Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to PwC’s strategic technology needs using your knowledge of technical domains of application.
Essential Responsibilities
In this role, the successful candidate will:
- Champion a team of TechLounge Customer Experts providing a customer centric service to all PwC employees
- Create an innovative Technology focussed environment where customer satisfaction is primary
- Deliver a daily service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications
- Maintain/resolve all open incidents/tasks within ticket queue in a timely manner
- Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions
- Ensure all business policies and standards around security and compliance are being met by the Tech Lounge service
- Analyse Tech Lounge performance data and adapt service to better meet business requirements
- Be a resource and guidance for customers with regard to technology use, PwC working policies and procedures
- Establish strong, open working relationships with customers at all levels
- Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
- Effectively communicate and share technical information to audiences at all levels of the organization
- Drive a culture of change and innovation
Requirements
- Experience leading a team within a working retail/service environment
- Excellent customer service skills
- High levels of energy and self-motivation
- Enthusiastic around technology and innovation
- Effective problem identification and solutions skills
- Ability to lead from the front and drive a culture of change
- Strong team player and collaborator
- Fluent in written and spoken English
Desired Characteristics
- Experience in delivering a technical support service
- Technical expertise [Windows, Apple Mac, Mobile]
- Experience working in a global organisation
- Proven analytical skills
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date