وظائف فى المركزالتجاري الثانية

<ul><li><p>The Customer Support Centre Agent is responsible for championing a consistent and inspiring customer journey across all non-face-to-face channels. This role is crucial in building meaningful relationships with customers and reinforcing brand trust throughout their shopping experience. The agent will support sustainable growth by ensuring efficient handling of inquiries and complaints, prioritizing customer satisfaction, and contributing to ongoing improvements in service delivery.</p><p><br><strong>What You Will Do:</strong></p><ul><li><p>Ensure all customer cases are accurately logged in the CRM system for proper follow-up and reliable data reporting.</p></li><li><p>Respond to and resolve all customer emails and social media complaints within 24 hours of receipt.</p></li><li><p>Adhere to departmental action plans to continuously improve customer experience and ensure a consistent service approach.</p></li><li><p>Strive to resolve customer queries during the first interaction by identifying needs and offering effective solutions.</p></li><li><p>Communicate with customers in a professional, friendly, and empathetic manner to ensure a consistent and positive brand experience.</p></li><li><p>Actively highlight serious customer escalations to leadership and the resolution team, ensuring timely visibility of critical issues.</p></li><li><p>Share relevant customer feedback to enable prompt corrective actions and drive service improvement.</p></li><li><p>Take ownership in quality evaluation and contribute to quality assurance initiatives.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Proficiency in CRM software and data reporting.</p></li><li><p>Ability to handle customer inquiries with professionalism and empathy.</p></li><li><p>Strong problem-solving ability and proactive approach to customer service.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Minimum of 1-2 years of experience in a customer service or support role.</p></li><li><p>Proficiency in using CRM systems and logging customer interactions.</p></li><li><p>Strong communication skills, both written and verbal, with an emphasis on empathy.</p></li><li><p>Ability to handle critical escalations and provide effective solutions in a timely manner.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>1. To support the Manager Trade Marketing in executing all trade marketing activities for assigned categories and ensuring smooth execution of these activities<br> 2. To handle sales and operations for the business unit and liaise with the sales team to conduct promotion activities and achieve agreed volumes, market executions and OSA targets</p><br> <br><br>Roles &amp; Responsibilities <br><p>1. Work in close coordination with the Manager Trade Marketing to develop the RTM strategy document so as to implement the operating plan and strategy needed to achieve the assigned categories’ business targets<br> 2. Support the Head Sales – Modern Trade and Manager – Trade Marketing in developing the short term and long term channel sales strategy for Modern Trade customers<br> 3. Ensure daily issuance of sales tracking reports at category level and monthly updation of targets based on aligned forecast to drive sales objectives at category level<br> 4. Maintain the customer master database and ensure all relevant documents like trade license, passport copy as well as the credit limit of the customer are validated before entering the details in the master database<br> 5. Ensure data in the customer database is accurate, consistent and in agreement with all the relevant stakeholders<br> 6. Create and analyse customer master data reports to study customer trends<br> 7. Coordinate with the sales team in the region and ensure employees have appropriate training and understanding of MIS for accuracy of the customer master database<br> 8. Ensure annual updation of RTM document<br> 9. Maintain a high field capability score (FCS) by ensuring effectiveness of the various field activities and provide suitable training to sales representatives to increase the score<br> 10. Drive FCS across assigned markets through daily issuance of FCS Tracker and organize monthly review sessions with sales team to track the performance on an ongoing basis<br> 11. Ensure on-shelf availability (OSA) &nbsp;and issue and track reports for GT and MT at the category level<br> 12. Ensure effective coverage targets are met at a regional level, confirm that all retailers in the region are being catered to, track reports and present the same to the relevant stakeholders<br> 13. Support Manager – Trade Marketing in&nbsp; the development and production of promotional displays and point of promotion across channels<br> 14. Track Trade Marketing expenses as per the plan agreed for category for the execution at customer level. Visit markets with the Manager – Trade Marketing and audit the merchandising and trade marketing execution in the Modern Trade stores and outlets<br> 15. Formulate journey plans for sales persons and plan an effective sales route to ensure maximum coverage<br> 16. Forecast and plan the coming months’ targets and assist the category teams in cascading of targets to the sales representatives<br> 17. Work closely with sales team to ensure trade marketing strategies are aligned with sales objectives<br> 18. Prepare quarterly and monthly business review reports and presentations by coordinating with the relevant departments<br> 19. Oversee development of appropriate systems and policies to enable capability development of employees<br> 20. Allocate work to subordinates, nominate for training as per guidelines, conduct performance reviews and manage leave and overtime to ensure efficiency<br> 21. Drive the engagement and satisfaction of the team through holding periodic meetings to discuss the achievements and address any employee issues and/or concerns. Build an effective, efficient and motivated team<br> 22. Supervise direct reportees in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counselling. Provide recommendations to HR on hiring and promotions</p><br> <br><br>KPIs <br><p>1. On-shelf availability (OSA)<br> 2. Achievement of annual sales target<br> 3. Development of RTM documents and bi-annual updation<br> 7. Setup coverage as per RTM<br> 8. 