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About the Role GLOMACS is looking for a detail-oriented and proactive Credit Control & Collections Specialist to manage post-course invoicing, customer statements, and collections follow-up. This role is central to maintaining healthy cash flow, strong client relationships, and accurate financial records across our training operations. Key Responsibilities Issue final invoices, certificates, and attendance reports to unpaid customers promptly after each course week, ensuring accuracy and correct billing contacts. Prepare and send consolidated weekly customer statements, tracking cumulative outstanding balances. Request and log acknowledgment of statements, following up by phone when needed. Conduct routine follow-ups on invoices. Support resolution of unallocated payments by liaising with clients and the finance team. Perform daily and weekly self-audits of invoicing, statements, acknowledgments, and escalations; prepare a weekly collections summary for management. Handle client disputes professionally, propose payment plans, and maintain a service-oriented approach to preserve relationships. What We're Looking For Proven experience in credit control, collections, or accounts receivable. Strong organizational skills with high attention to detail. Confident communicator, comfortable with client-facing follow-up calls and difficult conversations. Experience with Odoo or similar ERP/accounting systems is a plus. Ability to work independently, manage multiple priorities, and meet strict deadlines. A proactive, problem-solving mindset with a focus on resolving root causes, not just chasing payments.