• Ensure customers receive the world's warmest welcome upon entering the branch to guarantee a 100% performance score.

• Establish the reason for customer visits and direct them to the appropriate department to ensure their needs are met and maintain a 100% score in performance indicators.

• Direct customers with appointments to the correct Service Advisor, ensuring a smooth transition and professional service.

• Ensure all customers receive a warm send off upon exiting the branch to make them feel acknowledged and cared for.

• Raise customer complaints and escalate them to the Reception Manager promptly to ensure complete solutions.

• Answer incoming phone calls, and schedule or reschedule appointments by coordinating with the Customer Engagement Contact Centre.

• Assist in the facilitation of the complete customer journey and manage health and safety issues.

• Filter and manage the complaint cycle, and follow up on no-shows.

• Manage electronic Vehicle Health Checks (eVHC) effectively.

Desired Candidate Profile

• High School Diploma.

• 2-3 years of experience in customer service.

• Strong skills in planning and organizing.

• Proficiency in customer interaction and management.

• Excellent communication and interpersonal skills.

• Ability to handle customer complaints and resolve issues effectively.

• Strong organizational and multitasking abilities.

• Experience in appointment scheduling and customer service coordination.