Job description

THIS IS WHAT FUTURE FOCUS FEELS LIKE

STRATEGY AND DEVELOPMENT

Officer - Design 

The strategy group maps out where we’re going, what that means, and what it looks like. Our research team analyses the industry so that we’re never playing catch-up. Design translates strategies into award winning products and experiences. In program management, it’s more about the delivery of our strategies into realized benefits. And our corporate planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.

What you’ll deliver

• You'll support in leading the development of customer experience and service design innovation across DXB and Dubai World Central (DWC), aligning with Dubai Airports’ future vision and positioning the organization as a global leader in airport customer experience.

• You’ll embed a customer‑centric design culture that puts the customer at the heart of the design process, balancing both functional efficiency and emotional engagement across all touchpoints.

• You’ll translate complex operational, infrastructure, and customer challenges into elegant, intuitive, and differentiated experience solutions that delight customers across the airport ecosystem.

•You’ll work collaboratively with Operational Design, Research, and Customer Service Delivery teams, leveraging data‑driven insights to inform experience concepts and design decisions.

•You’ll ensure customer experience solutions are effectively integrated and delivered within infrastructure plans and major capital project proposals, from concept through execution.

•You’ll deliver solutions that are economically viable, support commercial returns, and elevate the customer experience beyond basic expectations while meeting operational and infrastructure requirements.

What you bring

•You should be educated to a bachelor’s degree level in a field relevant to Design/Engineering/Related with at least 3-5 years of relevant experience. 

•You’ll have knowledge of MS Project, MS Office, AutoCAD, Electrical Design Software

•You’ll have previous experience in developing qualitative & quantitative research design process to articulate and defend design decisions using customer research as an input and a guide. 

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.