- Provides 1st line support for end users
- Administrates and maintains the IT hardware and software
- Does the maintenance plans as per the agreed schedules.
- Resolves systems errors and problems as they occur applying the appropriate fixes to these problems
- Uses, updates and adds issues logs to the IT knowledgebase
- Handles IT tickets life cycle via the service desk system
- Delivers logs, issues analysis, systems reports & KPIs on time
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus