وظائف فى المركزالتجاري الثانية
١١٤١٣ وظائف شاغرة
toto
الإمارات - دبي
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Toys & Retail | United Arab Emirates</p><br><p>� <strong>POSITION OVERVIEW</strong></p><p>The Executive Buying professional will be responsible for leading and executing strategic procurement initiatives, managing supplier relationships, and driving profitability across the Toys and Retail divisions. This role requires a seasoned buyer with proven expertise in category management, vendor negotiations, and market intelligence.</p><br><p>� KEY ROLES & RESPONSIBILITIES</p><p><strong>1. STRATEGIC BUYING & PROCUREMENT</strong></p><ul><li><p>Develop comprehensive buying strategies aligned with business objectives and market opportunities</p></li><li><p>Create annual and seasonal buying plans based on sales forecasts and inventory analysis</p></li><li><p>Identify emerging market trends and consumer preferences in toys and retail sectors</p></li><li><p>Manage category economics and product assortment optimization</p></li><li><p>Conduct competitive analysis and market intelligence gathering</p></li><li><p>Recommend product mix adjustments based on performance metrics and customer demand.</p><br></li></ul><p><strong>2. SUPPLIER & VENDOR MANAGEMENT</strong></p><ul><li><p>Identify, evaluate, and onboard new suppliers and manufacturers</p></li><li><p>Negotiate contracts, terms, pricing, and delivery schedules with vendors</p></li><li><p>Establish and maintain long-term strategic relationships with key suppliers</p></li><li><p>Monitor supplier performance against KPIs (quality, delivery, cost)</p></li><li><p>Conduct supplier audits and quality assessments</p></li><li><p>Manage supplier escalations and resolve issues proactively</p></li><li><p>Develop vendor scorecards and conduct regular business reviews</p><br></li></ul><p><strong>3. COST OPTIMIZATION & MARGIN MANAGEMENT</strong></p><ul><li><p>Identify cost reduction opportunities without compromising quality</p></li><li><p>Negotiate volume discounts, promotional terms, and payment conditions</p></li><li><p>Implement cost-saving initiatives and track ROI</p></li><li><p>Analyze landed costs and total cost of ownership</p></li><li><p>Manage promotional calendars and markdown strategies</p></li><li><p>Monitor gross margin performance against targets</p></li><li><p>Implement value engineering and product improvement initiatives</p><br></li></ul><p><strong>4. INVENTORY & DEMAND PLANNING</strong></p><ul><li><p>Collaborate with demand planning teams on inventory forecasting</p></li><li><p>Optimize stock levels to balance availability and inventory carrying costs</p></li><li><p>Manage seasonal buying and peak demand periods</p></li><li><p>Monitor stock turnover rates and identify slow-moving inventory</p></li><li><p>Implement strategies to reduce excess stock and obsolescence</p></li><li><p>Analyze sales velocity and adjust replenishment accordingly</p><br></li></ul><p><strong>5. PRODUCT DEVELOPMENT & MERCHANDISING</strong></p><ul><li><p>Partner with merchandising teams on product selection and sourcing</p></li><li><p>Support private label and exclusive product development initiatives</p></li><li><p>Review product specifications, quality standards, and packaging requirements</p></li><li><p>Coordinate with product development for cost-effective sourcing solutions</p></li><li><p>Evaluate new product opportunities and market launches</p></li><li><p>Ensure products meet regulatory and compliance requirements</p><br></li></ul><p><strong>6. CROSS-FUNCTIONAL COLLABORATION</strong></p><ul><li><p>Work closely with Finance on budgeting, forecasting, and financial analysis</p></li><li><p>Collaborate with Operations on logistics, warehousing, and distribution</p></li><li><p>Partner with Sales & Marketing to understand customer preferences and trends</p></li><li><p>Coordinate with Quality Assurance on product testing and compliance</p></li><li><p>Liaise with Legal on contract reviews and compliance matters</p></li><li><p>Communicate regularly with store/retail managers on product availability</p><br></li></ul><p><strong>7. SYSTEMS & DATA MANAGEMENT</strong></p><ul><li><p>Utilize buying systems, ERP, and inventory management software</p></li><li><p>Generate and analyze buying reports and performance dashboards</p></li><li><p>Track KPIs including inventory turnover, margins, and supplier metrics</p></li><li><p>Maintain accurate product databases and supplier information</p></li><li><p>Implement process improvements and automation where possible</p></li><li><p>Create documentation and standard operating procedures</p></li></ul><p><strong>8. MARKET & COMPETITIVE INTELLIGENCE</strong></p><ul><li><p>Monitor industry trends, competitor activity, and market dynamics</p></li><li><p>Attend trade shows, supplier events, and industry conferences</p></li><li><p>Stay updated on regulatory changes and compliance requirements</p></li><li><p>Identify growth opportunities in emerging categories</p></li><li><p>Analyze consumer behavior and purchasing patterns</p></li><li><p>Report insights and recommendations to senior management</p><br></li></ul><p><strong>9. TEAM LEADERSHIP & DEVELOPMENT</strong></p><ul><li><p>Lead and mentor buying team members (if applicable)</p></li><li><p>Conduct training on buying processes and best practices</p></li><li><p>Delegate