• Provide Tier 1 and Tier 2 technical support for a wide range of business applications, troubleshooting issues from initial report to resolution.
• Perform hardware troubleshooting and repair for desktops, laptops, printers, and mobile devices, ensuring minimal downtime.
• Install, configure, and maintain user workstations and associated peripherals, ensuring optimal performance and security.
• Manage user accounts and permissions across various systems and applications, adhering to security policies.

Desired Candidate Profile

• Essential: · Bachelor’s degree in the field of Computer Science / Engineering Related · Ticketing Solution Management Exposure · Knowledge with API related integrations · SQL Skills to support business operation · Application Development Exposure · 5 years of working with the EATEC/InfoGenesis POS Application or similar within a functional or techno-functional role · F&B / Retail Solution Management Exposure Essential: · 3 years’ experience in managing the application they will be responsible for Desirable: · 3 years’ experience within the leisure industry · 2 years’ helpdesk experience Skills API Integration SQL Skills Application Management