• Analyse and design end-to-end banking processes across products and operations.

• Identify process, operational, control, and system gaps and recommend appropriate improvements.

• Develop practical, sustainable, and risk-aligned process solutions in collaboration with relevant stakeholders.

• Ensure processes incorporate applicable regulatory, compliance, risk, and internal control requirements.

• Work closely with Business, Operations, IT, Risk, Compliance, and Legal teams to understand requirements and drive process improvements.

• Prepare and maintain process maps, SOPs, BRDs, workflows, and other process documentation.

• Support process optimisation, standardisation, automation, and continuous improvement initiatives.

• Present process recommendations and improvement initiatives to senior stakeholders.

Desired Candidate Profile

• 5+ years of experience in process design, business process analysis, or process improvement within the banking/financial services sector.

• Strong understanding of banking products, operations, and end-to-end transaction processes.

• Proven experience in process mapping, gap analysis, requirements gathering, and solution design.

• Good understanding of banking risk, controls, regulatory, and compliance requirements.

• Strong stakeholder management skills with the ability to work across business and technology functions.

• Excellent written, verbal, documentation, and presentation skills.

• Strong analytical and problem-solving capabilities with a focus on delivering practical business outcomes.

Skills

Process Design

Regulatory Compliance

Stakeholder Management