Job description

Agent, Ticketing 
(20633)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

The Agent, Ticketing directly reports to the Team Leader and Assistant Ticketing Manager. The Agent, Ticketing will be responsible for all admission and sales transactions at the front gate according to resort standards.

About the Role

• Greeting and assisting guests in the plaza and when they approach the counters
• Responsible for providing friendly, efficient, and informative service as well as accurate transaction during cashiering as they serve all guest purchasing tickets to the water park.
• Operate an electronic cash register and credit card machine.
• Responsible for following the cash handling ticketing procedure properly and accurately, including completing cash out reports accurately.
• Responsible for been in the locker and offering locker assistance to the guest.
• Check lockers and clear of items at end of the day
• Duties also include monitoring of guest entry and exit.
• Communicates directly with the ticketing team leader.
• Maintaining a clean ticketing plaza always.
• Reporting improper behavior of guests to the team leader.
• Reporting any security issues to Team Leader or Assistant Manager
• Responsible for implementing the “No wristband, No Entry Policy” and scanning each wristband for the guests.
• Responsible for assisting hotel guest who are walking along the beach pass to obtain wristband without inconvenience going to the ticketing plaza
• Agents, Ticketing are also responsible for dealing with specific guest situations, including but not limited to escorting VIP guests, taking customer complaints, assisting team leaders with additional administrative/operational duties.
• Any other task/ responsibilities required by team leader and assistant manager ticketing that is not listed as key duties/responsibilities would be requested.

About You

• Basic Knowledge in computers
• Fluent in English
• Previous experience in cashiering

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.