About Persian Horizon Beauty Group Persian Horizon Beauty Group operates five luxury salons in Dubai, serving a premium clientele who expect consistency, personalization, and exceptional service standards. As we continue to grow, we are strengthening our leadership team with a strategic Customer Success Manager who will drive retention, loyalty, and VIP experience excellence across all locations. Role Overview The Customer Success Manager will lead the design, implementation, and optimization of structured VIP customer experience programs. This role requires a data-driven professional with strong CRM expertise, luxury service exposure, and a proven ability to improve retention and lifetime value. You will act as the bridge between customer expectations, frontline operations, and executive strategy. Key Responsibilities• Develop and implement structured VIP experience frameworks across five salons • Design loyalty and referral programs to increase customer lifetime value • Own customer journey mapping and continuous service optimization • Monitor KPIs including retention rate, repeat visit ratio, NPS, and referral growth • Analyze CRM data to drive segmentation and personalization strategies • Manage escalations and ensure high-level resolution standards • Train and coach frontline teams on premium service delivery • Collaborate with marketing and operations to align retention initiatives Required Qualifications• Minimum 5 years of professional experience in Dubai • Minimum 2 years in luxury beauty, hospitality, or premium service sector • Demonstrated success in customer retention and loyalty growth • Advanced CRM system knowledge (segmentation, reporting, automation) • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • English fluency required; Arabic preferred Performance Expectations The successful candidate should be able to:• Improve VIP retention metrics • Increase referral conversion rates • Implement structured loyalty programs • Establish measurable customer satisfaction reporting systems • Elevate service consistency across all five locations What We Offer• Competitive base salary • Performance-based referral bonuses • Access to advanced CRM and customer analytics tools • Leadership exposure within a growing luxury brand • Clear career growth pathway in customer strategy Who Should Apply? This role is ideal for professionals who combine operational discipline with customer-centric strategy. If you have experience in luxury service environments and can demonstrate measurable impact in customer loyalty and retention, we encourage you to apply.