80% ECO of direct coverage<br> 9. TMI Budget management &amp; Maintenance in Siebel<br> 10. Forecast Accuracy<br> 11. Stock Freshness&nbsp;&nbsp;</p><br> <br><br>Work Experience Requirement <br><p>6+ years of related experience including specific trade marketing experience within the FMCG industry</p><br> <br><br>Qualification <br><p>• Bachelor’s in Marketing<br> • MBA or Post-Graduate Diploma in Management with specialization in Marketing from a reputed university is preferred</p><br> <br><br>Competencies <br>Knowledge of Value Chain Management<br>Trade Marketing and Category management<br>Sales and Distribution Strategy Management<br>Consumer Behavior B2B and B2C<br>Knowledge of International and/or Local Laws and Regulations<br>Communicating effectively<br>Self and Team Management<br>Planning &amp; Decision Making<br>Customer Centricity<br>Ownership &amp; Result Orientation<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>1. To support the Manager Trade Marketing in executing all trade marketing activities for assigned categories and ensuring smooth execution of these activities<br> 2. To handle sales and operations for the business unit and liaise with the sales team to conduct promotion activities and achieve agreed volumes, market executions and OSA targets</p><br> <br><br>Roles &amp; Responsibilities <br><p>1. Work in close coordination with the Manager Trade Marketing to develop the RTM strategy document so as to implement the operating plan and strategy needed to achieve the assigned categories’ business targets<br> 2. Support the Head Sales – Modern Trade and Manager – Trade Marketing in developing the short term and long term channel sales strategy for Modern Trade customers<br> 3. Ensure daily issuance of sales tracking reports at category level and monthly updation of targets based on aligned forecast to drive sales objectives at category level<br> 4. Maintain the customer master database and ensure all relevant documents like trade license, passport copy as well as the credit limit of the customer are validated before entering the details in the master database<br> 5. Ensure data in the customer database is accurate, consistent and in agreement with all the relevant stakeholders<br> 6. Create and analyse customer master data reports to study customer trends<br> 7. Coordinate with the sales team in the region and ensure employees have appropriate training and understanding of MIS for accuracy of the customer master database<br> 8. Ensure annual updation of RTM document<br> 9. Maintain a high field capability score (FCS) by ensuring effectiveness of the various field activities and provide suitable training to sales representatives to increase the score<br> 10. Drive FCS across assigned markets through daily issuance of FCS Tracker and organize monthly review sessions with sales team to track the performance on an ongoing basis<br> 11. Ensure on-shelf availability (OSA) &nbsp;and issue and track reports for GT and MT at the category level<br> 12. Ensure effective coverage targets are met at a regional level, confirm that all retailers in the region are being catered to, track reports and present the same to the relevant stakeholders<br> 13. Support Manager – Trade Marketing in&nbsp; the development and production of promotional displays and point of promotion across channels<br> 14. Track Trade Marketing expenses as per the plan agreed for category for the execution at customer level. Visit markets with the Manager – Trade Marketing and audit the merchandising and trade marketing execution in the Modern Trade stores and outlets<br> 15. Formulate journey plans for sales persons and plan an effective sales route to ensure maximum coverage<br> 16. Forecast and plan the coming months’ targets and assist the category teams in cascading of targets to the sales representatives<br> 17. Work closely with sales team to ensure trade marketing strategies are aligned with sales objectives<br> 18. Prepare quarterly and monthly business review reports and presentations by coordinating with the relevant departments<br> 19. Oversee development of appropriate systems and policies to enable capability development of employees<br> 20. Allocate work to subordinates, nominate for training as per guidelines, conduct performance reviews and manage leave and overtime to ensure efficiency<br> 21. Drive the engagement and satisfaction of the team through holding periodic meetings to discuss the achievements and address any employee issues and/or concerns. Build an effective, efficient and motivated team<br> 22. Supervise direct reportees in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counselling. Provide recommendations to HR on hiring and promotions</p><br> <br><br>KPIs <br><p>1. On-shelf availability (OSA)<br> 2. Achievement of annual sales target<br> 3. Development of RTM documents and bi-annual updation<br> 7. Setup coverage as per RTM<br> 8. 