وظائف BELHASA GLOBAL EXCHANGE

<br><p><strong>Consumer Protection & Customer Support Framework</strong><br></p><ul><li><p>Support the implementation and day-to-day execution of the company's Consumer Protection Framework across exchange, digital money transfer, and wallet channels.</p></li><li><p>Assist in maintaining customer support procedures used by front-line staff and digital support channels.<br></p></li></ul><p><strong>Complaint & Inquiry Intake</strong><br></p><ul><li><p>Assist in receiving and recording customer inquiries, requests, and complaints through telephone, email, website, mobile application, in-app chat, social media, walk-in, and other approved channels.</p></li><li><p>Acknowledge customer complaints promptly and ensure they are logged accurately in the complaint management system with the correct category, channel, product, and priority.</p></li><li><p>Ensure all customer interactions are documented in line with internal recordkeeping and regulatory requirements.<br></p></li></ul><p><strong>Complaint Handling & Resolution Support</strong><br></p><ul><li><p>Ensure customer complaints are handled fairly, consistently, and within regulatory and internal turnaround times.</p></li><li><p>Escalate unresolved, sensitive, or high-risk customer issues to the Customer Support Officer or management without delay.</p></li><li><p>Analyse recurring complaint themes and customer feedback trends.</p></li><li><p>Support root cause analysis of customer complaints and service issues.</p></li><li><p>Recommend improvements to customer journeys, processes and controls.<br></p></li></ul><p><strong>Customer Case Management</strong><br></p><ul><li><p>Support the Customer Support Officer in monitoring complaint resolution timelines and following up with relevant departments.</p></li><li><p>Keep customers informed of the status of their requests and complaints in accordance with established service standards.</p></li><li><p>Coordinate with branch staff and internal departments to obtain information required for complaint investigations.</p></li><li><p>Maintain accurate records of customer enquiries, complaints, supporting documentation and resolutions.</p></li><li><p>Track customer cases through to closure and ensure all actions are completed and appropriately documented.<br></p></li></ul><p><strong>Root Cause & Continuous Improvement</strong><br></p><ul><li><p>Help identify recurring customer issues, complaint themes, and pain points, and recommend process improvements to enhance customer experience and consumer protection outcomes.</p></li><li><p>Support root-cause analysis of significant complaints and service failures, and follow up on corrective actions with the relevant business owners.</p></li><li><p>Provide customer voice input into new product launches, journey enhancements, and communication changes.<br></p></li></ul><p><strong>Consumer Protection & Regulatory Compliance</strong><br></p><ul><li><p>Any customer conduct concerns, operational issues or potential regulatory breaches should be immediately reported to the Customer Support Officer.</p></li><li><p>Support compliance with applicable consumer protection regulations, internal policies and service standards.</p></li><li><p>Ensure customer communications are clear, fair, accurate and not misleading.</p></li><li><p>Maintain confidentiality and handle sensitive customer information appropriately.</p></li><li><p>Liaise effectively with branches, departments, customers and service providers where applicable.<br></p></li></ul><p><strong>Reporting & Analytics</strong><br></p><ul><li><p>Assist in timely preparation of complaint reports, customer feedback summaries, service quality metrics, and regulatory reports as required.</p></li><li><p>Help track key customer support KPIs such as complaint volumes by channel and product, resolution turnaround times, first-contact resolution, escalation rates, and customer satisfaction scores.</p></li><li><p>Maintain complaint and enquiry registers and ensure records remain accurate and up to date.</p></li><li><p>Assist in compiling complaint statistics, trend analysis and management information reports.<br></p></li></ul><p><strong>Cross-Functional Coordination</strong><br></p><ul><li><p>Coordinate with branch staff, Operations, Compliance, Fraud, AML, IT, Product, and Marketing teams to obtain information required for complaint investigations and customer responses.</p></li><li><p>Support handoffs to Fraud and AML Compliance where a complaint may indicate fraud, financial crime, or a suspicious activity concern.</p></li><li><p>Support handoffs to Regulatory Compliance where a complaint indicates a potential regulatory breach or consumer protection concern.</p></li></ul><p><strong>Escalation & Risk Awareness</strong><br></p><ul><li><p>Immediately report any customer conduct concerns, operational issues, service failures, or potential regulatory breaches to the Customer Support Officer.</p></li><li><p>Flag potential fraud, AML, scam, social engineering, or unauthorized transaction cases raised by customers for prompt investigation by the Fraud or AML team.