Job description

Restaurant Reservations Agent, One and Only One Za'abeel 
(20691)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

To assist in maximizing restaurant revenue and occupancy, entering reservations into Sevenrooms and follow-up all reservations to ensure all bookings are guaranteed and confirmed. Be responsible for the entire reservation process by providing prompt, efficient, and responsive service to guests, to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest level of personalized attention. Your main key duties and responsibilities will include: 

•      Provides prompt, courteous, and efficient service to all guests and callers, to achieve a high level of customer satisfaction 
•      On receiving reservations, ensures that they are immediately processed as per hotel standards in Sevenrooms, Opera, and Payment Online System
•      Follows ‘Leading Hotels of the World’ Reservations Standards (reservation, accounting, and confirmation) without exceptions
•      Handle Calls and Emails for Inbound and Outbound. Multiskilled in handling calls and emails at the same time
•      Handles exclusive and non-exclusive group reservations; from inquiry to sending out proposals, reservation agreements, and group contracts
•      Sends out all confirmations, regrets and replies within twenty-four hours of receiving the query
•      Administrative tasks and generation of daily reports (Arrival Update, Group Function Sheets, Performance Update Report, Call Summary, Payment Masters, etc.) 
•     Gives top priority to correspondence that pertains to the current or next day
•      Reads all reservation correspondence thoroughly for Special Instructions / Requests and ensures that the information is passed onto the respective restaurants/venues
•     Communicates promptly and efficiently, customer complaints and compliments regardless of how small they may be 
•      Actively elicits guest preferences and feedback regarding restaurant services and initiates action on the same to maximize guest satisfaction
•      Assisting guests or clients in arranging site inspection schedules with the F&B Events and Group Manager
•      Ensures proper record keeping and documentation as per statutory and organizational requirements 

About You:

•      Minimum 2 years experience in acknowledged resorts and hotels as Agent, Reservations 
•      Strong Teamwork Skills 
•      Strong Communication Skills 
•      Knows Opera/ Opera Cloud & Sevenrooms 
•      Speaks English Fluently 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.