Job Description
Roles & Responsibilities
About Company:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Job Description:
The Enterprise Architect (EA) will play a critical role in shaping and governing the enterprise-wide technology architecture for the Property & Casualty (P&C) Insurance business. This role focuses on Agentic AI adoption, digital solution architecture, API-first strategy, and core systems modernization, ensuring alignment between business strategy and technology execution.
The EA will act as a strategic partner to business leaders, product teams, and delivery organizations—driving a future-ready, AI-enabled, composable insurance architecture that accelerates time-to-market, improves operational efficiency, and supports new business models.
What you will do
1. Enterprise & Domain Architecture (P&C Insurance)
Define and maintain the target enterprise architecture for P&C insurance across underwriting, policy administration, claims, billing, reinsurance, and distribution.
Develop domain-level reference architectures aligned to business capabilities, value streams, and operating models.
Ensure architectural consistency across lines of business while enabling controlled flexibility and innovation.
Translate business strategy into clear architectural roadmaps and investment-guiding principles.
2. Agentic AI & Intelligent Automation
Define the enterprise architecture for Agentic AI, including autonomous agents, orchestration layers, decision engines, and human-in-the-loop models.
Partner with data, AI, and business teams to embed AI agents into core insurance processes (e.g., FNOL, claims handling, underwriting triage, fraud detection, agent assist).
Establish guardrails for AI governance, ethics, security, explainability, and regulatory compliance.
Drive reuse of AI capabilities via platforms, services, and APIs rather than point solutions.
3. Digital & Experience Architecture
Architect digital platforms supporting omnichannel experiences for customers, agents, brokers, and partners.
Guide the evolution of portals, mobile apps, workflow tools, and low-code/no-code platforms.
Ensure digital solutions are scalable, API-driven, event-enabled, and aligned with experience and journey design.
4. API & Integration Strategy
Own the API-first and event-driven architecture strategy across the enterprise.
Define standards for REST, event streaming, and async integration patterns.
Enable ecosystem integration with partners, insurtechs, intermediaries, and regulators.
Govern API lifecycle, security, versioning, and developer enablement.
5. Core Systems Modernization
Lead architectural strategy for modernizing core P&C systems (policy, claims, billing), including:
Legacy decomposition and strangler patterns
SaaS / packaged core platforms
Microservices and composable architectures
Ensure coexistence and transition strategies between legacy and modern platforms.
Balance technical modernization with business continuity and regulatory obligations.
6. Architecture Governance & Delivery Enablement
Establish and lead architecture governance, including standards, principles, and design reviews.
Work closely with product owners, engineers, and delivery teams to ensure architecture is executable.
Provide architectural decision support for major initiatives, vendor selections, and investment cases.
Act as a technology thought partner for senior leadership and transformation programs.
Desired Candidate Profile
Required Skills to be successful
Education
Experience
12+ years of experience in enterprise or solution architecture roles.
Strong experience in P&C insurance (carrier-side preferred).
Proven track record in large-scale digital transformation and core modernization.
Hands-on experience with API platforms, integration architecture, and cloud-native designs.
Solid understanding of AI/ML architectures, with practical exposure to intelligent automation or agent-based systems.
Technical Knowledge
Enterprise architecture frameworks (e.g., TOGAF, ArchiMate).
Cloud platforms (Azure, AWS, or GCP).
Microservices, event-driven architectures, and integration middleware.
Core insurance platforms and ecosystem tooling.
Data, AI, and analytics platforms (conceptual and architectural depth).
What equips you for the role
Desired Attributes
Strategic thinker with strong business–technology translation skills.
Comfortable influencing senior stakeholders without direct authority.
Pragmatic, outcome-oriented architect—not ivory-tower.
Strong communication and storytelling skills, especially for executives.
Passion for AI-enabled transformation and future insurance models.