Role Summary:

The role is designed to serve as the primary point of coordination between the Business Centre and

other divisions within the organization. The Front Office Executive is responsible for overseeing

Business Centre location operations, supporting day-to-day tasks, and ensuring timely updates and

communication to facilitate smooth overall operations.

Responsibilities:

• Assists in property viewings, issuing leases, manages lease agreements, and ensures all

requirements are met.

• Greet and welcome clients, tenants, and visitors in a professional and friendly manner.

• Sending renewal notices and coordinating the renewals with tenants and ensuring the correct

payment schedule & relevant terms and conditions

• Assist tenants with the move-in and move out process

• Conduct client calls to promote cross selling and up-selling opportunities for lease upgrades

• Engage with prospect clients and support the successful conversion of Business Centre

Promotions

• Prepare, maintain, and update accurate Business Centre Reports for management and

operational purposes

• Handle online cases through the company portal and client’s inquiries through email and calls

• Maintain an updated waiting matrix for potential clients and timely replacement of vacated

office

• Retain existing tenants by ensuring satisfaction and promptly addressing concerns

• Oversee IT helpdesk tickets for tenant support, ensuring efficient resolutions and reducing

redundant cases

• Maintain visitors and attendance logs

• Manage all meeting room reservations, ensuring availability, proper setup, and prompt client

support

• Promote Company's Business Centre services to walk-ins and prospects

• Maintaining inventory of equipment, groceries and stationery items of the assigned Business

Centre

• Provide on-site support during events, addressing issues and ensuring smooth operations

• Monitor premises maintenance status and ensure timely rectification of any issues

• Display perfect understanding of existing products and services

• Reflect knowledge and awareness of the developing market competition

• Promote new or updated products and services to accommodate members’ requirements

Desired Candidate Profile

Qualifications:

• Bachelor’s degree level – in Business, management, or related field.

• 5- 6 years of minimum experience in a similar role

• Proficient in MS Office

• Language Skills: Very good command over English, both written and spoken

• Computer Skills: Proficient in MS Office Problem Solving Skills