80% ECO of direct coverage<br> 9. TMI Budget management &amp; Maintenance in Siebel<br> 10. Forecast Accuracy<br> 11. Stock Freshness&nbsp;&nbsp;</p><br> <br><br>Work experience requirement <br><p>6+ years of related experience including specific trade marketing experience within the FMCG industry</p><br> <br><br>Qualification <br><p>• Bachelor’s in Marketing<br> • MBA or Post-Graduate Diploma in Management with specialization in Marketing from a reputed university is preferred</p><br> <br><br>Competencies <br>Knowledge of Value Chain Management<br>Trade Marketing and Category management<br>Sales and Distribution Strategy Management<br>Consumer Behavior B2B and B2C<br>Knowledge of International and/or Local Laws and Regulations<br>Communicating effectively<br>Self and Team Management<br>Planning &amp; Decision Making<br>Customer Centricity<br>Ownership &amp; Result Orientation<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE:</strong></p><br><br><p>Customer Service Coordinator | Asset Management Business | Majid Al Futtaim&nbsp;</p><br><br><p><strong>ROLE SUMMARY:</strong></p><br><br><p>The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.&nbsp;</p><br><br><p><strong>ROLE PROFILE:</strong></p><br><br><ol><li>Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.</li><li>Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.</li><li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li><li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.</li><li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures</li></ol><p><strong>REQUIREMENTS:</strong></p><br><br><ul><li>High school diploma or equivalent required</li><li>2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.</li></ul><p><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Trade &amp; Retail - Merchandiser (Building Materials)<br><br>Work Location: UAE, Dubai - with frequent travel across the UAE<br><br>Working Schedule: Monday to Friday with weekends off. Friday is a half working day.<br><br>Estimated Salary: AED 6-8K per month total cash lump sum + Company Car with fuel and parking card + Medical Insurance for self + Annual Return Flight for self to home country + Bonus (discretionary, performance based)<br><br>About the role:<br><br>Our client, who are an international manufacturer operating in the plumbing and building materials sector, are seeking to hire a proactive Merchandiser to manage in-store presence, product visibility, installer (small) relationships, generating leads to our wholesale partners, capture opportunities to grow volume and increase UAE sales across their MEP and plumbing solutions group.<br><br>The role focuses on driving product awareness, capturing intelligence to allow the business to adapt and take advantage of market opportunities. This supports our wholesale, retail, trade partners, whilst passing larger leads to the wider team to enhance overall Buildings sales performance<br><br>Experience Required:<br>2-4 years of experience in merchandising, preferably in the construction materials, plumbing, or sanitaryware industry.Familiarity with MEP, plumbing &amp; heating systems is highly desirable.Strong understanding of the UAE retail, trade and distribution landscape.Strong organizational and time-management skills to handle multiple store visits daily.Proficiency in Microsoft Office (Excel, PowerPoint) and CRM reporting tools.Valid UAE driving license is mandatory.<br><br><br>Languages:<br><br>Good command of the different dialects and local languages from within India<br><br>Fluency in English, verbal and orally<br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Trade and Retail Merchandiser<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Handle a high volume of inbound and outbound calls, providing exceptional customer service and resolving issues efficiently.</p></li><li><p>Provide accurate and detailed information to customers regarding products, services, and policies, ensuring clarity and understanding.</p></li><li><p>Troubleshoot technical issues and guide customers through problem-solving steps, offering practical and effective solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field.</p></li><li><p>Minimum 2 years of experience in a call center or customer service role, preferably in the UAE.</p></li><li><p>Experience in Facility Management, Property Management, or Maintenance services.</p></li><li><p>Fluency in <strong>Arabic and English</strong> (spoken and written).</p></li><li><p>Proficiency in Microsoft Office applications.</p></li><li><p>Experience using CRM or CAFM systems is preferred.</p></li></ul><ul><li><p>Excellent verbal and written communication skills.</p></li><li><p>Strong customer service and interpersonal skills.</p></li><li><p>Ability to handle difficult customers professionally and calmly.</p></li><li><p>Strong problem-solving and decision-making abilities.</p></li><li><p>Good organizational and multitasking skills.</p></li><li><p>Ability to work under pressure in a fast-paced environment.</p></li></ul><p>Flexible to work shifts, weekends, and public holidays if required.</p><p></p></section>