tasks and manage workload distribution</p></li><li><p>Foster collaborative and high-performance team culture</p></li><li><p>Provide performance feedback and development guidance</p></li><li><p>Represent the buying function in cross-departmental meetings</p></li></ul><p><strong>10. SPECIAL PROJECTS & INITIATIVES</strong></p><ul><li><p>Lead category resets and product portfolio reviews</p></li><li><p>Support expansion into new product categories or markets</p></li><li><p>Drive sustainability and ethical sourcing initiatives</p></li><li><p>Participate in company-wide strategic projects</p></li><li><p>Support store launches or expansion initiatives</p></li><li><p>Contribute to continuous improvement programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>EXPERIENCE REQUIREMENTS</strong></p><p><strong>Essential Experience:</strong></p><ul><li><p>Minimum <strong>5+ years</strong> of buying experience in <strong>Toys Industry</strong> OR <strong>Retail Sector</strong></p></li><li><p>Direct experience managing product categories with P&L responsibility</p></li><li><p>Proven track record of successful negotiations and cost reduction achievements</p></li><li><p>Experience managing suppliers and vendor relationships</p></li><li><p>Familiarity with seasonal buying patterns and demand forecasting</p></li><li><p>Exposure to inventory management and supply chain operations</p></li></ul><p><strong>Preferred Experience:</strong></p><ul><li><p>Experience in multi-category buying environments</p></li><li><p>Exposure to both local and international sourcing</p></li><li><p>Background in retail buying (department stores, specialty retail, or e-commerce)</p></li><li><p>Experience with private label product development</p></li><li><p>Knowledge of GCC/UAE retail market dynamics</p></li><li><p>Experience in fast-moving consumer goods (FMCG) or merchandise categories</p></li><li><p>Exposure to sales analytics and inventory management systems</p></li></ul><p></p></section>
الإمارات - Ras al-Khaimah
We are pleased to announce an opportunity for the role of “Contact Centre Agents” with our client in Dubai. Interested candidates are invited to send their CV to navika.srivastava@lancesoft.com. Job Title: Contact Centre Agents Employment Type: Temporary Contract Contract Duration: 3–4 Months (6 days per week) Deployment Timeline: Within 2 Weeks Location :-Ras Al Khaimah<br>**Functional Skills:** • Contact Centre / Customer Service experience• Banking or Financial Services exposure (preferred)• Digital and Mobile Banking support knowledge• Call handling and objection management skills• Customer issue resolution and troubleshooting• Basic understanding of banking products and services<br>**Behavioral Competencies:**• Strong communication skills (English; Arabic)• Customer-centric mindset• Ability to work under pressure during peak volumes• Problem-solving and analytical thinking• Adaptability and willingness to learn quickly• Professionalism and empathy in customer interactions<br>**Technical Skills:** • Systems and application navigation• CRM and telephony platform experience• Digital channel and mobile app support• Basic troubleshooting and process guidance<br>**Expected Benefits:** • Stabilize service levels during the Project Oxygen rollout period• Reduce customer wait times and abandonment rates• Improve first-contact resolution and customer satisfaction• Provide dedicated support for new application-related inquiries• Minimize operational risk associated with sudden volume surges• Protect customer experience while long-term staffing and digital adoption plans mature<br>Interested candidates should include the following details with their CV: 1. Expected salary2. Visa/Work Permit status3. Notice Period4. Current Location<br>Note :- Must have their own visa
الإمارات - دبي
Key Responsibilities Support the execution of trade marketing campaigns across retail channels and key accounts. Coordinate the development and deployment of point-of-sale (POS) materials, promotional assets, and in-store branding. Work closely with Sales, Brand, and Supply Chain teams to ensure successful campaign execution. Monitor in-store merchandising standards and evaluate the effectiveness of trade marketing activities. Coordinate with external agencies, suppliers, and retail partners to ensure timely delivery of marketing materials. Maintain promotional calendars and ensure marketing activities are executed as planned. Conduct regular market visits to monitor retail execution, competitor activities, and merchandising opportunities. Prepare trade presentations, campaign reports, and post-activity performance analysis. Manage purchase orders, budget tracking, and other trade marketing administrative activities. Requirements Bachelor's Degree in Marketing, Business Administration, or a related discipline.1–2 years of experience in Trade Marketing, Shopper Marketing, Retail Marketing, or Sales Support within the FMCG, Consumer Goods, or Retail industry. Good understanding of retail operations, merchandising, and key account environments. Strong organizational and project coordination skills. Proficiency in Microsoft Office, particularly Excel and Power Point. Excellent communication, presentation, and stakeholder management skills. Ability to manage multiple projects and work in a fast-paced environment.
