Job Description

Customer support

• Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and assisting with their needs. He/ She should be able to handle a variety of customer interactions, such as phone calls, emails, chat messages, or in-person interactions.

Problem Solving

• Identifying and solving customer problems or concerns. This may involve troubleshooting technical issues, managing complaints, or finding solutions to meet customer needs.

Product Knowledge

• CHR should have a deep understanding of the company's products or services. They should be able to provide accurate and detailed information to customers, helping them make informed decisions.

Sales and Upselling

• CHR is responsible for identifying opportunities to upsell or cross-sell products or services to customers and acquire new customer through both inbound & outbound calls

Record Keeping & Reporting

• Keeping accurate records of customer interactions is essential for future reference and analysis.
• Generate regular reports on performance metrics and KPIs.

Compliance and Quality Assurance:

• CHR needs to be familiar with company policies and procedures and ensure that they are followed when assisting customers. This includes handling sensitive customer information with care and following security