• Conduct a thorough inspection of customer vehicles upon arrival, accurately documenting any existing damage, discrepancies, or customer concerns. Ensure all customer requirements are clearly understood and recorded to facilitate efficient service delivery. 

• Oversee the smooth handover of serviced vehicles, ensuring customers are fully informed about the work completed and any recommendations for future maintenance.

• Maintain proactive communication with customers throughout the service process, ensuring timely vehicle delivery. Follow up after service completion to verify customer satisfaction, assess repair quality, and remind customers of upcoming maintenance requirements.

• Build strong customer relationships through clear, professional, and timely communication regarding service recommendations, repair estimates, approvals, and costs. Collaborate effectively with workshop foremen and technicians to ensure accurate information flow and service execution.

• Identify and validate customer concerns by assessing vehicle conditions and determining whether issues represent normal operating characteristics or require corrective action.

• Prepare accurate estimates for routine repair and maintenance work, explain costs clearly to customers, and manage negotiations professionally while ensuring transparency and customer satisfaction.

Desired Candidate Profile

• Required Skills to be Successful:

  • Broad automotive knowledge with the ability to serve as a trusted advisor to customers.

  • Ability to provide accurate, up-to-date technical guidance and respond confidently to customer inquiries.

  • Strong understanding of vehicle operation, maintenance, diagnostics, and care.

  • Thorough knowledge of preventive maintenance and breakdown prevention practices.

  
  

  About The Team:

  The role reports directly to the Reception Supervisor and forms part of a dynamic, customer-focused workshop team committed to delivering exceptional service and maintaining the highest standards of quality and customer satisfaction.

  
  

  What Equips You For The Role:

  • Diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.

  • Minimum of 3 years' experience in a reputable automotive workshop or dealership environment.

  • Strong customer service and relationship management skills.

  • Excellent communication, problem-solving, and interpersonal abilities.

  • Ability to thrive in a fast-paced workshop environment while maintaining attention to detail and service excellence.