الإمارات - دبي
Key Responsibilities Support the execution of trade marketing campaigns across retail channels and key accounts. Coordinate the development and deployment of point-of-sale (POS) materials, promotional assets, and in-store branding. Work closely with Sales, Brand, and Supply Chain teams to ensure successful campaign execution. Monitor in-store merchandising standards and evaluate the effectiveness of trade marketing activities. Coordinate with external agencies, suppliers, and retail partners to ensure timely delivery of marketing materials. Maintain promotional calendars and ensure marketing activities are executed as planned. Conduct regular market visits to monitor retail execution, competitor activities, and merchandising opportunities. Prepare trade presentations, campaign reports, and post-activity performance analysis. Manage purchase orders, budget tracking, and other trade marketing administrative activities. Requirements Bachelor's Degree in Marketing, Business Administration, or a related discipline.1–2 years of experience in Trade Marketing, Shopper Marketing, Retail Marketing, or Sales Support within the FMCG, Consumer Goods, or Retail industry. Good understanding of retail operations, merchandising, and key account environments. Strong organizational and project coordination skills. Proficiency in Microsoft Office, particularly Excel and Power Point. Excellent communication, presentation, and stakeholder management skills. Ability to manage multiple projects and work in a fast-paced environment.
الإمارات
<h2 class="h5">Job description</h2>
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<span>Job Summary <br></span><p>1. To support the Manager Trade Marketing in executing all trade marketing activities for assigned categories and ensuring smooth execution of these activities<br>
2. To handle sales and operations for the business unit and liaise with the sales team to conduct promotion activities and achieve agreed volumes, market executions and OSA targets</p><br>
<br><br>Roles & Responsibilities <br><p>1. Work in close coordination with the Manager Trade Marketing to develop the RTM strategy document so as to implement the operating plan and strategy needed to achieve the assigned categories’ business targets<br>
2. Support the Head Sales – Modern Trade and Manager – Trade Marketing in developing the short term and long term channel sales strategy for Modern Trade customers<br>
3. Ensure daily issuance of sales tracking reports at category level and monthly updation of targets based on aligned forecast to drive sales objectives at category level<br>
4. Maintain the customer master database and ensure all relevant documents like trade license, passport copy as well as the credit limit of the customer are validated before entering the details in the master database<br>
5. Ensure data in the customer database is accurate, consistent and in agreement with all the relevant stakeholders<br>
6. Create and analyse customer master data reports to study customer trends<br>
7. Coordinate with the sales team in the region and ensure employees have appropriate training and understanding of MIS for accuracy of the customer master database<br>
8. Ensure annual updation of RTM document<br>
9. Maintain a high field capability score (FCS) by ensuring effectiveness of the various field activities and provide suitable training to sales representatives to increase the score<br>
10. Drive FCS across assigned markets through daily issuance of FCS Tracker and organize monthly review sessions with sales team to track the performance on an ongoing basis<br>
11. Ensure on-shelf availability (OSA) and issue and track reports for GT and MT at the category level<br>
12. Ensure effective coverage targets are met at a regional level, confirm that all retailers in the region are being catered to, track reports and present the same to the relevant stakeholders<br>
13. Support Manager – Trade Marketing in the development and production of promotional displays and point of promotion across channels<br>
14. Track Trade Marketing expenses as per the plan agreed for category for the execution at customer level. Visit markets with the Manager – Trade Marketing and audit the merchandising and trade marketing execution in the Modern Trade stores and outlets<br>
15. Formulate journey plans for sales persons and plan an effective sales route to ensure maximum coverage<br>
16. Forecast and plan the coming months’ targets and assist the category teams in cascading of targets to the sales representatives<br>
17. Work closely with sales team to ensure trade marketing strategies are aligned with sales objectives<br>
18. Prepare quarterly and monthly business review reports and presentations by coordinating with the relevant departments<br>
19. Oversee development of appropriate systems and policies to enable capability development of employees<br>
20. Allocate work to subordinates, nominate for training as per guidelines, conduct performance reviews and manage leave and overtime to ensure efficiency<br>
21. Drive the engagement and satisfaction of the team through holding periodic meetings to discuss the achievements and address any employee issues and/or concerns. Build an effective, efficient and motivated team<br>
22. Supervise direct reportees in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counselling. Provide recommendations to HR on hiring and promotions</p><br>
<br><br>KPIs <br><p>1. On-shelf availability (OSA)<br>
2. Achievement of annual sales target<br>
3. Development of RTM documents and bi-annual updation<br>
7. Setup coverage as per RTM<br>
8. 80% ECO of direct coverage<br>
9. TMI Budget management & Maintenance in Siebel<br>
10. Forecast Accuracy<br>
11. Stock Freshness </p><br> <br><br>Work experience requirement <br><p>6+ years of related experience including specific trade marketing experience within the FMCG industry</p><br>
<br><br>Qualification <br><p>• Bachelor’s in Marketing<br>
• MBA or Post-Graduate Diploma in Management with specialization in Marketing from a reputed university is preferred</p><br>
<br><br>Competencies <br>Knowledge of Value Chain Management<br>Trade Marketing and Category management<br>Sales and Distribution Strategy Management<br>Consumer Behavior B2B and B2C<br>Knowledge of International and/or Local Laws and Regulations<br>Communicating effectively<br>Self and Team Management<br>Planning & Decision Making<br>Customer Centricity<br>Ownership & Result Orientation<br><br><br><br>
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الإمارات - دبي
The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.<br>Key Result Areas<br>- Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.<br><br>- Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements<br><br>- Review customer complaints and take immediate action to satisfy them.<br><br>- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br><br>- Manage the Export Advising dispatch process<br><br>- QC for Shipping Guarantees<br><br>- Backup for all branches for Scanning<br><br>- Preparing/tracking all new received and lodged documents for BNC LODG.<br><br>- Scanning of documents. & Rescanning of all types of document (as per requirements)<br><br>- Supporting the scanning team with any assistance<br><br>- Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.<br><br>- BNC doc dispatching.<br><br>- Support for All FTC front desk activities at the DOZ branch.<br><br>- Ad-hoc tasks given by the Team Head<br><br>- Coordinate with branches and internal stakeholders to ensure smooth operations<br><br>- Support and guide team members to ensure operational efficiency and service quality<br><br><br>Knowledge, Skills and Experience<br>- Bachelor's Degree<br><br>- At least 5-8 years of relevant working experiences in Trade Operations<br><br>- Document checking experience of 2-3 years is a must.<br><br>- Strong communication skills and interpersonal skills<br><br>- Proficiency in MS Office (Word and Excel)<br><br>- Attentive to details, strong analytical skills and interpersonal skills<br><br>- Able to work under pressure, excellent organizational skills and good team player.
