Customer Success Manager Job Type: Full-Time Work Mode: Remote Region: EMEAFunction: Customer Success / Account Management About the Hiring Company We are a recruitment agency partnering with fast-growing companies across the EMEA region. On behalf of one of our clients, we are seeking a proactive and customer-focused Customer Success Manager to build strong client relationships, drive retention, and ensure long-term customer satisfaction. About the Role The Customer Success Manager will act as a trusted advisor to customers, ensuring they achieve maximum value from the company’s products or services. This role requires strong communication skills, a problem-solving mindset, and the ability to manage multiple accounts in a remote, fast-paced environment. Key Responsibilities Serve as the primary point of contact for assigned customers across the EMEA region Onboard new clients and guide them through successful adoption Build long-term relationships to drive customer satisfaction and retention Monitor customer health, usage, and engagement metrics Proactively identify risks, challenges, and growth opportunities Collaborate with sales, product, and support teams to resolve issues Support renewals, upselling, and cross-selling opportunities Prepare regular reports and insights on customer performance and feedback Advocate customer needs internally to improve products and services Qualifications & Requirements Bachelor’s degree in Business, Marketing, Communications, or a related field Proven experience as a Customer Success Manager, Account Manager, or similar role Strong understanding of customer lifecycle management Excellent communication and relationship management skills Experience working with remote teams and international clients Strong problem-solving and organizational abilities Preferred Skills Experience working with Saa S or digital products Familiarity with CRM tools (Salesforce, Hub Spot, or similar) Data-driven mindset with experience analyzing customer metrics Ability to manage multiple accounts across different time zones Experience serving EMEA-based customers What We Offer Competitive compensation package (based on experience and location) Fully remote work environment across EMEAExposure to international clients and markets Career growth and professional development opportunities Collaborative and performance-driven culture