Job description

Job Summary

The purpose of the role will be to assist assigned RMs to achieve financial targets by providing support and excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank’s policies and procedures and the regulations. 

• To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks and the control environment
• Drive profitable growth by servicing long-term relationships with HNW clients
• Provide professional, accurate and timely support to Relationship Managers
• Handling of Relationship Manager’s Client calls and dealing with Clients in a professional manner
• Produce high quality correspondence to clients and resolve client enquiries
• Adhere and be diligent to the Bank’s policies and procedures and the regulations as part of the Bank’s fight against money laundering and fraud
• Work with RMs to aid them in account opening and submitting documentation to the middle office
• Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
• Provide assistance with booking Investment business trips
• Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Databas

• Business Acumen
• Client Experience, Behaviors and Preferences
• Sales
• Regulatory Environment – Financial Services
• Reputational Risk
• Accuracy and Attention to Details
• Communication
• Problem Solving
• Self Management

• At least 2 years of Private Banking experience, preferably in a Client Service role
• Knowledge of banking practices and associated regulatory requirements
• Willingness to speak/correspond to clients on a daily basis
• Works well within a team of RMs and Client Service Officers
• Eagerness to help others within the Client Service team
• Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Preferred candidate

Nationality

United Arab Emirates