toto
الإمارات
<h2 class="h5">Job description</h2>
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<span>• To prepare sample of polishing for the approval of customer and once approved organize best quality painting and polishing of the furniture or any other product ordered by the customers in order to meet customers specification and satisfaction<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Assist Charge hand-Paint Shop in preparing of surfaces, 1st coat, 2nd coat & top coat.<br>• Prepare Samples finishes required for client/consultant approval.<br>• Prepare color mixture required as per the approved sample.<br>• Examine the material thoroughly before starting the polishing job & arrange to fill the hole, if any, scrub and brush the surface to make it clean and smooth to apply color and polish.<br>• Carry out the painting and polishing jobs to ensure high quality finish and keep paint shop supervisor posted on the progress of work.<br>• Ensure quality and standard painting and polishing work has been carried out which meets project requirement/specification<br>Qualifications:<br>Education/Certification and Continued Education<br>• Trade Certificate in Painting and Polishing From a Carpentry/joinery Institute/workshop<br>Years of Experience<br>• 3 - 4 years experience in the same trade<br>• Good knowledge of different type of coloring and polishing of furniture and other products gained through formal training or work experience</span> </div>
الإمارات - دبي
Job Purpose<br>The incumbent will be responsible for processing transactions in the area of Trade Finance for various business segments. Accurate data entry of the documents submitted by the customers to produce the final product.<br>Dimensions<br>KPI No Ops Loss<br>Accuracy as per TAT Ensure all KPI’s are met including 99.50% accuracy and Zero TAT misses. No Ops loss to be ensured<br>Control Adherence Meeting DCFC & control requirements<br>Customer satisfaction and control effectiveness All controls specified to be met. All processing requirements to be as per customer satisfaction<br>Key Result Areas<br>Ensure all procedures that are developed comply with Bank Policy and Guidelines.<br>Review customer complaints and take immediate action to satisfy them.<br>Responsible for inputting documents into the system and generate ID.<br>Ensure MBO achieved on time.<br>Handle Trade Operations documents<br>Ad-hoc tasks given by the Team Head<br>Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br>Preparing/tracking all new received and lodged documents for BNC LODG<br>Scanning of documents. & Rescanning of all types of documents (as per requirements)<br>BNC doc dispatching.<br><br>Operating Environment, Framework and Boundaries, Working Relationships Operates in very competitive environment, where customers are extremely demanding, where quality of service is the only differentiator in the market. Has significant interaction with customers, Business (CIBG, FI, RBG).<br>Staff has to adhere to strict compliant with Bank procedures.<br><br>Problem Solving<br>Managing customers’ expectations, Innovative Ideas.<br>Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues<br><br><br><br><br>Decision Making Authority & Responsibility<br><br>Ensuring that SOP/OPM/ ADM and other relevant internal documents are taken up for necessary reviews/amendments whenever there is process enhancement/ system changes. Transaction processing as per the ADM assigned. Taking corrective and preventive action based on Customer complaints.<br>Shares responsibility with his/her seniors.<br>Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results<br>Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.<br><br>Knowledge, Skills and Experience<br><br>Bachelor's Degree.<br>At least 4-6 years of relevant working experiences in Trade Operations<br>Multiple product knowledge and relevant experience of 2-3 years is a must<br>Strong communication skills and interpersonal skills.<br>Proficiency in MS Office (Word and Excel).<br>Attentive to details, strong analytical skills and interpersonal skills.<br>Able to work under pressure, excellent organizational skills and good team player.
