Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Equinix is the world’s digital infrastructure company, operating a global platform of data centers that power the world’s largest enterprises, hyperscale's, and cloud service providers.

We are hiring an Assistant Manager, Data Center Operations—a frontline people‑leadership role for someone with an electrical or mechanical background who has already or looking to progress into team leadership, operational management, and site responsibility.

This role is not technically hands‑on heavy. Instead, it focuses on leading people, running day‑to‑day operations, managing vendors, driving safety and compliance, and coordinating incidents within a mission‑critical environment. 

What You’ll Be Responsible For

People Leadership & Team Management

• Lead, coach, and develop a team of data center operations staff, setting clear expectations and high performance standards
• Own shift/team scheduling, resourcing, and handover routines to support 24x7 operations
• Conduct regular 1:1s, performance reviews, and development planning
• Support hiring, onboarding, training, and capability building across the team
• Foster a strong culture of safety, accountability, and continuous improvement

Operational Oversight 

• Ensure safe, reliable, and compliant day‑to‑day operations across the data center
• Oversee routine operational activities including rounds, logs, checks, permits, and documentation
• Coordinate preventive and corrective maintenance activities, ensuring work is properly planned and controlled
• Maintain high standards of operational readiness, housekeeping, and site discipline

Vendor & Contractor Management

• Act as the on‑site lead for third‑party contractors and service providers
• Ensure all vendor activity meets Equinix safety, quality, and operational standards
• Monitor performance, validate work completion, and drive close‑out of actions
• Support service reviews and continuous improvement of vendor delivery

Incident, Change & Problem Management

• Act as a first point of escalation during incidents or abnormal operating conditions
• Coordinate on‑site response activities, communications, and recovery actions
• Ensure incidents are accurately documented with high‑quality RCA and corrective actions
• Support change management processes, ensuring risk is assessed, approved, and communicated

Safety, Security & Compliance

• Role‑model and enforce Equinix health, safety, and security standards at all times
• Ensure compliance with internal procedures, regulatory requirements, and audit expectations
• Maintain accurate site documentation, records, and training compliance
• Participate in audits, inspections, and risk‑management activities

Stakeholder & Customer Support

• Partner closely with Engineering, Security, Construction/Projects, and Customer Operations teams
• Support customer requirements and site readiness, including professional engagement during visits or tours
• Enable project delivery through strong operational coordination and risk management

Who We’re Looking For

Essential Experience & Background

• Electrical or Mechanical background
• Experience working in a data center, critical facilities, FM, or mission‑critical environment
• Demonstrated experience leading people (Supervisor, Shift Lead, Team Lead, or similar)
• Experience coordinating vendors and supporting maintenance or operational activities
• Comfortable operating in a 24/7, high‑availability environment

Skills & Attributes

• Strong people‑leadership mindset with the ability to coach, motivate, and hold teams accountable
• Operationally disciplined, structured, and process‑driven
• Calm and decisive under pressure, particularly during incidents
• Clear and confident communicator, both written and verbal
• Strong focus on safety, compliance, and doing things the right way

Preferred (Nice to Have)

• 2+ years in a supervisory or people‑management role
• Exposure to incident management, RCA writing, and change management

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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