Regulatory Compliance Framework & Governance

• Lead the development, implementation, and continuous enhancement of the Company's Regulatory Compliance Framework to ensure compliance with all applicable laws, regulations, supervisory standards, circulars, notices, and guidance issued by the Central Bank of the UAE (CBUAE) and other competent authorities.

• Establish and maintain an effective regulatory governance framework that supports sound corporate governance, ethical business conduct, consumer protection, operational resilience, outsourcing governance, and regulatory compliance across the organization.

• Ensure the regulatory framework covers all licensed activities including money exchange, digital money transfer, stored value facility (SVF) services, and any additional licensed activities as the business evolves.

• Develop, review, and periodically update regulatory compliance policies, procedures, governance standards, and internal guidance to ensure alignment with evolving regulatory expectations and industry best practices.

• Promote a strong culture of regulatory compliance by embedding regulatory obligations into business processes, governance structures, and strategic decision-making.

Regulatory Advisory

• Serve as the principal regulatory advisor to the Board of Directors, Senior Management, and business functions on applicable regulatory requirements, regulatory developments, supervisory expectations, and emerging legislative changes.

• Provide independent regulatory guidance on strategic initiatives, business expansion, outsourcing arrangements, technology transformation, digital and wallet initiatives, consumer protection requirements, and governance matters.

• Assess the regulatory implications of new business initiatives, products, customer journeys, partnerships, and payment use cases, and provide recommendations to ensure compliance prior to implementation.

• Provide regulatory input into product design, digital onboarding (eKYC), customer disclosures, fees and charges, safeguarding of client funds, and cross-border payment flows.

Licensing & Regulatory Change Management

• Support the maintenance of existing licenses and any variations, extensions, or new license applications required to support the business roadmap

• Monitor changes to applicable laws, regulations, CBUAE standards, supervisory guidance, and industry developments.

• Lead the implementation of regulatory change programs and coordinate cross-functional activities to ensure timely and effective compliance with new regulatory requirements.

Regulatory Compliance Monitoring & Assurance

• Develop and execute a risk-based Regulatory Compliance Monitoring Program covering all applicable regulatory obligations across licensed activities.

• Perform thematic reviews, compliance assessments, and regulatory validation exercises to evaluate compliance with regulatory requirements.

• Assess the adequacy of the Company's regulatory control environment and recommend improvements to strengthen governance and compliance effectiveness.

• Monitor implementation of corrective actions arising from compliance reviews, regulatory inspections, internal audits, and external assessments.

Regulatory Engagement

• Act as the primary liaison with the Central Bank of the UAE and other competent authorities on regulatory compliance matters.

• Coordinate regulatory inspections, supervisory reviews, regulatory requests, thematic examinations, and information submissions.

• Ensure regulatory correspondence is managed accurately, professionally, and within prescribed regulatory timelines.

Regulatory Reporting

• Ensure the accurate and timely preparation and submission of all regulatory reports, declarations, returns, notifications, and other statutory submissions required by the CBUAE and relevant authorities.

• Review regulatory reporting processes to ensure data integrity, completeness, and regulatory compliance.

• Coordinate submissions related to prudential, conduct, consumer protection, outsourcing, technology, and operational resilience reporting requirements.

Consumer Protection & Conduct

• Oversee compliance with CBUAE Consumer Protection Regulation and Standards, including fair treatment of customers, transparency, complaint handling, and disclosure requirements.

Outsourcing & Third-Party Regulatory Oversight

• Ensure outsourcing arrangements comply with CBUAE outsourcing requirements, including risk assessments, due diligence, contractual safeguards, and ongoing monitoring.

• Provide regulatory input into vendor selection and management for critical service providers

Operational Resilience & Technology Compliance

• Support compliance with regulatory expectations on operational resilience, business continuity, information security, and technology risk applicable to digital and wallet services.

• Coordinate with IT, Information Security, and Operations on regulatory requirements related to data protection, cybersecurity, incident notification, and technology governance

Regulatory Risk Assessment

• Conduct periodic Regulatory Compliance Risk Assessments to identify emerging regulatory risks and evaluate the adequacy of existing controls.

• Develop regulatory compliance risk mitigation strategies and monitor implementation of agreed corrective actions

Board & Senior Management Reporting

• Prepare periodic Regulatory Compliance Reports for Senior Management and the Board summarizing regulatory developments, compliance performance, regulatory risks, monitoring outcomes, and remediation progress.

• Report significant regulatory issues, emerging compliance risks, and material regulatory developments requiring Board attention

Regulatory Policy Framework

• Maintain the Company's regulatory policy framework to ensure policies remain current, effective, and aligned with applicable regulatory requirements.

• Coordinate periodic policy reviews and ensure appropriate governance approvals are obtained.

• Monitor implementation of regulatory policies across business functions and licensed activities.

Regulatory Training & Awareness

• Promote regulatory awareness through periodic communications, guidance notes, and compliance bulletins to Senior Management and employees

Cross-Functional Coordination

• Work closely with AML Compliance, Fraud, Risk, Internal Audit, Legal, Operations, Product, Technology, and Customer Support to ensure a coordinated and consistent approach to regulatory matters

Desired Candidate Profile

• Bachelor's degree in Law/ Business Administration/ Finance/ Accounting/ Risk Management/ Economics, or a related discipline.

• 5–8 years of experience in Regulatory Compliance, Compliance, Risk Management, Legal, Internal Audit, or a related control function within financial services in UAE.

• Strong knowledge of UAE financial services regulations and regulatory frameworks, including requirements issued by the Central Bank of the UAE.

• Experience in developing, implementing, and maintaining regulatory compliance frameworks, policies, procedures, and governance standards.

• Experience conducting compliance monitoring reviews, regulatory assessments, control testing, and regulatory risk assessments.

• Strong understanding of regulatory reporting, licensing obligations, regulatory change management, and supervisory engagement processes.

• Proven ability to interpret laws, regulations, circulars, standards, and regulatory guidance and translate them into practical business requirements.

• Strong analytical, problem-solving, and risk assessment skills.

• Excellent written and verbal communication skills, including report writing and policy drafting.

• Experience presenting findings, recommendations, and compliance matters to senior management and governance committees.

• Strong stakeholder management skills and ability to influence business decisions while maintaining independence and objectivity.

• Strong attention to detail and data accuracy.

• Good organizational and project management skills with the ability to manage multiple priorities and regulatory initiatives simultaneously.

• Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and reporting tools.

• Ability to maintain confidentiality and handle sensitive regulatory information appropriately