Ticket Reservation Agent

UAE

Responsibilities:

  1. Reservation Management:
  • Process and manage reservations for flights, hotels, and other travel-related services.
  • Provide accurate and up-to-date information on available options, including pricing, schedules, and accommodations.
  • Assist customers in selecting the most suitable travel options based on their preferences and budget.
  1. Ticket Issuance:
  • Issue tickets and confirmations promptly and accurately.
  • Ensure compliance with all relevant regulations and policies during the ticketing process.
  • Handle modifications, cancellations, and refunds in accordance with company policies and industry standards.
  1. Customer Service:
  • Interact with customers in a professional and friendly manner, addressing inquiries and resolving issues effectively.
  • Provide assistance with booking changes, special requests, and other customer concerns.
  • Collaborate with other departments to ensure a coordinated and positive customer experience.
  1. Documentation and Record Keeping:
  • Maintain accurate and organized records of reservations, ticketing transactions, and customer interactions.
  • Ensure compliance with all relevant documentation requirements and company procedures.
  1. Stay Informed:
  • Stay updated on industry trends, travel regulations, and company policies to provide accurate and timely information to customers.
  • Participate in training programs and continuous learning opportunities to enhance knowledge and skills


Skills

  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficient in relevant computer applications and reservation systems.
  • Ability to work in a fast-paced environment and handle stressful situations calmly.
  1. Customer Focus:
  • Customer-centric mindset with a commitment to delivering outstanding service.
  • Problem-solving skills and the ability to handle customer concerns effectively.
  1. Team Player:
  • Ability to collaborate with team members and other departments for a cohesive and efficient workflow.


Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt