Primary Point of Contact: Serve as the first line of contact for client inquiries via phone, email, WhatsApp, and walk-ins.
Job Intake & Specification Gathering: Receive artwork files, job requirements, dimension specs, material preferences (paper stock, acrylic, vinyl, board type), and finishing details from clients.
Client Problem Solving: Actively listen to client concerns, troubleshoot complaints (e.g., color discrepancies, turnaround delays, damage), and resolve issues swiftly to maintain strong business relationships.
Proof & Sample Approvals: Coordinate sample production, deliver proofs to clients for review, collect formal sign-offs, and relay feedback directly to the design and prepress team.
Desired Candidate Profile
Must speak English very well.
Candidate must be enthusiastic and well spoken.
Must be very quick in decision making.