Technical Compliance:</strong> Interpret complex tender documents, drawings, and specifications to ensure proposals meet DCD (Dubai Civil Defence) and NFPA standards.&nbsp;</p></li></ul><ul><li><p><strong>Estimation & BoQ:</strong> Review Bills of Quantities (BoQ) and project scope, identifying cost-effective materials and labor requirements for accurate project costing.&nbsp;</p></li></ul><ul><li><p><strong>Technical Support:</strong> Serve as the technical point of contact for clients during the pre-sales phase, explaining system solutions, answering technical queries, and attending pre-bid meetings.&nbsp;</p></li></ul><ul><li><p><strong>Collaboration:</strong> Coordinate with vendors and procurement teams to obtain competitive material pricing and lead times for bid submissions.&nbsp;</p></li></ul><ul><li><p><strong>Market Intelligence:</strong> Stay updated on the latest fire safety products and competitor pricing to ensure our proposals remain market-competitive.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree /Diploma in Electrical, Electronics, or Mechanical Engineering.&nbsp;</p></li></ul><ul><li><p><strong>Experience:</strong> 0-2 years of experience in the UAE Fire & Life Safety industry, with a focus on tendering and proposal engineering.&nbsp;</p></li></ul><ul><li><p><strong>Technical Proficiency:</strong>&nbsp;</p></li></ul><ul><li><p>Proficiency in <strong>AutoCAD</strong> and MS Office (Excel is critical for cost estimation), Plan swift&nbsp;&nbsp;</p></li></ul><ul><li><p>Strong ability to perform technical calculations for fire alarms, suppression systems, and pump sets.&nbsp;</p></li></ul><ul><li><p>In-depth knowledge of <strong>UAE Fire & Life Safety Code of Practice</strong> and NFPA standards.&nbsp;</p></li></ul><ul><li><p><strong>Commercial Acumen:</strong> Proven ability to translate technical specifications into compelling commercial offers.&nbsp;</p></li></ul><ul><li><p><strong>Communication:</strong> Excellent written and verbal English skills; ability to draft professional technical correspondences.Technical Support Engineer&nbsp;</p></li></ul><ul><li><p><strong>Soft Skills:</strong> Strong analytical mindset, ability to work under strict tender deadlines, and high attention to detail.&nbsp;</p></li></ul>

<ul><li><p>Oracle 12c Administration</p></li><li><p>Hyperledger Fabric v1.4: Network Engineering, Design and Deployment</p></li><li><p>Automating Administration with Windows PowerShell (Course 10961)</p></li><li><p>Cybersecurity Fundamentals</p></li><li><p>Microsoft 365 Fundamentals</p></li><li><p>Microsoft Azure Fundamentals</p></li><li><p>Oracle 12c R2 RAC Administration</p></li><li><p>Microsoft Azure Database Administration</p></li><li><p>Artificial Intelligence for Business Professionals</p></li><li><p>Developing Applications for the Java EE 7 Platform</p></li><li><p>Implementing a SQL Server 2016 Data Warehouse</p></li><li><p>ISO/IEC 27002 Training Courses and Lead Manager Certification</p></li><li><p>Oracle Database Cloud</p></li><li><p>Certified Artificial Intelligence Practitioner</p></li><li><p>Microsoft Office 365 Administration Certificate</p></li><li><p>Cybersecurity Operations Certificate</p></li><li><p>Certificate in Information Systems Risk and Control</p></li><li><p>Certified Network Associate Certificate</p></li><li><p>Professional Certificate in Cybersecurity Fundamentals</p></li><li><p>Certified Ethical Hacking and Forensic Investigation Professional Certificate</p></li><li><p>Professional Certificate in Information Technology Privacy</p></li><li><p>ISO/IEC 27001 Lead Auditor for Information Security Training</p></li><li><p>Certified Information Privacy Manager</p></li><li><p>Microsoft Azure IoT Developer</p></li><li><p>Introduction to Cybersecurity</p></li><li><p>Introduction to Python</p></li><li><p>Introduction to Oracle Database Programming Language</p></li><li><p>Certified Practitioner in Internet of Things</p></li><li><p>Oracle Database Administration Workshop</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Develop the section's work plans and mechanisms, and contribute to achieving the department's objectives through supervision and follow-up on all executive tasks within the related operational plan.</p><p>Minimum Qualification Experience (Years)</p><p>PhD - Information Technology - 0</p><p>Master's Degree - Information Technology - 3 years</p><p>Bachelor's Degree - Information Technology - 6 years</p></li></ul>