<br></p></li></ul><p><strong>Customer Awareness & Education</strong><br></p><ul><li><p>Support customer awareness and education programes launched by the exchange, including fraud awareness, safe use of the wallet and digital services, remittance safety, and consumer rights.<br></p></li></ul><p><strong>Confidentiality & Conduct</strong><br></p><ul><li><p>Maintain confidentiality and handle sensitive customer information in accordance with data protection and internal policies.<br></p></li></ul><p><strong>Performance Measures ("How Success is Defined")</strong><br></p><p>· Customer enquiries and complaints managed within service level and regulatory timelines.</p><p>· Accurate and timely complaint logging and case administration.</p><p>· High-quality customer communications and correspondence.</p><p>· Positive customer satisfaction and feedback outcomes.</p><p>· Effective identification and escalation of customer concerns.</p><p>· Accuracy and quality of reporting and records.</p><p>· Positive audit and compliance outcomes.</p><p>· Strong collaboration with branches and internal stakeholders</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>1–3 years of experience in customer service, customer support, complaint handling, contact center operations, or administrative support.</p></li><li><p>Strong verbal and written communication skills.</p></li><li><p>Excellent customer service and interpersonal skills.</p></li><li><p>Strong attention to detail and data accuracy.</p></li><li><p>Good organisational and time-management skills.</p></li><li><p>Ability to manage multiple tasks and priorities.</p></li><li><p>Proficiency in Microsoft Office applications.</p></li><li><p>Ability to maintain confidentiality and handle sensitive information appropriately.</p></li><li><p>Ability to work effectively within a team and collaborate with multiple departments.</p></li><li><p>Basic understanding of customer complaint handling processes and service quality standards.<br></p></li></ul><p><strong>Desirable</strong><br></p><ul><li><p>Experience within financial services, banking, exchange houses or other regulated environments.</p></li><li><p>Previous complaint-handling or customer care experience.</p></li><li><p>Knowledge of customer service standards and consumer protection principles.</p></li><li><p>Experience using customer relationship management (CRM) or case management systems.</p></li><li><p>Understanding of UAE financial services operations, remittance services, and customer onboarding processes.</p></li><li><p>Additional language skills such as Arabic, Hindi, Urdu, Tagalog, Malayalam, or other languages commonly used by customers in the UAE is a plus.</p></li></ul>

<p>The Fraud Analyst is responsible for identifying, monitoring, investigating, and preventing fraudulent activities across the Exchange's physical and digital channels to protect the Exchange and its customers from financial loss, operational risk, and reputational damage.<br></p><p><strong>1. Real-Time Monitoring & Detection</strong><br></p><ul><li><p>Monitor operational and digital activities across the branches, mobile application, website, and social media platforms to identify potential fraud risks and suspicious activities.</p></li><li><p>Detect, analyse, and escalate suspicious transactional activities in accordance with established fraud management procedures.<br></p></li></ul><p><strong>2. Investigation & Escalation</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Investigate suspected and reported fraud or digital fraud incidents involving customers, partners, third parties, and digital channels thoroughly; document findings, preserve supporting evidence, and escalate high-risk or confirmed cases to the Fraud Prevention Officer and relevant departments.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review, investigate, and close fraud alerts, obtaining and verifying the required supporting documents from customers for high-risk or critical alerts.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complete fraud case files, ensuring accurate documentation, investigation notes and supporting records.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate high-risk or confirmed fraud cases to the Fraud Prevention Officer and relevant stakeholders.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support recovery efforts in coordination with Customer Care and Operations teams, on fraud claims, chargebacks, and unauthorized transaction reports<br></p><p><strong>3. Trend Analysis & Strategy</strong></p><ul><li><p>Identify and analyze emerging fraud typologies and trends, including but not limited to mule activity, social engineering schemes, identity fraud.</p></li><li><p>Assist in enhancing fraud monitoring rules and detection capabilities.</p></li><li><p>Support tuning and optimization of fraud detection tools, transaction monitoring rules, device intelligence, and behavioral analytics capabilities<br></p></li></ul><p><strong>4. Risk Assessment & Root Cause Analysis</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support periodic Fraud Risk Assessments and incident analysis, including root-cause analysis to recommend corrective and preventive measures that close security gaps.