Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Job Summary
The Security Officer is responsible for ensuring the safety and security of guests, employees, and hotel property. This position requires vigilance, professionalism, and excellent customer service skills to maintain a secure and welcoming environment.
Key Responsibilities
- Security Operations
- Patrol all areas of the hotel, including guest floors, public areas, back-of-house areas, and perimeter.
- Monitor security systems such as CCTV, alarms, and access control systems.
- Respond promptly to emergencies, alarms, and disturbances.
- Conduct regular security checks and inspections to identify and mitigate potential risks.
- Guest and Staff Safety
- Ensure the safety and security of guests and employees at all times.
- Provide assistance and support to guests and employees in emergency situations.
- Investigate incidents and accidents, and prepare detailed reports.
- Access Control
- Control access to hotel premises, ensuring only authorized personnel and guests enter.
- Monitor and manage the issuance of keys, access cards, and other security-related equipment.
- Customer Service
- Provide excellent customer service to guests, addressing any security concerns or inquiries.
- Assist with directions, general information, and guest requests as needed.
- Compliance and Reporting
- Ensure compliance with hotel policies, procedures, and regulations.
- Maintain accurate records and logs of all security activities, incidents, and investigations.
- Report any security breaches or suspicious activities to the Security Manager.
- Training and Development
- Participate in training programs and drills to stay updated on security protocols and emergency response procedures.
- Assist in the training of new security staff as required.
Qualifications
Education: High school diploma or equivalent; additional security training or certifications preferred
Experience: Previous experience in security is an added advantage
Additional Information
Strong interpersonal and problem solving abilities