Job description

MAIN OBJECTIVE OF ROLE
To ensure safety and security of daily cargo and mail operations in a shift pattern, performing multi-skilled tasks to provide reliable and cost-effective cargo and mail services to customers while overseeing services provided by external service providers throughout the network.
KEY RESPONSIBILITIES

• Assists in deploying operations staff on a shift basis, to process cargo, courier and mail throughout the flydubai Cargo network
• Ensures operational efficiencies in line with allocated capacity and maximizes revenue generation objectives.
• Identifies process improvements in export and import areas, in close coordination with key stakeholders.
• Drives operational excellence with contracted vendors by managing key performance indicators and service levels.
• Performs regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and addresses any problem areas identified.
• Participates in audits, assessments and any projects and takes the required follow up actions.
• Conforms to safety & security standards and maintains schedule integrity, to provide the highest level of service quality standards on a 24/7 shift basis.
• Ensures the operational performance of various special handling products such as dangerous goods, live animals and valuables.
• Supports the implementation of the local/regional operations business plan.
• Attends load ability requests for outsized packages and support the Senior Officers in decision making.
• Intercepts and takes decisions on queries and clarifications sought by load controllers, operating crew or any other stake holders to achieve operational efficiencies.
• Prepares cargo load plans and communicates with Ground Handling Agents for transportation.

• Bachelor's Degree (3+ years)
• Fluent in English
• 3 years minimum relevant work experience
• Years with qualifications: 3 - 5 years
• Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D) Live Animal Regulations Perishable Cargo Regulations Safety Management Systems Aviation Security
• Valid UAE Driving License

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)
• Inspiring & Developing Others