• Proactively identify and pursue new Small and Medium Enterprise (SME) clients for credit card solutions, exceeding monthly sales targets.
• Analyze business needs of potential SME clients to recommend tailored credit card products that optimize their cash flow and operational efficiency.
• Develop and maintain strong relationships with SME clients, acting as their primary point of contact for all credit card-related inquiries and support.
• Conduct thorough credit assessments and gather necessary documentation to ensure the eligibility and suitability of SME clients for credit facilities.

Desired Candidate Profile

• Mandatory Requirements

  1. 1–3 years of relevant experience in banking telesales, credit/debit card sales or activation, customer calling, contact center sales, or SME outbound sales.

  2. Fluent English communication skills, both spoken and written.

  3. Strong telephone-based communication, customer engagement, follow-up discipline, and the ability to consistently achieve daily calling and sales targets.

  4. Proven ability to sell credit cards and process applications through the bank’s application/system.

  Knowledge & Experience

  Domain Expertise

  • Basic understanding of SME/business banking products, particularly debit and credit card sales, digital/app onboarding, and customer activation journeys.

  • Practical knowledge of credit card sales and application processes, including adherence to bank policies and procedures.

  • Experience with debit card activation, card usage awareness, customer follow-ups, and handling common SME customer objections.

  • Understanding of UAE SME customer segments and the ability to communicate effectively with business owners and authorized company representatives.

  Industry & Sector Experience

  • 1–3 years of experience in banking telesales, credit card sales, customer activation, contact center sales, or SME outbound calling.

  • Prior experience handling credit/debit cards, account activation, business banking customers, or SME-focused sales/service campaigns.

  Tools, Platforms & Technologies

  • Experience using CRM systems, calling trackers, dialer tools, or bank-specific customer campaign platforms.

  • Basic familiarity with core banking, card management, customer profile, and digital/app onboarding systems.

  • Good working knowledge of Microsoft Excel for maintaining calling trackers and preparing performance reports.

  • Understanding of digital banking app onboarding processes and basic troubleshooting.

  Soft Skills & Competencies

  • Excellent telephone communication skills with the ability to handle objections, convert leads into successful sales, and explain card application and activation processes clearly.

  • Strong follow-up skills, patience, and the ability to manage high-volume, repetitive outbound calling activities.

  • Comfortable working against daily calling, sales, and conversion targets and maintaining accurate customer dispositions.

  • Resilient, positive, and professional when dealing with objections, low contact rates, or challenging customer interactions.

  • Strong attention to detail with the ability to maintain accurate call notes, daily trackers, customer feedback, and escalation records.