Job description

URGENT HIRING – RECEPTIONIST / GYM RECEPTIONIST

• Industry: Wellness & Fitness Services / Health Club
  
• Location: Al Ain, UAE
  
• Position: Receptionist / Gym Receptionist
  
• Salary: AED 3,500–4,000 per month
  
• Employment Type: Full-Time
  
• Preferred Nationality: Filipino
  

We are seeking a professional, friendly, energetic, and customer-focused Receptionist / Gym Receptionist to join a Wellness & Fitness Services / Health Club facility in Al Ain, UAE.

The successful candidate will be the first point of contact for members, guests, and prospective clients and will play an important role in creating a welcoming and professional front-desk experience.

The role involves handling enquiries, calls and messages, managing appointments and bookings, assisting members, maintaining accurate records, processing basic front-desk administration, and coordinating effectively with trainers and other team members.

The ideal candidate should have excellent communication and customer-service skills, good computer knowledge, a professional appearance, and the ability to work confidently in a busy wellness and fitness environment.

• Welcome members, guests, and prospective clients professionally.
  
• Manage the reception/front-desk area and maintain a welcoming environment.
  
• Answer incoming telephone calls, WhatsApp messages, emails, and general enquiries.
  
• Provide accurate information about available fitness/wellness services, schedules, memberships, and facilities.
  
• Manage client appointments, bookings, cancellations, and schedule changes.
  
• Assist with member registration and maintain accurate client information.
  
• Coordinate bookings and schedules with instructors, trainers, and relevant team members.
  
• Handle member and guest enquiries professionally and efficiently.
  
• Follow up on enquiries and prospective clients as required.
  
• Support membership-related administration and renewals where assigned.
  
• Maintain accurate attendance, booking, and front-desk records.
  
• Use computer systems, email, spreadsheets, and relevant booking/CRM software.
  
• Assist with basic reports and administrative tasks.
  
• Handle client complaints professionally and escalate issues when required.
  
• Maintain confidentiality of client and business information.
  
• Keep the reception area clean, organised, and professionally presented.
  
• Follow company policies, customer-service standards, and operational procedures.
  

• Previous experience as a Receptionist, Gym Receptionist, Front Desk Executive, Customer Service Representative, or similar position preferred.
  
• Previous experience within a gym, health club, fitness centre, Pilates studio, wellness centre, spa, or hospitality environment is an advantage.
  
• Strong customer-service and interpersonal skills.
  
• Good verbal and written English communication skills.
  
• Professional telephone and WhatsApp communication etiquette.
  
• Good computer knowledge.
  
• Comfortable using email, Microsoft Office, spreadsheets, and booking/CRM systems.
  
• Strong organisational and multitasking abilities.
  
• Ability to manage appointments and schedules accurately.
  
• Friendly, confident, energetic, and client-focused personality.
  
• Professional appearance and grooming.
  
• Able to remain calm and professional when dealing with complaints or busy periods.
  
• Reliable, punctual, organised, and detail-oriented.
  
• Filipino candidates preferred.
  

AED 3,500–4,000 per month

Final salary will be determined based on the candidate's relevant experience, skills, and overall suitability.

1. How many years of experience do you have in reception, front desk, or customer service?
   

   
   
2. Have you previously worked in a gym, fitness centre, health club, Pilates studio, wellness centre, spa, or similar environment?
   
   â Yes â No
   
   If yes, please specify: __________________________
   
   

3. What were your main responsibilities in your previous reception/front-desk role?
   

   
   
4. Are you confident communicating professionally with customers in English?
   
   â Excellent â Very Good â Good â Basic
   
   
5. Are you comfortable handling:
   
   â Telephone Calls
   
   â WhatsApp Enquiries
   
   â Emails
   
   â Face-to-Face Customers
   
   â Appointments/Bookings
   
   
6. What computer programs have you used?
   
   â Microsoft Word
   
   â Excel
   
   â Email
   
   â Google Workspace
   
   â CRM
   
   â Booking System
   
   â POS
   
   â Other: __________
   
   
7. Have you managed customer appointments or class schedules previously?
   
   â Yes â No
   
   
8. Have you handled membership enquiries, registrations, or renewals?
   
   â Yes â No
   
   
9. Are you comfortable dealing with customer complaints professionally?
   
   â Yes â No
   
   
10. Are you comfortable working in a customer-facing fitness and wellness environment?
    
    â Yes â No
    
    
11. Are you willing to work in Al Ain, UAE?
    
    â Yes â No
    
    
12. What is your current/last monthly salary?
    
    AED __________
    
    
13. What is your expected salary?
    
    AED __________
    
    
14. Are you comfortable with the offered salary range of AED 3,500–4,000 per month?
    
    â Yes â No
    
    

15. If selected, when can you join?
    

    
    

1. A member arrives at reception while the telephone is ringing and another customer is waiting for assistance. How would you prioritise the situation?

Look for: acknowledgement of all customers, professional prioritisation, calm communication, and efficient handling.

2. A member is upset because their preferred fitness class is fully booked. How would you handle the complaint?

Look for: listening, empathy, checking alternatives/waitlist, professional explanation, and avoiding unrealistic promises.

3. Two clients have accidentally been booked into the same appointment slot. What would you do?

Look for: verify booking, apologise professionally, coordinate internally, offer alternatives, and update records.

4. A prospective client asks about memberships or services, but you are unsure of the correct information. What would you do?

Expected: verify with the appropriate colleague/system rather than provide inaccurate information.

5. Someone asks you for another member's personal details or schedule. What would you do?

Expected: maintain confidentiality and follow company procedures.

6. A potential customer asks about the health club but says they are “just checking prices.” How would you continue the conversation professionally?

Look for: understand needs, explain relevant services/value, answer questions, encourage visit/trial/next step without being overly aggressive.

Ask shortlisted candidates to complete a 15–20 minute practical front-desk simulation.

Candidate should professionally welcome a new visitor and identify their requirements.

Simulate an incoming enquiry regarding a fitness service or appointment.

Assess:

Ask the candidate to prepare a short professional response to a customer requesting information about available services and appointment times.

Ask the candidate to:

• Enter five sample customer records into Excel or a similar system.
  

  
  

• Create/update a simple appointment schedule.
  

  
  

• Draft a professional email.
  

  
  

• Locate and update a customer booking.
  

  
  

Total Score: ____ / 50