الإمارات - دبي
Job Purpose<br>The incumbent will be responsible for processing transactions in the area of Trade Finance for various business segments. Accurate data entry of the documents submitted by the customers to produce the final product.<br>Dimensions<br>KPI No Ops Loss<br>Accuracy as per TAT Ensure all KPI’s are met including 99.50% accuracy and Zero TAT misses. No Ops loss to be ensured<br>Control Adherence Meeting DCFC & control requirements<br>Customer satisfaction and control effectiveness All controls specified to be met. All processing requirements to be as per customer satisfaction<br>Key Result Areas<br>Ensure all procedures that are developed comply with Bank Policy and Guidelines.<br>Review customer complaints and take immediate action to satisfy them.<br>Responsible for inputting documents into the system and generate ID.<br>Ensure MBO achieved on time.<br>Handle Trade Operations documents<br>Ad-hoc tasks given by the Team Head<br>Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br>Preparing/tracking all new received and lodged documents for BNC LODG<br>Scanning of documents. & Rescanning of all types of documents (as per requirements)<br>BNC doc dispatching.<br><br>Operating Environment, Framework and Boundaries, Working Relationships Operates in very competitive environment, where customers are extremely demanding, where quality of service is the only differentiator in the market. Has significant interaction with customers, Business (CIBG, FI, RBG).<br>Staff has to adhere to strict compliant with Bank procedures.<br><br>Problem Solving<br>Managing customers’ expectations, Innovative Ideas.<br>Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues<br><br><br><br><br>Decision Making Authority & Responsibility<br><br>Ensuring that SOP/OPM/ ADM and other relevant internal documents are taken up for necessary reviews/amendments whenever there is process enhancement/ system changes. Transaction processing as per the ADM assigned. Taking corrective and preventive action based on Customer complaints.<br>Shares responsibility with his/her seniors.<br>Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results<br>Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.<br><br>Knowledge, Skills and Experience<br><br>Bachelor's Degree.<br>At least 4-6 years of relevant working experiences in Trade Operations<br>Multiple product knowledge and relevant experience of 2-3 years is a must<br>Strong communication skills and interpersonal skills.<br>Proficiency in MS Office (Word and Excel).<br>Attentive to details, strong analytical skills and interpersonal skills.<br>Able to work under pressure, excellent organizational skills and good team player.
Al Naboodah Commercial Group
الإمارات - دبي
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Handle a high volume of inbound and outbound calls, providing exceptional customer service and resolving issues efficiently.</p></li><li><p>Provide accurate and detailed information to customers regarding products, services, and policies, ensuring clarity and understanding.</p></li><li><p>Troubleshoot technical issues and guide customers through problem-solving steps, offering practical and effective solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field.</p></li><li><p>Minimum 2 years of experience in a call center or customer service role, preferably in the UAE.</p></li><li><p>Experience in Facility Management, Property Management, or Maintenance services.</p></li><li><p>Fluency in <strong>Arabic and English</strong> (spoken and written).</p></li><li><p>Proficiency in Microsoft Office applications.</p></li><li><p>Experience using CRM or CAFM systems is preferred.</p></li></ul><ul><li><p>Excellent verbal and written communication skills.</p></li><li><p>Strong customer service and interpersonal skills.</p></li><li><p>Ability to handle difficult customers professionally and calmly.</p></li><li><p>Strong problem-solving and decision-making abilities.</p></li><li><p>Good organizational and multitasking skills.</p></li><li><p>Ability to work under pressure in a fast-paced environment.</p></li></ul><p>Flexible to work shifts, weekends, and public holidays if required.</p><p></p></section>
الإمارات - دبي
As a Centre Executive, you will play a vital role in ensuring the smooth running of our sports-focused experience center. Your primary responsibility will be to provide an exceptional customer experience, offering expert advice and guidance to our clients. You will also be involved in driving sales and achieving revenue targets, while maintaining a positive and engaging atmosphere in the showroom.
الإمارات - دبي
As a Centre Executive, you will play a vital role in ensuring the smooth running of our sports-focused experience center. Your primary responsibility will be to provide an exceptional customer experience, offering expert advice and guidance to our clients. You will also be involved in driving sales and achieving revenue targets, while maintaining a positive and engaging atmosphere in the showroom.
