We are seeking a dynamic, hands-on L&D Trainer to design, deliver, and evaluate training programs across our multi-concept business portfolio (Retail, Restaurant, Mobile, Interior).

In this role, you will play a key part in empowering front-line store staff, service teams, and branch managers to deliver exceptional customer service, meet operational standards, and drive sales growth across diverse business units.

Key Responsibilities

1. Training Design & Delivery

2. Operational Capability & Standard Compliance

• Partner with Store Managers and Restaurant Supervisors to identify operational training gaps through floor observations and mystery shopping evaluations.

• Create and update role-based training modules, floor manuals, quick-reference guides, and micro-learning content.

• Conduct soft skills, leadership, and supervisory skills workshops for shift leads and floor supervisors.

3. Assessment & L&D Analytics

• Track training completion, participant feedback, and post-training performance metrics.

• Measure the business impact of training initiatives on Key Performance Indicators (KPIs) such as average transaction value (ATV), customer satisfaction (CSAT) scores, and audit compliance.

• Maintain complete training documentation and records across all locations.

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Desired Candidate Profile

• Experience:5+ years of active L&D / Training experience, preferably with a background spanning retail hypermarkets, restaurants.

• Skills:

  • Exceptional verbal, written, and presentation skills in English (multilingual capability, e.g., Hindi, Tamil is highly desirable).

  • Strong floor coaching and practical, hands-on demonstration ability.

  • Proficiency in creating engaging training content

• Flexibility: Willingness to travel regularly across hypermarkets, restaurant locations, and retail branch stores for on-site floor training