- Handle customer-only inquiries from the time of the escalation to its closing.
- Resolve customer complaints & problems aiming for customer satisfaction.
- Optimize customer contact opportunities.
- Change, cancel and refund flights, hotels, and packages according to its rules and regulations. • Complete necessary project operation documentation.
- Alert the Team Leader on issues or concerns that require escalation.
- Maintain confidentiality of A.C.C.’s clients & customer data.
- Adhere to A.C.C. policies & procedures.
- Carry responsibility for completing sales transactions when it comes to flights. • Participate in individual & team training/meetings to bring knowledge up-to-date. • Adhere to work and accommodate business requests (including flexible locations & working hours).
GDS experience is a must (Amadeus / Galileo).Tourism background.CS experience is preferred.Good command of English language.Grads only are welcome to apply.Interpersonal skillsCommunication skillsCustomer service orientatedActive listening skillsProblem-solving skillsNegotiation skills