• Provide advanced troubleshooting for complex hardware, software, and network issues impacting end-user productivity, acting as a final escalation point.
• Design, implement, and manage desktop imaging, deployment, and patching solutions to ensure a standardized and secure computing environment.
• Develop and maintain comprehensive documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides for the IT support team.
• Proactively monitor end-user systems for performance bottlenecks, security vulnerabilities, and potential failures, implementing preventative measures.

Desired Candidate Profile

• Experience Minimum 5 years preferred; however, relevant knowledge and communication skills are more important than total years of experience. Technical Skills Meeting room support, hardware/software support, network support, Bloomberg exposure, PowerShell scripting. Preferred Exposure AI or smart intelligence experience. Provide L1 technical support for desktops, laptops, printers, peripherals, and mobility devices. Install, configure, and troubleshoot Windows operating systems, corporate applications, and productivity tools. Assist users with email, VPN, remote access, authentication (MFA), and profile issues. Perform on‑site support for workstation setup, port checks, network connectivity, and device allocation. Manage and resolve incidents assigned through ServiceNow (EUC, Desktop Support Services, Application Support tasks). Handle requests such as laptop configuration, software installation (JDK, Eclipse, Java, Bloomberg, Citrix, AVD, etc.), and device replacement. Update tickets with accurate notes, follow SOPs, and ensure timely closure within SLA.