Key responsibilities:

1. Process documentation and standardization

• Model and document current business processes to ensure consistency and clarity across the organization.
• Standardize business processes to create uniform procedures that can be applied across the organization.

1. Process analysis

• Conduct thorough analysis of existing business processes to identify areas for improvement.
• Regularly review processes to ensure they are aligned with business goals and support overall efficiency.

1. Process optimization

• Identify inefficiencies within current processes and propose enhancements that align with the company's broader business objectives.
• Collaborate with various departments to implement process improvements that drive both efficiency and effectiveness.
• Support and drive process automation initiatives to reduce manual workloads and increase operational efficiency.

1. Training of employees

• Develop and deliver training sessions, materials, and presentations to equip business process stakeholders with the necessary knowledge and skills.
• Ensure that employees are fully informed about new or updated processes and are capable of implementing them effectively.
• Continuously assess the training needs of employees and update training programs as needed.

1. Collaboration in IT development

·       Draft technical tasks for development and participate in the testing of the own in-house IT platform to ensure alignment with business process requirements.

Skills

Required qualifications:

Education

·       A bachelor’s or master’s degree (or equivalent) in Business Administration, Quality Management or a related field is mandatory.

Experience

• Proven experience in documenting, standardizing, and optimizing business processes.
• Experience in creating and maintaining process documentation and developing training materials.

Skills

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas.
• Ability to work independently and as a part of a team.
• Ability to collaborate with various employees across departments.

Language

·       Proficiency in English at an Advanced (С1) level or higher.