Job description

Role : Business Performance & Reporting Officer (Outsource)
Location : Abu Dhabi
Role Purpose:
 

To lead business performance and management reporting across Customer Segments and ADIB@Work, while supporting Liabilities and Takaful priorities.
The role provides clear performance visibility, coordinated reporting, portfolio monitoring and decision support to the Head of Customer Segmentation and relevant Retail Banking stakeholders.
The role also supports business initiatives, system enhancements, governance requirements and continuous improvement across the assigned areas.

KEY METRICS:

Accuracy and timeliness of management reporting and executive scorecards.

Visibility of portfolio performance, acquisition, balances, payroll activity, product penetration and campaign outcomes.

Consistency of reporting definitions, reconciliation standards and documented controls.

Delivery of reporting automation, system enhancements and management packs within agreed timelines.

Key Accountabilities of the role
 

• Business Performance & Management Reporting:
  

Design, develop, maintain and enhance automated management reporting solutions, executive scorecards and performance monitoring interfaces.

Provide regular and ad-hoc reporting across Customer Segments, ADIB@Work, Liabilities and Takaful.

Monitor portfolio performance, customer acquisition, balances, payroll activity, product penetration and campaign outcomes.

Present observations, emerging trends, opportunities and areas requiring management attention.

Maintain consistent definitions, reporting logic and reconciliation standards.

• Portfolio & Business Support:

Support business planning, portfolio reviews, target tracking and performance discussions.

Translate business requirements into structured reporting solutions and automated workflows.

Coordinate inputs to provide a consolidated view of business performance.

Support Takaful and Liabilities initiatives and prepare management packs for leadership reviews and committees.

• Systems, Change & Project Support

Act as business liaison for reporting platforms, system enhancements and automation initiatives.

Support requirements gathering, solution review, UAT, business validation, defect resolution and implementation.

Coordinate with Technology, Digital Banking, Operations, Risk, Compliance and external providers, where applicable.

Recommend workflow, system and reporting process improvements and provide post-implementation support.

• Governance, Controls & Quality

Ensure reports are accurate, timely, complete and supported by reconciliation and control checks.

Maintain documentation for report definitions, business rules, ownership, refresh schedules and approvals.

Support audit, regulatory and governance requests and escalate reporting gaps or material issues.

Promote disciplined handling of confidential business and customer information.

• Stakeholder Management

Work closely with the Head of Customer Segmentation and relevant business leaders.

Build effective cross-functional relationships and ensure agreed reporting priorities are delivered.

Communicate performance clearly and manage competing requests through transparent prioritization and progress updates.

Specialist Skills / Technical Knowledge Required for this role:
 

Retail Banking Knowledge: Good understanding of Retail Banking products, customer segments, liabilities and Takaful business activities.

Reporting & Analytics: Experience in management reporting systems, automated solutions, performance monitoring interfaces and executive scorecards.

Tools & Automation: Advanced proficiency in Microsoft Excel, Power BI, reporting platforms and workflow automation tools.

Management Insight: Ability to convert complex business information into clear commentary and actionable recommendations.

Systems & Process Enhancement: Ability to assess reporting platforms, define functional requirements and recommend workflow, system and process enhancements.

Change & Governance: Understanding of change management, incident management, release management and system governance processes.

Stakeholder Management: Strong communication, organization, presentation and stakeholder management skills.

Previous Experience (if any)