<p><strong>Job Summary</strong> We are seeking an experienced and dynamic <strong>Call Centre Manager</strong> to lead and oversee our multi-functional call centre operations. The team consists of approximately <strong>12 agents</strong> handling Sales, Student Retention, Cancellations, Customer Happiness, and other customer support functions. The ideal candidate is a strong people leader who is hands-on, results-driven and capable of improving team performance, operational efficiency and customer satisfaction while ensuring all departmental KPIs are consistently achieved.</p><br><p><strong>Key Responsibilities</strong> </p><ul><li><p>Lead, coach and manage the daily operations of the call centre across multiple functions including Sales, Retention, Cancellations, and Customer Happiness.</p></li><li><p>Monitor individual and team performance against KPIs such as conversions, retention rates, response times, customer satisfaction, and productivity.</p></li><li><p>Provide ongoing coaching, mentoring, and performance feedback to maximize employee development and engagement.</p></li><li><p>Work closely with team leaders and agents to understand daily operational challenges and implement effective solutions.</p></li><li><p>Analyze reports, call metrics, and performance data to identify trends and areas for improvement.</p></li><li><p>Develop strategies to improve operational efficiency, customer experience, and overall team productivity.</p></li><li><p>Ensure consistent adherence to company policies, service standards, and communication quality.</p></li><li><p>Handle escalated customer concerns professionally and implement preventive measures to reduce recurring issues.</p></li><li><p>Conduct regular team meetings, performance reviews, and training sessions.</p></li><li><p>Collaborate with other departments to improve processes and ensure seamless customer journeys.</p></li><li><p>Foster a positive, accountable, and high-performance work environment.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Management, or a related field.</p></li><li><p><strong>8+ years of experience</strong> in Call Centre Operations, with at least <strong>3+ years in a managerial role</strong>.</p></li><li><p>Proven experience managing customer service and sales teams with multiple functions.</p></li><li><p>Strong leadership and people management skills with the ability to motivate and develop teams.</p></li><li><p>Hands-on management style with a thorough understanding of day-to-day call centre operations.</p></li><li><p>Excellent problem-solving and decision-making abilities.</p></li><li><p>Strong analytical skills with experience using call centre reports and KPIs to drive performance.</p></li><li><p>Outstanding communication, interpersonal, and conflict resolution skills.</p></li><li><p>Confident, assertive personality with the ability to manage pressure and drive results.</p></li><li><p>Highly organized, proactive, and adaptable in a fast-paced environment.</p></li><li><p>Proficiency in Microsoft Excel and CRM/Call Centre management systems is an advantage.</p></li></ul><p><strong>Preferred Profile</strong></p><ul><li><p>Female candidate preferred.</p></li><li><p>Open to all nationalities </p></li><li><p>Strong leadership presence with a results-oriented mindset.</p></li><li><p>Passionate about delivering exceptional customer service while driving business performance.</p></li><li><p>Experience managing teams across Sales, Customer Service, Retention, or similar customer-facing functions is highly desirable.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b>Overview<p>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.</p><br><p>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.</p><br><p>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of AtkinsRéalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.</p><br><p>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of AtkinsRéalis as a leading Data Centre engineering consultant.</p><br>Your role<p><b>Technical Leadership &amp; Engineering Excellence</b></p><br><ul><li>Act as the highest level of technical authority for on Data Centre projects.</li><li>Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments.</li><li>Review and approve major engineering strategies, design philosophies and technical solutions.</li><li>Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters.</li><li>Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility.</li><li>Support projects through design reviews, assurance gates and independent technical audits.</li><li>Promote best practice engineering methodologies and continuous improvement across project teams.</li><li>Champion technical excellence and innovation throughout the project lifecycle.</li></ul><p><b>Design Governance &amp; Quality Assurance</b></p><br><ul><li>Ensure compliance with AtkinsRéalis quality management processes, technical governance frameworks and OCRA requirements.</li><li>Lead peer reviews, technical audits and independent design verifications.</li><li>Maintain alignment with applicable international standards, local authority regulations and client requirements.</li><li>Monitor technical risks and develop mitigation strategies.</li><li>Ensure lessons learned are captured and incorporated into future project delivery.</li><li>Act as technical signatory for major deliverables where delegated authority permits.</li></ul><p><b>Data Centre Subject Matter Expertise</b></p><br><ul><li>Provide specialist expertise in mission-critical building systems including:</li><li>Civil, Architectural and Structural envelope.</li><li>Power generation and distribution systems.</li><li>UPS systems and battery technologies.</li><li>Cooling and thermal management systems.</li><li>Water conservation and sustainability solutions.</li><li>Fire protection and life safety systems.</li><li>Building Management Systems (BMS).</li><li>Data Centre Infrastructure Management (DCIM).</li><li>Security and critical communications systems.</li><li>Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation.</li><li>Promote adoption of innovative solutions that improve performance, resilience and sustainability.</li></ul><p><b>Market Sector Development</b></p><br><ul><li>Working jointly with the Market Director:</li><li>Support development and implementation of the regional Data Centre market strategy.</li><li>Identify emerging opportunities and growth areas within the mission-critical sector.</li><li>Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners.</li><li>Participate in executive client engagement programmes.</li><li>Represent AtkinsRéalis at industry forums, conferences and sector events.</li><li>Develop sector-specific marketing material, thought leadership publications and technical papers.</li><li>Contribute to annual business planning, forecasting and pipeline development.</li><li>Support strategic account planning and key client relationship management.</li><li>Help position AtkinsRéalis as a preferred engineering advisor within the Data Centre market.</li></ul><p><b>Work Winning &amp; Client Development</b></p><br><ul><li>Lead technical input for strategic pursuits and major bids.</li><li>Develop compelling technical methodologies and delivery strategies.</li><li>Participate in bid/no bid assessments and opportunity reviews.</li><li>Support fee development, risk assessments and resource planning activities.</li><li>Prepare and deliver client presentations and interview submissions.</li><li>Provide technical leadership during proposal development activities.</li><li>Support contract negotiations and technical clarifications where required.</li></ul><p><b>Project Delivery Leadership</b></p><br><ul><li>Provide technical oversight across multiple commissions simultaneously.</li><li>Support Project Directors and Project Managers in delivering successful outcomes.</li><li>Ensure projects are delivered safely, profitably and in accordance with client requirements.</li><li>Review project performance, technical risks and resource requirements.</li><li>Assist in resolving project issues that may impact programme, quality or commercial performance.</li><li>Support strategic decisions on complex or high-risk projects.</li></ul><p><b>Digital Engineering &amp; Innovation</b></p><br><ul><li>Drive adoption of digital engineering methodologies within the Data Centre sector.</li><li>Promote BIM, Digital Twin and data-centric delivery approaches.</li><li>Support implementation of automation, AI-enabled workflows and advanced analytical tools.</li><li>Champion innovation initiatives that improve project delivery efficiency and design quality.</li><li>Collaborate with digital delivery leaders to establish industry-leading technical practices.</li></ul><p><b>Sustainability &amp; Future Ready Design</b></p><br><ul><li>Champion sustainable and resilient Data Centre design principles.</li><li>Support implementation of decarbonisation strategies and Net Zero objectives.</li><li>Promote efficient energy and water utilisation solutions.</li><li>Encourage adoption of circular economy principles where appropriate.</li><li>Guide project teams in achieving client sustainability targets and recognised sustainability certifications.</li></ul><p><b>People Leadership &amp; Capability Development</b></p><br><ul><li>Mentor and develop senior engineering staff and future leaders.</li><li>Support succession planning.</li><li>Assist in recruitment, retention and workforce planning activities.</li><li>Foster a culture of collaboration, inclusion, accountability and continuous learning.</li><li>Contribute to talent reviews and career development discussions.</li><li>Promote knowledge sharing across the regional and global Data Centre communities.</li></ul>About you<p><b>Key Accountabilities</b></p><br><ul><li>The role holder shall be accountable for:</li><li>Technical quality of Data Centre engineering outputs.</li><li>Technical governance compliance and risk management.</li><li>Successful delivery of major and complex Data Centre projects.</li><li>Growth of AtkinsRéalis' technical reputation within the market.</li><li>Development of Data Centre sector capability and market presence.</li><li>Contribution to sector revenue growth and work winning.</li><li>Technical development and mentoring of engineering teams.</li><li>Adoption of innovation and digital delivery initiatives.</li></ul><p><b>Education</b></p><br><ul><li>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline.</li><li>Master's Degree desirable.</li></ul><p><b>Professional Qualifications</b></p><br><ul><li>Chartered Engineer status (CEng, PE or equivalent recognised institution).</li><li>Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.</li></ul><p><b>Experience</b></p><br><ul><li>Typically 20+ years post-graduate experience.</li><li>Significant experience delivering mission-critical or Data Centre projects.</li><li>Proven record of leadership within a major international consultancy.</li><li>Demonstrated capability managing complex multidisciplinary engineering teams.</li><li>Strong client-facing and stakeholder management experience.</li><li>Evidence of successful work-winning and business development activities.</li></ul><p><b>Technical Knowledge</b></p><br><ul><li>Demonstrable knowledge of:</li><li>Uptime Institute principles.</li><li>TIA-942.</li><li>ASHRAE Data Centre guidance.</li><li>NFPA standards.</li><li>IEC and IEEE standards.</li><li>High-voltage and low-voltage electrical systems.</li><li>Critical cooling technologies.</li><li>Resilience and redundancy strategies.</li><li>Sustainability and energy optimisation approaches.</li></ul><p><b>Leadership Competencies</b></p><br><ul><li>Strategic thinking.