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain awareness of industry developments, fraud intelligence sources and regulatory guidance.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide actionable insights and recommendations to strengthen the organisation's fraud prevention framework.</p><br><p><strong>5. Brand & Digital Impersonation Protection</strong></p><ul><li><p>Monitor website and digital brand impersonation risks, including fake websites, phishing pages, fraudulent social media accounts, and fake advertisements. Coordinate appropriate escalation and takedown actions.<br></p></li></ul><p><strong>6. Reporting & Regulatory Compliance</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate records and prepare periodic fraud reports covering alert volumes, investigations, incident summaries, attempted fraud, financial losses, recoveries, and emerging fraud trends for senior management.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and update fraud control documentation, rulebooks, and standard operating procedures</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support responses to requests from regulators, auditors, law enforcement agencies and business partners.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with applicable laws, regulations, internal policies and fraud management standards.</p><br><p><strong>7. Cross-Functional Collaboration</strong></p><ul><li><p>Coordinate closely with Risk, Compliance, AML, IT, Information Security, Operations, Branch Management, and Internal Audit on fraud-related matters.</p></li><li><p>Support Product and Technology teams on fraud requirements for new features, customer journeys, and integrations with third-party providers</p></li><li><p>Provide guidance and training programs to branch, operations, and customer-facing teams on fraud prevention best practices, red flags, escalation triggers, and customer protection measures.</p></li><li><p>Ensure full compliance with applicable regulatory requirements and internal policies.<br></p></li></ul><p><strong>8. Regulatory Alignment</strong><br></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure fraud handling and reporting practices comply with applicable regulatory requirements and internal policies.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support fraud-related regulatory reporting, incident notifications, and information requests from regulators, banking partners, auditors, and card schemes</p><p><strong>&nbsp;</strong></p><p><strong>Success Measures ("How Success is Defined")</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Timely investigation and closure of fraud cases.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective identification and escalation of high-risk fraud incidents.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reduction in fraud losses and repeat incidents.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High-quality case management documentation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identification of emerging fraud trends and risk exposures.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Successful implementation of fraud prevention improvements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Positive audit and regulatory outcomes.</p><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2-3 years of experience in fraud prevention, fraud investigations, financial crime or transaction monitoring.</p></li><li><p>Experience within banking, exchange houses, remittance, payments, fintech or financial services.</p></li><li><p>Strong understanding of fraud investigation techniques and fraud risk management principles.</p></li><li><p>Experience analysing transactional and customer data to identify fraud risks.</p></li><li><p>Strong analytical, investigative and problem-solving skills.</p></li><li><p>Excellent report-writing and documentation skills.</p></li><li><p>Proficiency in Microsoft Excel and reporting tools.</p></li><li><p>Strong attention to detail and ability to manage multiple investigations simultaneously.</p></li></ul><p><strong>Desirable</strong></p><ul><li><p>Knowledge of UAE financial services and exchange house operations.</p></li><li><p>Understanding of AML, sanctions and financial crime frameworks.</p></li><li><p>Experience with fraud monitoring systems, case management platforms and data analytics tools.</p></li><li><p>Knowledge of digital fraud, cyber-enabled fraud and online scam typologies.</p></li><li><p>Professional certification in Fraud, Financial Crime, Risk or Compliance.</p></li></ul>

