Job description

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity  

Electric Buggy Operator is responsible for delivering safe, efficient, and high-quality passenger transportation services while acting as a visible ambassador of hospitality. The operator must demonstrate exceptional care, professionalism, and cultural awareness, ensuring every passenger interaction is respectful and welcoming. 

This individual will report to an identified Operations Service Team Leader, with an on-duty reporting line to Serco’s on-duty zonal Operations Service Team Leader. 

Key Accountabilities

• Safely transport guests across the property in full compliance with all safety procedures and service standards.
• Adhere strictly to designated routes, speed limits, and operational guidelines
• Conduct pre-operation checks to ensure buggy readiness and safety. 
• Ensure careful and defensive driving at all times, prioritizing passenger safety and comfort
• Provide a warm, welcoming, and respectful experience, reflecting high standard of hospitality.
• Engage passengers with a positive attitude, smile, and proactive assistance
• Support all passenger categories such as Elderly, PRM, Children, etc. 
• Demonstrate patience, empathy, and adaptability when assisting guests with diverse needs
• Maintain high visibility and approachability within assigned areas
• Identify passengers in need of assistance proactively rather than waiting for requests
• Comply with all operational procedures, safety regulations, and service standards
• Maintain discipline and adherence to operational instructions at all times
• Reporting faults to the Operations Service Team Leader advised
• Report any unattended or suspicious items in accordance with company procedures and keep the supervisor informed
• To work within shift rota to cover 7 day/week 24 hours/day including statutory holiday periods
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions
•  Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Minimum 2 years in customer service, hospitality, or aviation
• Experience working in high-volume hospitality, leisure, retail, or customer service environments is preferred
• Proven track record in delivering exceptional service
• Proven ability to meet KPIs related to service quality and customer satisfaction 

Skills

Specific Requirements 

• Minimum high school diploma (Bachelor’s degree preferred)
• Hospitality or customer service certification is an advantage
• Fluency in English is mandatory; Arabic or additional languages highly preferred
• Driving license from UAE or home country

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.