</li><li>Commercial awareness.</li><li>Client focus.</li><li>Technical authority and influence.</li><li>Decision making under uncertainty.</li><li>Collaboration and stakeholder management.</li><li>Coaching and talent development.</li><li>Innovation and change leadership.</li></ul><p><b>Success Measures</b></p><br><ul><li>Delivery of technically compliant and high-quality project outcomes.</li><li>Positive client feedback and repeat business.</li><li>Growth in Data Centre market share and pipeline.</li><li>Achievement of work-winning targets.</li><li>Strong safety and quality performance.</li><li>Development and retention of high-performing technical teams.</li><li>Increased adoption of digital and innovative delivery practices.</li><li>Recognition of AtkinsRéalis as a leading Data Centre engineering consultant in the region.</li></ul><span>Rewards &amp; benefits</span><p><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></p><br><p><span>This includes:</span></p><br><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation &amp; housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p><span>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</span></p><br><span>About AtkinsRéalis</span><p><span>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. </span></p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Role Purpose</strong></span></p><br><p>Independently manage and drive assigned client portfolios with a higher degree of ownership across credit, portfolio monitoring, and client servicing. The role is client-facing, with strong responsibility for credit execution, portfolio management, and active contribution to revenue generation.</p><br><p><span><strong>Job Context</strong></span></p><br><ul><li><p>Operates in a dynamic, performance-driven environment with independent responsibility for portfolio and credit execution.</p><br></li><li><p>Works closely with Relationship Managers, Credit, Operations, and Risk to ensure timely deal processing and portfolio monitoring.</p><br></li><li><p>Balances risk management with revenue delivery through cross-sell and optimization of approved limit utilization.</p><br></li><li><p>Exposure is primarily to Trade &amp; Working Capital clients across parameterized and discretionary lending structures.</p><br></li><li><p>High accountability for portfolio quality, audit compliance, proactive risk identification, and client servicing standards.</p><br></li></ul><p><span><strong>Job Dimensions</strong></span></p><br><ul><li><p>Portfolio size: Portfolio of primarily Trade &amp; Working Capital clients.</p><br></li><li><p>RM coverage: Supports at least 2 Relationship Managers.</p><br></li><li><p>Client base: Typically 40–50 clients across the portfolio.</p><br></li><li><p>Client complexity: Mix of parameterized and discretionary lending structures.</p><br></li><li><p>Role span: Independent portfolio ownership with strong credit, monitoring, and client engagement responsibilities.</p><br></li></ul><p><span><strong>Key Result Areas (KRAs)</strong></span></p><br><p><strong>1. Client Engagement &amp; Relationship Management</strong></p><br><ul><li><p>Actively engage with clients to understand business needs and support banking solutions.</p><br></li><li><p>Manage client queries, service delivery, and escalations with ownership.</p><br></li><li><p>Build and maintain strong client relationships to enhance wallet share and service quality.</p><br></li></ul><p><strong>2. Revenue Generation &amp; Utilization</strong></p><br><ul><li><p>Drive revenue through cross-sell of trade, working capital, liability, and allied products.</p><br></li><li><p>Identify and execute business opportunities within the assigned portfolio.</p><br></li><li><p>Drive and optimize utilization of approved credit limits across the portfolio, aligning with client needs and maximizing revenue contribution.</p><br></li></ul><p><strong>3. Portfolio Management &amp; Monitoring</strong></p><br><ul><li><p>Independently manage and monitor assigned borrowing portfolio including parameterized and select discretionary exposures.</p><br></li><li><p>Ensure end-to-end portfolio hygiene including covenants, documentation, deferrals, audit observations, and timely regularization.</p><br></li><li><p>Track portfolio performance and proactively identify and flag risks or irregularities.</p><br></li></ul><p><strong>4. Credit &amp; Risk Management</strong></p><br><ul><li><p>Independently undertake financial spreading and detailed analysis of financial statements.</p><br></li><li><p>Prepare high-quality, comprehensive credit proposals with strong focus on risk identification and mitigants.</p><br></li><li><p>Own end-to-end quality and submission of credit proposals and engage with Credit for closure of queries.</p><br></li></ul><p><strong>5. Operational &amp; Process Excellence</strong></p><br><ul><li><p>Ensure timely turnaround of credit and service-related deliverables.</p><br></li><li><p>Coordinate effectively with internal stakeholders to ensure seamless execution.</p><br></li><li><p>Contribute to process improvements and efficiency enhancement initiatives.</p><br></li></ul><p><span><strong>Key Performance Indicators (KPIs)</strong></span></p><br><ul><li><p>Quality and turnaround time of credit proposals.</p><br></li><li><p>Portfolio quality including overdue control, covenant compliance, timely reviews, and audit observations closure.</p><br></li><li><p>Utilization levels of approved limits in line with portfolio and revenue targets.</p><br></li><li><p>Revenue contribution through cross-sell and portfolio activation.</p><br></li><li><p>Client service quality, responsiveness, and issue resolution turnaround time.</p><br></li><li><p>Maintain portfolio hygiene within defined thresholds, including zero overdue reviews, no audit exceptions, and timely covenant tracking.</p><br></li><li><p>Compliance with credit policies, risk standards, and control requirements.</p><br></li></ul><p><span><strong>Knowledge, Skills &amp; Experience</strong></span></p><br><ul><li><p>Strong proficiency in credit analysis, financial assessment, and risk evaluation.</p><br></li><li><p>Extensive experience in high-quality credit proposal writing.</p><br></li><li><p>Ability to independently manage and monitor borrowing portfolios.</p><br></li><li><p>Strong analytical, communication, and stakeholder management skills.</p><br></li><li><p>MBA/CA preferred.</p><br></li><li><p>Experience: 3–5 years in banking / financial services</p><br></li></ul><br> </div>

Overview<br><br>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.<br><br>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.<br><br>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of Atkins Réalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.<br><br>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of Atkins Réalis as a leading Data Centre engineering consultant.<br><br>Your role<br><br>Technical Leadership & Engineering Excellence<br><br>Act as the highest level of technical authority for on Data Centre projects. Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments. Review and approve major engineering strategies, design philosophies and technical solutions. Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters. Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility. Support projects through design reviews, assurance gates and independent technical audits. Promote best practice engineering methodologies and continuous improvement across project teams. Champion technical excellence and innovation throughout the project lifecycle.<br><br>Design Governance & Quality Assurance<br><br>Ensure compliance with Atkins Réalis quality management processes, technical governance frameworks and OCRA requirements. Lead peer reviews, technical audits and independent design verifications. Maintain alignment with applicable international standards, local authority regulations and client requirements. Monitor technical risks and develop mitigation strategies. Ensure lessons learned are captured and incorporated into future project delivery. Act as technical signatory for major deliverables where delegated authority permits.<br><br>Data Centre Subject Matter Expertise<br><br>Provide specialist expertise in mission-critical building systems including:Civil, Architectural and Structural envelope. Power generation and distribution systems. UPS systems and battery technologies. Cooling and thermal management systems. Water conservation and sustainability solutions. Fire protection and life safety systems. Building Management Systems (BMS). Data Centre Infrastructure Management (DCIM). Security and critical communications systems. Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation. Promote adoption of innovative solutions that improve performance, resilience and sustainability.<br><br>Market Sector Development<br><br>Working jointly with the Market Director:Support development and implementation of the regional Data Centre market strategy. Identify emerging opportunities and growth areas within the mission-critical sector. Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners. Participate in executive client engagement programmes. Represent Atkins Réalis at industry forums, conferences and sector events. Develop sector-specific marketing material, thought leadership publications and technical papers. Contribute to annual business planning, forecasting and pipeline development. Support strategic account planning and key client relationship management. Help position Atkins Réalis as a preferred engineering advisor within the Data Centre market.<br><br>Work Winning & Client Development<br><br>Lead technical input for strategic pursuits and major bids. Develop compelling technical methodologies and delivery strategies. Participate in bid/no bid assessments and opportunity reviews. Support fee development, risk assessments and resource planning activities. Prepare and deliver client presentations and interview submissions. Provide technical leadership during proposal development activities. Support contract negotiations and technical clarifications where required.<br><br>Project Delivery Leadership<br><br>Provide technical oversight across multiple commissions simultaneously. Support Project Directors and Project Managers in delivering successful outcomes. Ensure projects are delivered safely, profitably and in accordance with client requirements. Review project performance, technical risks and resource requirements. Assist in resolving project issues that may impact programme, quality or commercial performance. Support strategic decisions on complex or high-risk projects.<br><br>Digital Engineering & Innovation<br><br>Drive adoption of digital engineering methodologies within the Data Centre sector. Promote BIM, Digital Twin and data-centric delivery approaches. Support implementation of automation, AI-enabled workflows and advanced analytical tools. Champion innovation initiatives that improve project delivery efficiency and design quality. Collaborate with digital delivery leaders to establish industry-leading technical practices.