1. Handle daily tour and activity bookings through WhatsApp, phone, website and other booking channels.

2. Respond quickly and professionally to customer inquiries.

3. Provide customers with tour details, prices, availability and pickup information.

4. Convert inquiries into confirmed bookings.

5. Confirm customer details, pickup locations, dates and tour selections.

6. Coordinate reservations with drivers, guides and the operations team.

7. Maintain accurate booking records and daily reservation schedules.

8. Follow up with customers regarding pending inquiries and bookings.

9. Handle customer questions and assist with basic complaints or booking changes.

10. Promote suitable tour upgrades and additional activities when appropriate.

11. Coordinate with the operations team to ensure smooth customer pickup and tour arrangements.

12. Assist with online booking platforms and reservation systems.

13. Prepare daily booking and reservation reports.

Desired Candidate Profile

1. Friendly and professional with customers.

2. Fast at responding to inquiries.

3. Confident in converting inquiries into bookings.

4. Organized and responsible.

5. Comfortable working in a busy tourism environment.

6. Able to work independently as well as with the operations team.