<p><strong>Regulatory Compliance Framework & Governance</strong></p><ul><li><p>Lead the development, implementation, and continuous enhancement of the Company's Regulatory Compliance Framework to ensure compliance with all applicable laws, regulations, supervisory standards, circulars, notices, and guidance issued by the Central Bank of the UAE (CBUAE) and other competent authorities.</p></li><li><p>Establish and maintain an effective regulatory governance framework that supports sound corporate governance, ethical business conduct, consumer protection, operational resilience, outsourcing governance, and regulatory compliance across the organization.</p></li><li><p>Ensure the regulatory framework covers all licensed activities including money exchange, digital money transfer, stored value facility (SVF) services, and any additional licensed activities as the business evolves.</p></li><li><p>Develop, review, and periodically update regulatory compliance policies, procedures, governance standards, and internal guidance to ensure alignment with evolving regulatory expectations and industry best practices.</p></li><li><p>Promote a strong culture of regulatory compliance by embedding regulatory obligations into business processes, governance structures, and strategic decision-making.</p></li></ul><p><strong>Regulatory Advisory</strong></p><ul><li><p>Serve as the principal regulatory advisor to the Board of Directors, Senior Management, and business functions on applicable regulatory requirements, regulatory developments, supervisory expectations, and emerging legislative changes.</p></li><li><p>Provide independent regulatory guidance on strategic initiatives, business expansion, outsourcing arrangements, technology transformation, digital and wallet initiatives, consumer protection requirements, and governance matters.</p></li><li><p>Assess the regulatory implications of new business initiatives, products, customer journeys, partnerships, and payment use cases, and provide recommendations to ensure compliance prior to implementation.</p></li><li><p>Provide regulatory input into product design, digital onboarding (eKYC), customer disclosures, fees and charges, safeguarding of client funds, and cross-border payment flows.</p></li></ul><p><strong>Licensing & Regulatory Change Management</strong></p><ul><li><p>Support the maintenance of existing licenses and any variations, extensions, or new license applications required to support the business roadmap</p></li><li><p>Monitor changes to applicable laws, regulations, CBUAE standards, supervisory guidance, and industry developments.</p></li><li><p>Lead the implementation of regulatory change programs and coordinate cross-functional activities to ensure timely and effective compliance with new regulatory requirements.</p></li></ul><p><strong>Regulatory Compliance Monitoring & Assurance</strong></p><ul><li><p>Develop and execute a risk-based Regulatory Compliance Monitoring Program covering all applicable regulatory obligations across licensed activities.</p></li><li><p>Perform thematic reviews, compliance assessments, and regulatory validation exercises to evaluate compliance with regulatory requirements.</p></li><li><p>Assess the adequacy of the Company's regulatory control environment and recommend improvements to strengthen governance and compliance effectiveness.</p></li><li><p>Monitor implementation of corrective actions arising from compliance reviews, regulatory inspections, internal audits, and external assessments.</p></li></ul><p><strong>Regulatory Engagement</strong></p><ul><li><p>Act as the primary liaison with the Central Bank of the UAE and other competent authorities on regulatory compliance matters.</p></li><li><p>Coordinate regulatory inspections, supervisory reviews, regulatory requests, thematic examinations, and information submissions.</p></li><li><p>Ensure regulatory correspondence is managed accurately, professionally, and within prescribed regulatory timelines.</p></li></ul><p><strong>Regulatory Reporting</strong></p><ul><li><p>Ensure the accurate and timely preparation and submission of all regulatory reports, declarations, returns, notifications, and other statutory submissions required by the CBUAE and relevant authorities.</p></li><li><p>Review regulatory reporting processes to ensure data integrity, completeness, and regulatory compliance.</p></li><li><p>Coordinate submissions related to prudential, conduct, consumer protection, outsourcing, technology, and operational resilience reporting requirements.</p></li></ul><p><strong>Consumer Protection & Conduct</strong></p><ul><li><p>Oversee compliance with CBUAE Consumer Protection Regulation and Standards, including fair treatment of customers, transparency, complaint handling, and disclosure requirements.</p></li></ul><p><strong>Outsourcing & Third-Party Regulatory Oversight</strong></p><ul><li><p>Ensure outsourcing arrangements comply with CBUAE outsourcing requirements, including risk assessments, due diligence, contractual safeguards, and ongoing monitoring.</p></li><li><p>Provide regulatory input into vendor selection and management for critical service providers</p></li></ul><p><strong>Operational Resilience & Technology Compliance</strong></p><ul><li><p>Support compliance with regulatory expectations on operational resilience, business continuity, information security, and technology risk applicable to digital and wallet services.