Job description

Service Advisor – Passenger Vehicles | Multiple Vacancies | Dubai & Abu Dhabi 

Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.

In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.

What You Will Do

• Deliver an outstanding customer experience by guiding customers through their entire service journey

• Build long-term relationships to drive customer loyalty and retention

• Upsell products and services responsibly to achieve revenue targets

• Identify customer concerns and ensure vehicles are repaired right the first time

• Coordinate closely with workshop teams to ensure timely updates and on-time delivery

• Clearly explain repairs, maintenance requirements, costs, and value-added services to customers

• Handle customer concerns professionally to enhance satisfaction and customer loyalty

• Ensure full compliance with SOPs, systems, and data accuracy standards

• Contribute to departmental performance and customer satisfaction objectives

Skills

Required Skills to be Successful

• Strong customer service and relationship management skills

• Good technical understanding of passenger vehicles and automotive service processes

• Excellent communication and interpersonal skills

• Ability to manage multiple customers while maintaining service quality

• Commercial awareness with a focus on achieving targets

• Strong problem-solving and organizational skills

• Proficiency in MS Office (experience with dealer management systems is an advantage)

About the Team

You will work closely with a dedicated Aftersales team, including workshop, parts, and service operations, in a fast-paced environment where teamwork and customer satisfaction are at the heart of everything we do.

What Equips You for the Role

• Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field

• 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role

• Strong technical knowledge of passenger vehicles combined with customer service experience

• Experience working in a dealership or automotive service environment

• Fluency in English; basic Arabic is an advantage

• A customer-first mindset with strong attention to detail