Mashreqbank PSC
الإمارات
<h2 class="h5">Job description</h2>
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<p><span><strong>Role Purpose</strong></span></p><br><p>Independently manage and drive assigned client portfolios with a higher degree of ownership across credit, portfolio monitoring, and client servicing. The role is client-facing, with strong responsibility for credit execution, portfolio management, and active contribution to revenue generation.</p><br><p><span><strong>Job Context</strong></span></p><br><ul><li><p>Operates in a dynamic, performance-driven environment with independent responsibility for portfolio and credit execution.</p><br></li><li><p>Works closely with Relationship Managers, Credit, Operations, and Risk to ensure timely deal processing and portfolio monitoring.</p><br></li><li><p>Balances risk management with revenue delivery through cross-sell and optimization of approved limit utilization.</p><br></li><li><p>Exposure is primarily to Trade & Working Capital clients across parameterized and discretionary lending structures.</p><br></li><li><p>High accountability for portfolio quality, audit compliance, proactive risk identification, and client servicing standards.</p><br></li></ul><p><span><strong>Job Dimensions</strong></span></p><br><ul><li><p>Portfolio size: Portfolio of primarily Trade & Working Capital clients.</p><br></li><li><p>RM coverage: Supports at least 2 Relationship Managers.</p><br></li><li><p>Client base: Typically 40–50 clients across the portfolio.</p><br></li><li><p>Client complexity: Mix of parameterized and discretionary lending structures.</p><br></li><li><p>Role span: Independent portfolio ownership with strong credit, monitoring, and client engagement responsibilities.</p><br></li></ul><p><span><strong>Key Result Areas (KRAs)</strong></span></p><br><p><strong>1. Client Engagement & Relationship Management</strong></p><br><ul><li><p>Actively engage with clients to understand business needs and support banking solutions.</p><br></li><li><p>Manage client queries, service delivery, and escalations with ownership.</p><br></li><li><p>Build and maintain strong client relationships to enhance wallet share and service quality.</p><br></li></ul><p><strong>2. Revenue Generation & Utilization</strong></p><br><ul><li><p>Drive revenue through cross-sell of trade, working capital, liability, and allied products.</p><br></li><li><p>Identify and execute business opportunities within the assigned portfolio.</p><br></li><li><p>Drive and optimize utilization of approved credit limits across the portfolio, aligning with client needs and maximizing revenue contribution.</p><br></li></ul><p><strong>3. Portfolio Management & Monitoring</strong></p><br><ul><li><p>Independently manage and monitor assigned borrowing portfolio including parameterized and select discretionary exposures.</p><br></li><li><p>Ensure end-to-end portfolio hygiene including covenants, documentation, deferrals, audit observations, and timely regularization.</p><br></li><li><p>Track portfolio performance and proactively identify and flag risks or irregularities.</p><br></li></ul><p><strong>4. Credit & Risk Management</strong></p><br><ul><li><p>Independently undertake financial spreading and detailed analysis of financial statements.</p><br></li><li><p>Prepare high-quality, comprehensive credit proposals with strong focus on risk identification and mitigants.</p><br></li><li><p>Own end-to-end quality and submission of credit proposals and engage with Credit for closure of queries.</p><br></li></ul><p><strong>5. Operational & Process Excellence</strong></p><br><ul><li><p>Ensure timely turnaround of credit and service-related deliverables.</p><br></li><li><p>Coordinate effectively with internal stakeholders to ensure seamless execution.</p><br></li><li><p>Contribute to process improvements and efficiency enhancement initiatives.</p><br></li></ul><p><span><strong>Key Performance Indicators (KPIs)</strong></span></p><br><ul><li><p>Quality and turnaround time of credit proposals.</p><br></li><li><p>Portfolio quality including overdue control, covenant compliance, timely reviews, and audit observations closure.</p><br></li><li><p>Utilization levels of approved limits in line with portfolio and revenue targets.</p><br></li><li><p>Revenue contribution through cross-sell and portfolio activation.</p><br></li><li><p>Client service quality, responsiveness, and issue resolution turnaround time.</p><br></li><li><p>Maintain portfolio hygiene within defined thresholds, including zero overdue reviews, no audit exceptions, and timely covenant tracking.</p><br></li><li><p>Compliance with credit policies, risk standards, and control requirements.</p><br></li></ul><p><span><strong>Knowledge, Skills & Experience</strong></span></p><br><ul><li><p>Strong proficiency in credit analysis, financial assessment, and risk evaluation.</p><br></li><li><p>Extensive experience in high-quality credit proposal writing.</p><br></li><li><p>Ability to independently manage and monitor borrowing portfolios.</p><br></li><li><p>Strong analytical, communication, and stakeholder management skills.</p><br></li><li><p>MBA/CA preferred.</p><br></li><li><p>Experience: 3–5 years in banking / financial services</p><br></li></ul><br> </div>
toto
الإمارات - دبي
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Handle inbound and outbound calls, ensuring clarity and professionalism in every interaction to foster positive customer relationships.</li><li>Resolve customer inquiries and complaints efficiently, using problem-solving skills to provide tailored solutions that enhance customer satisfaction.</li><li>Document all customer interactions accurately in the CRM system, maintaining detailed records to facilitate follow-up and continuous service improvement.</li><li>Utilize active listening techniques to fully understand customer needs, demonstrating empathy and patience throughout the conversation.</li><li>Collaborate with team members and other departments to address complex issues, ensuring a seamless experience for customers.</li><li>Stay updated on product knowledge and service changes to provide accurate information, establishing credibility with customers.</li><li>Conduct customer surveys and gather feedback to identify trends and areas for improvement, contributing to the overall service strategy.</li><li>Adhere to company policies and regulatory requirements during all customer interactions, ensuring compliance and risk management.</li><li>Participate in ongoing training and development programs to enhance skills and stay informed about industry best practices.</li><li>Meet and exceed call handling metrics, including average response time and customer satisfaction scores, to contribute to team goals.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; further education in communications or business preferred.</li><li>Minimum of 1-2 years of experience in a customer service or call center environment, showcasing a proven track record.</li><li>Experience in the telecommunications or retail industries is a plus, providing context to customer interactions.</li><li>Fluency in English is mandatory; proficiency in additional languages such as Spanish or Mandarin is highly desirable.</li><li>Excellent verbal and written communication skills, demonstrating the ability to convey information clearly and effectively.</li><li>Excellent typing skills & Microsoft Skills.</li></ul><br><p></p></section>
