JOB SUMMARY

The PRO make sure that all visa requirements for employees are met and processed. Ensure the best possible communication with all relevant, local authorities required to process permits, visas and other necessary legal documents.

Responsible for the complete administration of all employee documents, visas, permits, licenses and their processing through authorities, as per standard required by the hotel according to the law of the UAE.

The Training Coordinator is responsible for administrative support to Learning and Development (L&D) efforts of the Al Maha Desert Resort and Spa, The Luxury Collection.

Helps drive company values and philosophy and ensures all L&D activities are operating in the hotel and aligned with Company vision and standards. Ensures compliance with applicable regulations and Standard Operating Procedures.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
• Number of Direct Reports - 0
• Titles of Direct Reports N/A

CANDIDATE PROFILE

Experience:

• Previous Government Relations and Administrative Experience within the United Arab Emirates Government
• Hospitality/hotel experience desirable

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Fluency in written and spoken English
• Innovative
• Pro-active and reliable
• Time Management
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential.
• Highly organized and efficient approach required
• Ability to manage varying needs and prioritizing to ensure best business results
• Multi-tasking skills
• Computer skills (MS Office, social media tools)

Education or Certification

• High school diploma or GED; 2 years experience in the human resources or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Essential Functions

• Process the company Trade License renewal. (Visit Dubai Economy, Civil Defense, Municipality, SIRA and DTCM)
• Visit Emirates Head Quarter for Hotel Liquor License Renewal
• Apply new employment visas in GDRFA System
• Visit Immigration Office for visa related problems
• Apply Visa Cancellation in GDRFA System
• Maintain filing system & database
• Monitors visa expiry of existing associates
• Ensure timely renewal of all residence visa, OHC and Emirates ID
• Apply Residence Visas in the GDRFA System. (New and Visa Renewal)
• Deposit Passports at ZAJEL for visa Stamp.
• Apply Occupational Health Card Medical for food handler staff.
• Taking staff for Visa Medical and OHC Medical to the medical center
• Submits monthly visa expenses to Finance at month end
• Accompany all associate leavers to the airport to ensure visa cancellations & safe departures

Other Functions

• Pick-up new associate from the Airport
• Drop-off and Pick-up associates in the city whoever is on training in the city
• Takes associate to a hospital during emergency cases
• Collecting official and associates posts from Empost
• Collects hotel supplies from the suppliers, who cannot come or deliver to Al Maha

Admin and Human Resources Tasks

• Places order of Office Supplies in ACE System.
• Releases Office Supplies to the departments on a specific timing
• Maintains the stationary store
• Submits the office supplies requisition charges of every department to Finance at month end.
• Apply for medical insurance of new associates and requests for deletion of resigned associates
• Assists with the organization of any associate events.
• Prepares leaving documents of associates i.e. acceptance letter, exit clearance, exit interview questionnaire, and service certificate
• Prepares Al Maha ID cards after issuance of residence visa
• Book tickets of new joining associates
• Raise a PR for the ticket purchased on ACE and update the LPO database for ticket record.