Job description

Overview Of The Role:

• The Sales Support role is pivotal in creating an optimal shopping environment that enhances customer experience and drives sales. The position demands practical judgment in maintaining store standards, operating POS systems, and exhibiting proficiency in product knowledge to assist customers effectively. Success in this role is marked by meeting sales targets through strategic selling, maintaining accurate pricing, and ensuring impeccable store presentation and readiness.
• The role operates within a retail sales function where collaboration with internal teams is key, albeit mainly centered on individual responsibilities. The primary focus is on concrete tasks with short timespans for decision-making, requiring adherence to defined procedures while being vigilant of minor process changes for improvement.

What You Will Do:

Customer Service

• Provide high-level customer service at all times, assisting and advising customers professionally.
• Understand and effectively communicate product categories and benefits to customers.
• Ensure all customer inquiries are handled swiftly and to satisfaction.

Sales Operations

• Operate the point of sales system accurately as needed.
• Follow cash operation procedures, maintaining transaction accuracy.
• Engage customers to drive sales and meet targets through effective selling techniques.

Product and Store Management

• Learn and actively promote product knowledge to advise on the right products to meet customer needs.
• Assist with receiving deliveries and display goods per approved procedures.
• Ensure store merchandise is priced and ticketed correctly to prevent loss and enhance customer experience.
• Maintain a clean and shoppable store appearance by applying merchandising principles and initiating cleaning programs.
• Participate in efforts like stock take, new store openings, and seasonal launches to support store operations.

Skills

Required Skills To Be Successful:

• Excellent interpersonal and communication skills.
• Proven ability to operate POS systems effectively and accurately.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team to achieve sales objectives.

What Qualifies You For The Role:

• Completion of secondary school education.
• Minimum of 2 years experience in a retail environment.
• Familiarity with store operations, POS systems, and merchandising.
• Ability to learn and communicate product knowledge effectively.