Job description

Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realise tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together. At Halian, we recognise that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organisations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.
 

ServiceNow Operations Lead

Experienced ServiceNow Operations Lead with 6+ years of experience managing enterprise ServiceNow platforms and leading teams of ServiceNow developers and engineers. Responsible for overseeing platform support, L2/L3 incident resolution, problem and change management, enhancement delivery, and annual platform upgrades. Ensures platform stability, performance, governance, and continuous improvement while collaborating with business and technical stakeholders to deliver scalable and reliable ServiceNow solutions. Strong knowledge of ITSM processes, ServiceNow administration, release management, and service delivery within SLA-driven environments.