</p></li><li><p>Coordinate with IT, Information Security, and Operations on regulatory requirements related to data protection, cybersecurity, incident notification, and technology governance</p></li></ul><p><strong>Regulatory Risk Assessment</strong></p><ul><li><p>Conduct periodic Regulatory Compliance Risk Assessments to identify emerging regulatory risks and evaluate the adequacy of existing controls.</p></li><li><p>Develop regulatory compliance risk mitigation strategies and monitor implementation of agreed corrective actions</p></li></ul><p><strong>Board & Senior Management Reporting</strong></p><ul><li><p>Prepare periodic Regulatory Compliance Reports for Senior Management and the Board summarizing regulatory developments, compliance performance, regulatory risks, monitoring outcomes, and remediation progress.</p></li><li><p>Report significant regulatory issues, emerging compliance risks, and material regulatory developments requiring Board attention</p></li></ul><p><strong>Regulatory Policy Framework</strong></p><ul><li><p>Maintain the Company's regulatory policy framework to ensure policies remain current, effective, and aligned with applicable regulatory requirements.</p></li><li><p>Coordinate periodic policy reviews and ensure appropriate governance approvals are obtained.</p></li><li><p>Monitor implementation of regulatory policies across business functions and licensed activities.</p></li></ul><p><strong>Regulatory Training & Awareness</strong></p><ul><li><p>Promote regulatory awareness through periodic communications, guidance notes, and compliance bulletins to Senior Management and employees</p></li></ul><p><strong>Cross-Functional Coordination</strong></p><ul><li><p>Work closely with AML Compliance, Fraud, Risk, Internal Audit, Legal, Operations, Product, Technology, and Customer Support to ensure a coordinated and consistent approach to regulatory matters</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Law/ Business Administration/ Finance/ Accounting/ Risk Management/ Economics, or a related discipline.</p></li><li><p>5–8 years of experience in Regulatory Compliance, Compliance, Risk Management, Legal, Internal Audit, or a related control function within financial services in UAE.</p></li><li><p>Strong knowledge of UAE financial services regulations and regulatory frameworks, including requirements issued by the Central Bank of the UAE.</p></li><li><p>Experience in developing, implementing, and maintaining regulatory compliance frameworks, policies, procedures, and governance standards.</p></li><li><p>Experience conducting compliance monitoring reviews, regulatory assessments, control testing, and regulatory risk assessments.</p></li><li><p>Strong understanding of regulatory reporting, licensing obligations, regulatory change management, and supervisory engagement processes.</p></li><li><p>Proven ability to interpret laws, regulations, circulars, standards, and regulatory guidance and translate them into practical business requirements.</p></li><li><p>Strong analytical, problem-solving, and risk assessment skills.</p></li><li><p>Excellent written and verbal communication skills, including report writing and policy drafting.</p></li><li><p>Experience presenting findings, recommendations, and compliance matters to senior management and governance committees.</p></li><li><p>Strong stakeholder management skills and ability to influence business decisions while maintaining independence and objectivity.</p></li><li><p>Strong attention to detail and data accuracy.</p></li><li><p>Good organizational and project management skills with the ability to manage multiple priorities and regulatory initiatives simultaneously.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and reporting tools.</p></li><li><p>Ability to maintain confidentiality and handle sensitive regulatory information appropriately</p></li></ul>

<p><br><strong>AML/CFT Monitoring & Investigations</strong><br></p><ul><li><p>Monitor customer transactions across exchange, remittance, and other digital services and investigate unusual or suspicious activities in accordance with AML/CFT requirements.</p></li><li><p>Perform customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring of high-risk customers and transactions.</p></li><li><p>Conduct transaction monitoring and behavioral analysis across exchange, remittance, and digital channels to identify unusual patterns, account misuse, and emerging financial crime typologies.</p></li><li><p>Prepare, submit, and follow up on Suspicious Transaction Reports (STRs) and other AML-related regulatory reports with the relevant authorities.</p></li><li><p>Escalate significant AML concerns, breaches, or suspicious activities to the Compliance Officer or Alternate Compliance Officer.<br></p></li></ul><p><strong>Sanctions Screening</strong><br></p><ul><li><p>Review and resolve sanctions screening alerts, verify potential matches, and escalate confirmed matches as required.