???? Position: Technical Support / Pre-Installation Coordinator???? Location: Dubai, UAE☀️ Industry: Renewable Energy / Solar<br>We’re looking for a technically minded and detail-oriented professional to support the pre-installation process for a growing UK solar energy company. This position will be based in Dubai, UAE.<br>The role will focus on reviewing sales and survey information before installation, identifying potential issues early, and helping the team find practical solutions.<br>Key Responsibilities:• Review roof layouts, measurements, plans, photographs, and survey information• Check proposed solar panel locations and available roof space• Review cable routes, equipment positioning, and site access requirements• Identify potential technical or installation issues before work begins• Recommend practical solutions to ensure smooth installations• Coordinate closely with sales, operations, and installation teams• Speak directly with UK-based clients and customers over the phone to clarify requirements and resolve potential installation issues<br>What We’re Looking For:• Strong technical and problem-solving mindset• Comfortable reviewing plans, layouts, measurements, and photographs• Confident and professional English communication skills• Experience providing technical support and dealing directly with customers over the phone is a plus, with confidence communicating with UK-based clients and customers.• Excellent attention to detail• Experience in technical support, construction, engineering coordination, surveying, installations, or similar roles is an advantage• Solar experience is NOT required — training can be provided• Immediate joiners are highly preferred

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Storage, Backup &amp; Cloud Infrastructure Specialist (1) Expertise: • Dell EMC • SAN • NAS • Enterprise Backup Platforms • Disaster Recovery • Business Continuity • Microsoft Azure • Azure Local • Oracle Cloud Infrastructure Responsible for storage, backup, recovery, resilience, capacity planning, and cloud infrastructure support.<br></p> </div>

<p>We are looking for a skilled and customer-focused IT Support Specialist to provide technical assistance and maintain the smooth operation of our company’s IT systems. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting employees with technical problems, and ensuring reliable performance of computer systems, networks, and applications.</p>

Role Description This is a part-time remote role for an IT Support Officer. The IT Support Officer will provide day-to-day technical assistance to staff, including resolving hardware and software issues, responding to support tickets, and guiding users through troubleshooting steps. Responsibilities include supporting desktop computers and peripherals, managing printer configuration and connectivity, and maintaining basic IT documentation related to devices and procedures. The role also involves monitoring system performance, escalating complex technical issues to senior IT personnel or vendors, and ensuring secure and stable remote access for team members. The IT Support Officer will communicate clearly with non-technical users and coordinate with internal teams to minimize downtime and maintain smooth operations. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills for resolving day-to-day user issues. Candidates should possess foundational Information Technology skills, including understanding of operating systems, networks, and common office applications. Candidates should possess experience supporting Desktop Computers, including setup, configuration, and basic maintenance. Candidates should possess Printer Support skills, including installation, network configuration, and resolving printing errors. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work independently in a remote environment, manage priorities, and respond promptly to support requests. Experience with remote support tools, ticketing systems, and basic cybersecurity best practices is beneficial. Relevant certification (e.g., Comp TIA A+, ITIL Foundation) or equivalent practical experience in IT support is preferred.

