About the Job Role Description A Personal Shopper Assistant supports personal shoppers and client service teams in sourcing, selecting, organizing, and coordinating products based on individual customer preferences and requirements. The role involves researching products, checking availability and pricing, coordinating purchases, preparing orders, maintaining client records, and assisting with personalized shopping experiences. The position is suitable for candidates with experience in retail, luxury goods, fashion, customer service, merchandising, e-commerce, or related environments. Previous experience supporting high-value or personalized customer services is an advantage. Key Responsibilities Assist personal shoppers with daily client service and shopping activities. Communicate with clients to understand product preferences, budgets, sizes, styles, brands, and specific requirements. Research products, brands, retailers, boutiques, and online stores based on client requests. Identify suitable products according to customer preferences, specifications, availability, and budget. Check product availability, pricing, sizes, colors, specifications, and delivery options. Assist with preparing product recommendations, shopping lists, and personalized selections. Contact retailers, boutiques, suppliers, and brands regarding product availability and special requests. Assist with reserving, purchasing, collecting, and preparing products for clients. Coordinate product deliveries, collections, returns, exchanges, and alterations when required. Maintain accurate records of client requests, product selections, orders, purchases, and delivery details. Track pending orders and follow up with retailers and suppliers to ensure timely completion. Assist with preparing invoices, receipts, quotations, purchase records, and expense documentation. Handle customer payments and purchase-related information according to company procedures. Assist with packaging and presenting products appropriately for clients. Inspect products before delivery or collection to confirm that they meet the requested specifications and quality standards. Coordinate returns, exchanges, refunds, and replacement requests with retailers when required. Assist clients with product comparisons and provide accurate non-technical product information. Research new brands, products, collections, seasonal launches, promotions, and market trends. Maintain up-to-date knowledge of fashion, beauty, lifestyle, luxury goods, electronics, home products, or other assigned product categories. Support personal shoppers during in-store appointments and private shopping sessions. Assist with preparing shopping appointments, product displays, samples, catalogs, and client materials. Coordinate with luxury boutiques, department stores, shopping centers, brands, and other retail partners. Support VIP and high-value clients with a professional and discreet approach. Maintain strong relationships with retailers, suppliers, brand representatives, and service providers. Assist with managing client preferences, purchase histories, sizes, brand preferences, and other relevant information. Maintain confidentiality of client personal information, purchasing activity, preferences, and financial details. Assist with customer follow-ups and post-purchase service. Collect client feedback and communicate relevant information to the personal shopper or manager. Support promotional activities, private shopping events, product launches, and client experiences when required. Maintain organized product records, supplier information, client files, and shopping documentation. Follow company policies, customer service standards, and applicable UAE requirements. Perform other personal shopping, retail, client service, and administrative support duties as assigned. Requirements High school diploma or equivalent qualification is preferred. Diploma or bachelor's degree in Business, Fashion, Marketing, Retail Management, Hospitality, or a related field is an advantage. Previous experience in retail, luxury retail, personal shopping, customer service, fashion, merchandising, or e-commerce is preferred. Strong interest and knowledge of retail products, brands, fashion, lifestyle, or relevant product categories. Excellent customer service and interpersonal skills. Ability to understand individual client preferences and provide appropriate product recommendations. Strong research and product-sourcing skills. Good knowledge of online shopping platforms, retailers, boutiques, and product search tools. Strong attention to detail when handling product specifications, prices, sizes, orders, and client requests. Excellent organizational and time-management skills. Ability to manage multiple client requests and purchase tasks simultaneously. Strong communication and negotiation skills. Ability to communicate professionally with clients, retailers, suppliers, and brand representatives. Strong follow-up and problem-solving abilities. Professional, discreet, and customer-focused approach. Ability to handle confidential client and purchasing information responsibly. Good computer skills and familiarity with Microsoft Office applications. Experience with CRM, retail, e-commerce, or inventory systems is an advantage. Familiarity with luxury brands and premium retail environments is an advantage. Strong understanding of UAE retail and shopping environments is preferred. Fluency in English is preferred; knowledge of Arabic or additional languages is an advantage. Ability to work flexible hours, including evenings, weekends, public holidays, and extended hours when required. Ability to travel to retail locations, shopping centers, boutiques, and client locations when required. What We Offer Competitive salary based on experience and qualifications. Professional and customer-focused retail environment. On-the-job training in personal shopping and client relationship management. Opportunity to work with diverse products, brands, and retail partners. Exposure to premium and luxury retail environments. Opportunities to develop product sourcing, customer service, purchasing, and client management skills. Career development opportunities within personal shopping, luxury retail, fashion, lifestyle, and client services. Training and professional development opportunities. Opportunities to build relationships with retailers, brands, and high-value clients. Employment benefits in accordance with UAE labour regulations.