الإمارات - دبي
Intitulé du poste – Agent de Centre de Contact Type de contrat – Long terme Lieu de travail – DubaïSalaire – 7000 à 9000 AEDPréavis – Immédiat / 30 jours Secteur d'activité – Immobilier Responsabilités principales / Compétences obligatoires Gérer les appels entrants et sortants liés à la vente, à la location de biens immobiliers et aux demandes des clients. Répondre aux questions des clients concernant la disponibilité des biens, les prix, les emplacements et les détails des projets. Qualifier les prospects et enregistrer avec précision les besoins des clients dans le système CRM. Planifier les rendez-vous et les visites de propriétés pour l'équipe commerciale. Assurer le suivi des prospects afin de développer les opportunités et d'optimiser les conversions. Maintenir des dossiers précis des interactions avec les clients, des demandes et des activités de suivi. Coordonner avec les consultants commerciaux et les autres équipes internes afin d'assurer une assistance rapide aux clients. Traiter les réclamations des clients et transmettre les problèmes complexes aux équipes concernées si nécessaire. Atteindre les objectifs quotidiens, hebdomadaires et mensuels (KPI) liés à la gestion des appels, à la génération de prospects et à la satisfaction client. Se tenir informé des projets immobiliers de l'entreprise, des promotions, des plans de paiement et des tendances du marché. Veiller au respect des politiques de l'entreprise et garantir la confidentialité des informations des clients. Compétences requises Maîtrise courante du français, de l'arabe et de l'anglais. Minimum de 3 ans d'expérience dans le secteur de l'immobilier, de préférence dans un centre de contact ou un poste de service client. Excellentes compétences en communication, en service client et en gestion de la relation client. Expérience dans la gestion des demandes clients, la qualification des prospects, la planification des rendez-vous et l'utilisation des systèmes CRM. Capacité à travailler dans un environnement dynamique, rapide et orienté vers le client. Une expérience dans le secteur immobilier aux Émirats arabes unis est fortement souhaitée. Les candidats disponibles immédiatement seront considérés comme un atout.
الإمارات - دبي
Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
الإمارات - دبي
Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
INTELLIGENT SOLUTIONS
الإمارات
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<span></span><p><b><u>General Overview:</u></b><br></p><br><p>We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer-focused Emirati professionals to join their team as<b>Call Centre Agents</b>in Dubai.<br></p><br><p>This is an excellent opportunity to build a long-term career within a well-established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance-related inquiries. The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast-paced, service-driven environment.<br></p><br><p><b><u>Key Responsibilities:</u></b><br></p><br><ul><li>Handle inbound and outbound customer calls professionally and efficiently.<br></li><li>Provide accurate information regarding insurance products, services, and policies.<br></li><li>Resolve customer inquiries, concerns, and complaints in a timely and customer-centric manner.<br></li><li>Maintain accurate records of customer interactions and updates within internal systems.<br></li><li>Deliver a high standard of customer service while ensuring customer satisfaction.<br></li><li>Escalate complex cases to relevant departments when required and follow up to ensure resolution.<br></li><li>Adhere to internal service standards, operational procedures, and quality guidelines.<br></li><li>Collaborate with internal teams to support seamless customer experiences.<br></li></ul><p><b><u>Key Requirements:</u></b><br></p><br><ul><li>Emirati with a FamiIy Book (Emiratisation role) – mandatory<br></li><li>High School, Diploma, or Bachelor's Degree holders are welcome to apply.<br></li><li>Strong communication skills in English; Arabic is an advantage.<br></li><li>Previous customer service or call centre experience is preferred but not mandatory.<br></li><li>Strong interpersonal and relationship-building skills.<br></li><li>Ability to work effectively in a fast-paced and customer-focused environment.<br></li><li>Positive attitude, professional demeanor, and willingness to learn and develop.<br></li><li>Good organizational skills with the ability to manage multiple customer interactions efficiently.<br></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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United Arab Emirates </div>
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الإمارات - دبي
Position: Trade Marketing Manager – KSADepartment: Sales & Marketing Location: Kingdom of Saudi Arabia Job Summary The Trade Marketing Manager – KSA is responsible for developing and executing trade marketing strategies to drive brand growth, strengthen retail partnerships, and support sales performance across the Kingdom. The role serves as the key liaison between principal brands, internal stakeholders, and retail customers to ensure successful execution of brand initiatives, promotional activities, and category development plans while maintaining profitability. Key Responsibilities Principal Brand Management Act as the primary point of contact for principal brands. Coordinate with principals' sales and business development teams to execute brand strategies in KSA. Share regular business updates, including sales performance, listings, promotions, and activation results. Maintain strong relationships with principals to ensure alignment with business objectives. Trade Marketing Execution Develop and execute annual and quarterly trade marketing plans. Manage product launches, category initiatives, retailer promotions, and in-store activations. Ensure consistent execution of merchandising standards and secondary visibility across modern trade accounts. Monitor the effectiveness of trade marketing activities and recommend improvements. Retail & Key Account Support Partner with Key Account Managers to