Job Description

Roles & Responsibilities

• Contact prospective customers using company-provided leads

• Follow up with potential customers and convert inquiries into service appointments

• Promote Auto Nation Service's products, services, and ongoing offers

• Build and maintain strong relationships with customers through regular communication

• Achieve monthly lead conversion, sales, and performance targets

• Handle customer inquiries professionally and provide accurate information

• Schedule appointments and coordinate with the service team for smooth customer handovers

• Maintain accurate records of calls, follow-ups, and customer interactions in the CRM system

• Re-engage inactive and existing customers to generate repeat business

• Identify customer needs and recommend suitable automotive services

• Ensure high levels of customer satisfaction throughout the customer journey

• Contribute to business growth by maximizing lead conversion opportunities

• Work closely with the sales and service teams to achieve company objectives

• Maintain professionalism, positive communication, and excellent customer service standards at all times

• Meet daily, weekly, and monthly calling and conversion targets consistently

Desired Candidate Profile

• Fluent in Arabic and English (Mandatory)

• Minimum 1 year of experience in Telecalling, Telesales, or Customer Service

• Strong communication and customer engagement skills

• Target-oriented with the ability to convert leads into customers

• Automotive industry experience is an added advantage