Job Description

Roles & Responsibilities

Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.

• Monitor daily sales performance and implement strategies to maximize revenue.

• Analyze sales reports, KPIs, and market trends to improve store performance.

• Upsell and promote products, loyalty programs, and ongoing promotions.

• Drive profitability by managing expenses and minimizing operational losses.

Store Operations

• Manage the overall day-to-day operations of the store.

• Ensure smooth opening and closing procedures.

• Maintain high standards of store cleanliness, organization, and presentation.

• Ensure compliance with company SOPs, health & safety standards, and UAE regulations.

• Monitor cash handling procedures and ensure accurate daily cash reconciliation.

• Coordinate with warehouse and logistics teams for timely stock replenishment.

Team Management

• Recruit, train, mentor, and supervise store staff.

• Prepare employee schedules and manage attendance.

• Conduct regular performance evaluations and provide coaching.

• Motivate the team to achieve sales and customer service goals.

• Address employee concerns and maintain a positive work environment.

Customer Service

• Deliver an exceptional customer experience.

• Resolve customer complaints professionally and promptly.

• Build strong customer relationships to encourage repeat business.

• Ensure staff maintain excellent product knowledge and service standards.

Inventory Management

• Monitor stock levels and ensure product availability.

• Conduct regular stock counts and inventory audits.

• Minimize stock losses through effective inventory control measures.

• Investigate stock discrepancies and coordinate corrective actions.

• Ensure proper receiving, storage, and merchandising of products.

Visual Merchandising

• Maintain attractive visual merchandising displays in line with brand guidelines.

• Ensure promotional displays are implemented correctly.

• Monitor product placement and pricing accuracy.

Reporting & Administration

• Prepare daily, weekly, and monthly sales and operational reports.

• Monitor KPIs including:

  • Sales achievement

  • Conversion rate

  • Average transaction value (ATV)

  • Units per transaction (UPT)

  • Footfall

  • Staff productivity

• Coordinate with HR, Finance, and Operations on store-related matters.

• Maintain accurate records of inventory, cash, and staff documentation.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Commerce, or a related field (preferred).

• 3–5 years of experience as a Retail Store Manager or Assistant Store Manager.

• Experience in fashion, beauty, cosmetics, lifestyle, FMCG, or luxury retail is an advantage.

• UAE retail experience is preferred.

Skills & Competencies

• Strong leadership and people management skills.

• Proven ability to achieve sales targets.

• Excellent customer service and relationship management skills.

• Strong analytical and problem-solving abilities.

• Inventory and stock management experience.

• Cash handling and reconciliation knowledge.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Experience using retail POS and ERP systems.

Key Performance Indicators (KPIs)

• Achievement of sales targets.

• Store profitability.

• Customer satisfaction and service quality.

• Inventory accuracy and shrinkage control.

• Staff productivity and attendance.

• Visual merchandising compliance.

• Operational compliance and audit scores.

• Employee retention and team performance.

Desired Candidate Profile

Preferred Attributes

• Strong commercial awareness and business acumen.

• Ability to work under pressure in a fast-paced retail environment.

• Flexible to work weekends, public holidays, and shifts.

• Positive attitude, integrity, and a hands-on approach to store management.

• Strong decision-making and organizational skills.