<br><br>Sustainability & Future Ready Design<br><br>Champion sustainable and resilient Data Centre design principles. Support implementation of decarbonisation strategies and Net Zero objectives. Promote efficient energy and water utilisation solutions. Encourage adoption of circular economy principles where appropriate. Guide project teams in achieving client sustainability targets and recognised sustainability certifications.<br><br>People Leadership & Capability Development<br><br>Mentor and develop senior engineering staff and future leaders. Support succession planning. Assist in recruitment, retention and workforce planning activities. Foster a culture of collaboration, inclusion, accountability and continuous learning. Contribute to talent reviews and career development discussions. Promote knowledge sharing across the regional and global Data Centre communities.<br><br>About You<br><br>Key Accountabilities<br><br>The role holder shall be accountable for:Technical quality of Data Centre engineering outputs. Technical governance compliance and risk management. Successful delivery of major and complex Data Centre projects. Growth of Atkins Réalis' technical reputation within the market. Development of Data Centre sector capability and market presence. Contribution to sector revenue growth and work winning. Technical development and mentoring of engineering teams. Adoption of innovation and digital delivery initiatives.<br><br>Education<br><br>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline. Master's Degree desirable.<br><br>Professional Qualifications<br><br>Chartered Engineer status (CEng, PE or equivalent recognised institution). Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.<br><br>Experience<br><br>Typically 20+ years post-graduate experience. Significant experience delivering mission-critical or Data Centre projects. Proven record of leadership within a major international consultancy. Demonstrated capability managing complex multidisciplinary engineering teams. Strong client-facing and stakeholder management experience. Evidence of successful work-winning and business development activities.<br><br>Technical Knowledge<br><br>Demonstrable knowledge of:Uptime Institute principles. TIA-942. ASHRAE Data Centre guidance. NFPA standards. IEC and IEEE standards. High-voltage and low-voltage electrical systems. Critical cooling technologies. Resilience and redundancy strategies. Sustainability and energy optimisation approaches.<br><br>Leadership Competencies<br><br>Strategic thinking. Commercial awareness. Client focus. Technical authority and influence. Decision making under uncertainty. Collaboration and stakeholder management. Coaching and talent development. Innovation and change leadership.<br><br>Success Measures<br><br>Delivery of technically compliant and high-quality project outcomes. Positive client feedback and repeat business. Growth in Data Centre market share and pipeline. Achievement of work-winning targets. Strong safety and quality performance. Development and retention of high-performing technical teams. Increased adoption of digital and innovative delivery practices. Recognition of Atkins Réalis as a leading Data Centre engineering consultant in the region.<br><br>Rewards & benefits<br><br>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br>This Includes<br><br>Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br>About Atkins Réalis<br><br>We're Atkins Réalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.<br><br>Find out more.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Handle inbound and outbound calls, ensuring clarity and professionalism in every interaction to foster positive customer relationships.</li><li>Resolve customer inquiries and complaints efficiently, using problem-solving skills to provide tailored solutions that enhance customer satisfaction.</li><li>Document all customer interactions accurately in the CRM system, maintaining detailed records to facilitate follow-up and continuous service improvement.</li><li>Utilize active listening techniques to fully understand customer needs, demonstrating empathy and patience throughout the conversation.</li><li>Collaborate with team members and other departments to address complex issues, ensuring a seamless experience for customers.</li><li>Stay updated on product knowledge and service changes to provide accurate information, establishing credibility with customers.</li><li>Conduct customer surveys and gather feedback to identify trends and areas for improvement, contributing to the overall service strategy.</li><li>Adhere to company policies and regulatory requirements during all customer interactions, ensuring compliance and risk management.</li><li>Participate in ongoing training and development programs to enhance skills and stay informed about industry best practices.</li><li>Meet and exceed call handling metrics, including average response time and customer satisfaction scores, to contribute to team goals.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; further education in communications or business preferred.</li><li>Minimum of 1-2 years of experience in a customer service or call center environment, showcasing a proven track record.</li><li>Experience in the telecommunications or retail industries is a plus, providing context to customer interactions.</li><li>Fluency in English is mandatory; proficiency in additional languages such as Spanish or Mandarin is highly desirable.</li><li>Excellent verbal and written communication skills, demonstrating the ability to convey information clearly and effectively.</li><li>Excellent typing skills &amp; Microsoft Skills.</li></ul><br><p></p></section>