• Ensure customer orders are accurately processed in SAP in line with established

  guidelines, credit policies, and defined service timelines.

• Manage and validate orders received through B2B, EDI, EBest, and other channels,

ensuring accurate and timely order capture.

• Review and process manual orders accurately, ensuring all required information and

approvals are in place.

• Monitor and manage order suppression in accordance with approved management

authorization, including verification of customer credit terms and payment conditions.

• Support credit risk management by reviewing customer credit exposure, payment

terms, and compliance with established credit policies.

• Manage key OTC activities effectively, ensuring accurate order processing and timely

resolution of issues impacting order fulfillment and collections.

• Identify opportunities to automate and streamline credit and order-processing

activities, improving efficiency, accuracy, and control.

• Maintain appropriate documentation and controls to ensure compliance with internal

policies, procedures, and audit requirements.

Key Competencies

1. Communication

• Communicates effectively with Sales, Customer Service, Finance, Supply Chain, and

other internal stakeholders to resolve order, credit, and customer account issues.

• Coordinates with managers and relevant stakeholders to obtain approvals for order

suppression, credit exceptions, and other required actions.

• Clearly communicates order-processing requirements, credit controls, and policy related matters to relevant stakeholders.

  
  

1. Analysis

• Reviews customer orders, credit terms, payment conditions, and account

information to identify discrepancies, risks, and potential compliance issues.

• Analyzes order-processing and OTC data to identify recurring issues, process gaps,

and opportunities for improvement.

• Applies established policies and procedures while using sound analytical skills to

investigate and resolve exceptions.

1. Judgment & Decision Making

• Makes decisions within defined policies and procedures regarding order processing,

credit terms and order exceptions.

• Determines when issues require escalation or management approval, particularly for

credit exceptions, order suppression, and policy deviations.

• Provides recommendations to relevant stakeholders on credit and order-processing

matters based on available information and established guidelines

Desired Candidate Profile

• Bachelor's degree in finance, Accounting, Business Administration, Economics, or a

  related field.

• Minimum 5 years of relevant experience in Credit, Accounts Receivable, Order-to-Cash,

Order Management or Finance operations.

• FMCG experience is essential, preferably within a high-volume distribution or commercial

environment.

• Strong hands-on experience with SAP and finance/order-processing systems.

• Excellent Microsoft Excel skills, including the ability to analyze large datasets and

develop reports and dashboards.

• Practical experience with Power BI for reporting, data analysis, and business insights.

• Strong understanding of credit management principles, customer credit terms, and end-to-end OTC processes.

• Strong analytical, numerical, problem-solving, and attention-to-detail skills.

• Good stakeholder management and communication skills, with the ability to work

effectively across Finance, Sales, Customer Service, and Supply Chain.