develop annual business plans for strategic retail customers. Participate in joint business planning meetings with retailers. Support commercial negotiations related to promotional activities, secondary displays, and in-store marketing opportunities. Identify opportunities to enhance category growth and retailer partnerships. Financial & Trade Spend Management Work closely with the Finance and Sales teams to monitor account profitability and trade marketing investments. Track promotional spending against budgets. Analyze return on investment (ROI) for trade marketing activities. Recommend corrective actions to improve profitability and optimize trade spend. Sales Team Collaboration Communicate trade marketing strategies, promotional calendars, and execution priorities to the sales team. Ensure alignment between marketing initiatives and sales execution. Support the sales team with category presentations, promotional materials, and activation plans. Cross-Functional Coordination Collaborate with the Procurement and Supply Chain teams to forecast stock requirements for new product launches and promotional activities. Ensure product availability for planned activations and avoid stock shortages. Coordinate with merchandising and operations teams to ensure timely implementation of marketing activities.<br>Key Performance Indicators (KPIs) Successful execution of annual trade marketing plans. Positive feedback from principal brands on execution quality and reporting. Achievement of listing and distribution objectives. Effective management of trade marketing budgets and profitability. Improved in-store visibility and execution standards. Successful retailer promotional campaigns and activations. Strong collaboration with sales, finance, procurement, and merchandising teams. Timely and accurate reporting of trade marketing activities and business performance. Internal & External Stakeholders External Principal Brands Modern Trade Retailers Marketing & Activation Agencies Internal Sales Team / Key Account Managers Finance Procurement Supply Chain Merchandising Senior Management Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. MBA is an advantage. Experience5–8 years of experience in Trade Marketing within the FMCG industry. Proven experience working with Modern Trade accounts in KSA. Experience managing principal brand relationships is preferred. Skills & Competencies Trade Marketing Strategy Category Management Modern Trade Management Retail Promotions & Activations P&L Analysis and Budget Management Business Planning Stakeholder Management Strong Analytical Skills Negotiation & Communication Presentation Skills Microsoft Excel and Power Point
الإمارات - دبي
Position: Trade Marketing Manager – KSADepartment: Sales & Marketing Location: Kingdom of Saudi Arabia Job Summary The Trade Marketing Manager – KSA is responsible for developing and executing trade marketing strategies to drive brand growth, strengthen retail partnerships, and support sales performance across the Kingdom. The role serves as the key liaison between principal brands, internal stakeholders, and retail customers to ensure successful execution of brand initiatives, promotional activities, and category development plans while maintaining profitability. Key Responsibilities Principal Brand Management Act as the primary point of contact for principal brands. Coordinate with principals' sales and business development teams to execute brand strategies in KSA. Share regular business updates, including sales performance, listings, promotions, and activation results. Maintain strong relationships with principals to ensure alignment with business objectives. Trade Marketing Execution Develop and execute annual and quarterly trade marketing plans. Manage product launches, category initiatives, retailer promotions, and in-store activations. Ensure consistent execution of merchandising standards and secondary visibility across modern trade accounts. Monitor the effectiveness of trade marketing activities and recommend improvements. Retail & Key Account Support Partner with Key Account Managers to develop annual business plans for strategic retail customers. Participate in joint business planning meetings with retailers. Support commercial negotiations related to promotional activities, secondary displays, and in-store marketing opportunities. Identify opportunities to enhance category growth and retailer partnerships. Financial & Trade Spend Management Work closely with the Finance and Sales teams to monitor account profitability and trade marketing investments. Track promotional spending against budgets. Analyze return on investment (ROI) for trade marketing activities. Recommend corrective actions to improve profitability and optimize trade spend. Sales Team Collaboration Communicate trade marketing strategies, promotional calendars, and execution priorities to the sales team. Ensure alignment between marketing initiatives and sales execution. Support the sales team with category presentations, promotional materials, and activation plans. Cross-Functional Coordination Collaborate with the Procurement and Supply Chain teams to forecast stock requirements for new product launches and promotional activities. Ensure product availability for planned activations and avoid stock shortages. Coordinate with merchandising and operations teams to ensure timely implementation of marketing activities.<br>Key Performance Indicators (KPIs) Successful execution of annual trade marketing plans. Positive feedback from principal brands on execution quality and reporting. Achievement of listing and distribution objectives. Effective management of trade marketing budgets and profitability. Improved in-store visibility and execution standards. Successful retailer promotional campaigns and activations. Strong collaboration with sales, finance, procurement, and merchandising teams. Timely and accurate reporting of trade marketing activities and business performance. Internal & External Stakeholders External Principal Brands Modern Trade Retailers Marketing & Activation Agencies Internal Sales Team / Key Account Managers Finance Procurement Supply Chain Merchandising Senior Management Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. MBA is an advantage. Experience5–8 years of experience in Trade Marketing within the FMCG industry. Proven experience working with Modern Trade accounts in KSA. Experience managing principal brand relationships is preferred. Skills & Competencies Trade Marketing Strategy Category Management Modern Trade Management Retail Promotions & Activations P&L Analysis and Budget Management Business Planning Stakeholder Management Strong Analytical Skills Negotiation & Communication Presentation Skills Microsoft Excel and Power Point