Job Title: Customer Service Representative - Female (Indoor)
Location: JAFZA, Jebel Ali, Dubai, UAE
Company: Al Asayel Health and Safety FZE

Job Overview

Al Asayel, a leading PPE trading company, is looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring an excellent customer experience.

Key Responsibilities:

• Handle incoming calls, email inquiries, and customer portal communications.

• Identify and reach out to potential new customers.

• Provide accurate information about products, orders, and services.

• Handle customer complaints and escalate complex issues when necessary.

• Process orders, returns, and exchanges efficiently.

• Maintain and update customer data in the CRM system.

• Coordinate with customer service team, logistics, procurement, and accounts departments to ensure smooth order processing and invoicing.

• Stay up to date with product knowledge to assist customers effectively.

Desired Candidate Profile

Requirements:

• Proven experience as a Customer Care Representative or in a similar role.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office (Excel, Word, Outlook).

• Experience with ERP/CRM systems (SAP B1 is a plus).

• Ability to work both independently and collaboratively.

• Fluency in English is essential.

• Female candidates are preferred for this role.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field. (Required)

Job Type: Full-Time
Working Hours:
Monday to Friday: 9:00 AM – 6:15 PM
Saturday: 8:00 AM – 1:00 PM

Job Types: Full-time, Permanent

Experience:

• CS field: 2 years (Required)

Benefits:

• Career growth opportunities

• Supportive and professional work environment

• Employee-friendly company policies

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: JAFZA -Dubai UAE