WHO WE ARE:<br>AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.<br>WHAT YOU’LL DO:<br>As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.<br>KEY RESPONSIBILITIESIT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.<br>Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.<br>Responsibilities include:<br>Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. Configure and troubleshoot devices during initial deployment and user onboarding. Register devices and verify successful communication with Intune. Configure and troubleshoot Microsoft Company Portal. Support users with Company Portal registration and device setup. Deploy and install approved applications through Company Portal. Troubleshoot applications that fail to download, install or update through Company Portal. Check application deployment status and identify failed or pending installations. Initiate device sync and policy refreshes and verify successful policy application. Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. Verify configuration profiles, security policies and application deployment status. Support device rebuilds, resets, re-enrolments and replacement-device migrations. Troubleshoot Conditional Access issues relating to device compliance and user access. Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including:Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication<br>Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology<br>Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.<br>Technologies include:Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals<br>Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.<br>CLIENT INTERACTION & CORPORATE ENVIRONMENT<br>Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.<br>DOCUMENTATION & REPORTING<br>Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.<br>WHAT WE’RE LOOKING FOR<br>Candidates should demonstrate practical experience with:Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting<br>Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.<br>EXPERIENCE3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.<br>QUALIFICATIONS & MANDATORY REQUIREMENTS<br>Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.<br>PERSONAL ATTRIBUTES<br>Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.<br>WHY YOU’LL LIKE WORKING HERE<br>Medical benefits, including dental. Paid holidays, sick leave and personal days. Ongoing access to technical training and manufacturer certifications. Inclusive and dynamic company culture.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Techno-Commercial Proposals:</strong> Prepare and submit comprehensive technical and commercial bids/quotations, ensuring alignment with client requirements and company profit margins.</p></li><li><p><strong>Engineering Calculations:</strong> Perform accurate load calculations, battery backup calculations, cable sizing, and hydraulic calculations (as applicable) for fire protection systems.</p></li><li><p><strong>Technical Compliance:</strong> Interpret complex tender documents, drawings, and specifications to ensure proposals meet DCD (Dubai Civil Defence) and NFPA standards.</p></li><li><p><strong>Estimation &amp; BoQ:</strong> Review Bills of Quantities (BoQ) and project scope, identifying cost-effective materials and labor requirements for accurate project costing.</p></li><li><p><strong>Technical Support:</strong> Serve as the technical point of contact for clients during the pre-sales phase, explaining system solutions, answering technical queries, and attending pre-bid meetings.</p></li><li><p><strong>Collaboration:</strong> Coordinate with vendors and procurement teams to obtain competitive material pricing and lead times for bid submissions.</p></li><li><p><strong>Market Intelligence:</strong> Stay updated on the latest fire safety products and competitor pricing to ensure our proposals remain market-competitive.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications &amp; Skills</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree /Diploma in Electrical, Electronics, or Mechanical Engineering.</p></li><li><p><strong>Experience:</strong> 2+ years of experience in the UAE Fire &amp; Life Safety industry, with a focus on tendering and proposal engineering.</p></li><li><p><strong>Technical Proficiency:</strong></p><ul><li><p>Proficiency in <strong>AutoCAD</strong> and MS Office (Excel is critical for cost estimation), Plan swift</p></li><li><p>Strong ability to perform technical calculations for fire alarms, suppression systems, and pump sets.</p></li><li><p>In-depth knowledge of <strong>UAE Fire &amp; Life Safety Code of Practice</strong> and NFPA standards.</p></li></ul></li><li><p><strong>Commercial Acumen:</strong> Proven ability to translate technical specifications into compelling commercial offers.</p></li><li><p><strong>Communication:</strong> Excellent written and verbal English skills; ability to draft professional technical correspondences.</p></li><li><p><strong>Soft Skills:</strong> Strong analytical mindset, ability to work under strict tender deadlines, and high attention to detail.</p></li></ul><p></p></section>

1. Robot Management & Operations<br>1.1. Robot Setup: To set up robots as per the scope of work directed in the project document by the CEO/CTO, including updating robot feed files, mapping, announcements, branding, performance optimization, and all configurations required for delivery.<br>1.2. Testing & Quality Control: Conduct performance testing, integration testing, and quality checks. Submit reports, apply fixes, and record test procedures and results. Install, program, and repair controllers and tools. Inspect installation sites and train operators on robotics usage.<br>1.3. Monitoring Performance: Monitor robot performance to ensure systems remain updated, secure, and protected from cyber-attacks, mishandling, or damage as per company policies and procedures.<br>1.4. Maintenance & Repairs: Maintain and manage robots in good condition. Diagnose issues and perform repairs either at client premises or within company premises.<br> <br>2. Customer Support & Experience<br>2.1. Customer Interaction & Demonstrations: Assist customers by conducting product demonstrations, explaining features, and asking relevant questions to understand requirements. Ensure a welcoming and professional customer experience.<br>2.2. Customer Queries Handling: Respond to customer queries via call, email, chat, and walk-ins in a timely and accurate manner, ensuring proper resolution or escalation to relevant teams.<br>2.3. Technical Support & Ticket Management: Manage customer enquiries and technical support tickets by assigning them to appropriate teams, following up on resolutions, handling complaints, and providing after-sales support when required.<br> <br>3. Research & Development<br>3.1. Robot Training & Development: Apply machine learning techniques to design and build robotics applications. Use computer-aided modelling, perform testing for safety and quality, and work on perception, mapping, anomaly detection, and system optimization.<br>3.2. Knowledge Base Development: Continuously learn and stay updated on new robotic products, technologies, features, and software updates. Create and maintain technical documentation, user guides, troubleshooting materials, and knowledge bases to support internal teams and improve customer support efficiency.<br>3.3. Events & Industry Participation: Stay updated with advancements in robotics and relevant engineering fields. Participate and take an active role in company-led events such as Robo Camps, Robotics Championships, Internships, Exhibitions, and Expos. Be flexible with working hours and locations based on event requirements.<br><br><br><br>Requirements<br><br>1.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects<br>1.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br>1.3. Consistent, accurate, and thorough with an eye for details.<br>1.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must.<br>1.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback.<br>1.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br><br>Skills: 2.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects<br>2.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br>2.3. Consistent, accurate, and thorough with an eye for details.<br>2.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must. <br>2.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback. <br>2.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.