</p></li><li><p>Perform periodic testing and validation of sanctions screening effectiveness, maintain evidence of list updates, and ensure alignment with internal policies and applicable requirements.<br></p></li></ul><p><strong>AML Policies, Procedures & Controls</strong><br></p><ul><li><p>Support the development, maintenance, and periodic update of AML/CFT/CPF and sanctions policies, procedures, and controls.</p></li><li><p>Assist in embedding AML/CFT/CPF controls into business processes and customer journeys.<br></p></li></ul><p><strong>AML Reviews, Testing & Risk Assessment</strong><br></p><ul><li><p>Conduct AML compliance reviews and risk assessments to identify potential gaps, vulnerabilities, and areas requiring corrective action.</p></li><li><p>Conduct periodic testing of AML systems, transaction monitoring scenarios, sanctions screening controls, and customer due diligence processes.</p></li><li><p>Track AML-related remediation actions and ensure timely closure of findings.<br></p></li></ul><p><strong>Reporting & Analytics</strong><br></p><ul><li><p>Generate AML and sanctions monitoring reports and provide analysis and recommendations to management.</p></li><li><p>Analyze transaction trends, customer risk ratings, and alert volumes across exchange, remittance, and digital channels to identify emerging financial crime risks and recommend enhancements.<br></p></li></ul><p><strong>Regulatory Engagement & Audit Support (AML Scope)</strong><br></p><ul><li><p>Respond to AML-related regulatory inquiries, Internal Enquiry Management System (IEMS) requests, and other financial crime communications.</p></li><li><p>Support regulatory examinations, internal audits, and independent reviews on AML/CFT/CPF and sanctions matters by providing required information and documentation.</p><br></li></ul><p><strong>Stakeholder Support & Training</strong><br></p><ul><li><p>Provide AML/CFT/CPF and sanctions guidance to business units and employees.</p></li><li><p>Assist in developing and delivering AML training and awareness programs to promote a strong financial crime compliance culture.</p></li><li><p>Work closely with Fraud, Operations, Product, Risk, and Regulatory Compliance teams to ensure appropriate escalation and reporting on activities involving financial crime risk.<br></p></li></ul><p><strong>Records Management & Other Duties</strong><br></p><ul><li><p>Maintain accurate AML records and documentation in accordance with legal, regulatory, and company requirements.</p></li><li><p>Stay informed of changes in AML/CFT/CPF laws, sanctions regimes, and financial crime typologies relevant to exchange, remittance, and digital business.</p></li><li><p>Perform any other AML/CFT/CPF, sanctions, or financial crime duties assigned by the Compliance Officer or Alternate Compliance Officer.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Finance, Accounting, Business Administration, Law, Economics, or a related field.</p></li><li><p>1–3 years of experience in AML/CFT compliance, risk, audit, banking, exchange, remittance, fintech, or a related function.</p></li><li><p>Basic understanding of AML/CFT/CPF principles, sanctions compliance, customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, and suspicious transaction reporting.</p></li><li><p>Knowledge of UAE AML/CFT regulations and relevant guidance issued by the Central Bank of the UAE (CBUAE), Ministry of Economy, and UAE Financial Intelligence Unit.</p></li><li><p>Strong analytical and problem-solving skills with the ability to review and interpret transactional and customer information.</p></li><li><p>Strong attention to detail and data accuracy.</p></li><li><p>Good organisational and time-management skills.</p></li><li><p>Ability to manage multiple tasks and priorities.</p></li><li><p>Effective written and verbal communication skills.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.</p></li><li><p>Ability to prepare clear and concise reports and maintain accurate records.</p></li><li><p>Ability to maintain confidentiality and handle sensitive information appropriately.</p></li><li><p>Ability to work independently as well as collaboratively within a team environment.</p></li><li><p>The candidate must be available and able to work in rotating 8-hour shifts in a 24/7 operational environment based on requirements.</p></li><li><p>Experience within financial services, banking, exchange houses, remittance businesses, fintechs, or other regulated environments.</p></li><li><p>Understanding of UAE financial services operations and customer onboarding processes.</p></li><li><p>Exposure to AML transaction monitoring systems, sanctions screening tools, or case management platforms</p></li><li><p>Professional certification or progress toward certification such as CAMS, ICA, ACAMS Cryptocurrency Certification, or other relevant financial crime qualifications</p></li><li><p>Familiarity with digital payments, stored value facilities (SVF), digital wallets, card issuing, or remittance products</p></li><li><p>Experience supporting regulatory audits, examinations, or compliance reviews.</p></li></ul>