POSITION SUMMARY

Reporting directly to the Head Coach, the Front Desk/Sales Associate is responsible for warmly welcoming and engaging Gritncode Members and potential clients. This role involves managing front desk operations, assisting with Package’ sales and membership inquiries, and ensuring a positive experience for all members. The Front Desk/Sales Associate must be knowledgeable about Gritncode services, classes, and programs to provide detailed information and support. This position emphasizes member satisfaction, excellent customer service, and a proactive approach to sales. Note: This job description highlights key responsibilities but is not exhaustive.

KEY RESPONSIBILITIES

OPERATIONAL EXCELLENCE

• Warmly welcome and engage with Gritncode Members and potential clients, ensuring a positive first impression.
• Manage front desk operations efficiently, including booking classes, handling member inquiries, and overseeing classes/Personal training schedules.
• Provide detailed information about Gritncode services, classes, and programs to members and potential clients.
• Assist in creating in-house promotions and activities to boost sales and member engagement.
• Maintain a professional attitude and handle difficult situations diplomatically.
• Adhere to compensation guidelines for handling customer complaints, involving the appropriate managerial level when necessary.
• Comply with Sport & Fitness and Gritncode Experience Procedures.

SALES AND MEMBERSHIP

• Engage with potential clients to discuss membership options and services.
• Conduct tours of the facility, highlighting the benefits of Gritncode membership.
• Assist in signing up new members and managing membership renewals.
• Monitor and follow up on leads to convert them into new memberships.
• Increase awareness of the Gritncode App and encourage potential clients to enroll.
• Consistently achieve sales targets and contribute to the growth of the customer base.

CUSTOMER SERVICE

• Ensure maximum member satisfaction through a personalized approach and recognition.
• Monitor customer satisfaction through surveys, feedback, and direct interaction.
• Develop and maintain strong relationships with members, providing exceptional service.
• Clearly describe classes, programs, machines, and facilities to recommend appropriate follow-up plans.
• Perform effective customer service tasks to retain and grow the customer base.

ADMINISTRATION

• Facilitate administrative tasks related to front desk operations, such as managing schedules, updating member information, and handling payments.
• Assist with audits conducted by the Head Coach/General Manager.
• Maintain accurate records of member interactions, sales, and inquiries.
• Ensure the front desk area is clean, organized, and welcoming.

SUSTAINED LEARNING & DEVELOPMENT

• Attend regular staff meetings to stay updated on all aspects of Gym & Fitness operations.
• Participate in Gritncode training sessions to enhance product, service, and program knowledge.
• Seek self-development opportunities to upgrade knowledge and skills, actively participating in internal and external initiatives.
• Suggest enhancements to existing Experience Procedures for further growth and efficiency.

SAFETY

• Comply with all Health & Safety regulations at all times.
• Uphold sterilization and hygiene standards as directed by law and Gritncode Experience Procedures.
• Perform routine checks on cleanliness, hygiene, and functionality of the front desk area.
• Report hazards and take required actions promptly.
• Maintain high personal hygiene standards and support the team in complying with Grooming Experience Procedures.
• Communicate equipment and technical service needs internally.

Skills

POSITION REQUIREMENTS 

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 EDUCATION & EXPERIENCE

• Minimum of one to three years of experience in a front desk or sales role with demonstrable results and exceptional communication skills.
• Required Skills: Customer Service, Sales, Organizational, Relational & Emotional, and IT skills.
• Essential Qualifications: Diploma in sales, customer service, or a related field. Certification in CPR/First Aid is a plus.
• Knowledge of current wellness and fitness trends.
• Commitment to enhancing health, safety, and productivity in a smoke-free workplace.
• Passion for wellness, fitness, and continuous learning.
• Experience as a key point of contact for esteemed customers.
• Ability to guide, support, and collaborate with cross-functional teams and members to ensure success.

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