Position Summary The Operations Manager is responsible for planning, directing, and controlling the day-to-day operations of the Company's self-owned property portfolio, ensuring that all residential, commercial, retail, and mixed-use properties are operated efficiently, safely, and in compliance with UAE regulations.
Key Responsibilities Property Operations Oversee the daily operations of all company-owned properties. Ensure all properties are maintained to the highest operational, safety, and aesthetic standards. Develop, implement, and continuously improve Standard Operating Procedures (SOPs). Conduct routine property inspections and operational audits. Monitor property performance and recommend initiatives to improve operational efficiency and asset value. Ensure common areas, amenities, parking facilities, and building services remain fully operational.
Tenant Relations Ensure excellent customer service and tenant satisfaction. Oversee tenant onboarding, move-in and move-out processes. Resolve tenant complaints and operational issues within agreed service levels. Monitor lease compliance and coordinate with Leasing ,Finance and Maintenance departments. Ensure timely completion of service requests.
Regulatory Compliance Ensure full compliance with all applicable UAE legislation and local authority regulations including:Dubai Municipality / relevant Municipality regulations Dubai Civil Defence / relevant Civil Defence requirements UAE Fire & Life Safety Code of Practice Environmental, Health & Safety (EHS) regulations Building permits, inspections, and statutory certifications Waste management and environmental regulations Maintain all operational records, licences, permits and compliance documentation.
Asset Performance Support long-term asset preservation strategies. Identify opportunities for operational improvements. Recommend enhancement projects to improve property value and tenant experience.
Qualifications Bachelor's Degree in Property Management, Engineering, Facilities Management, Business Administration or related discipline. Professional qualification in Property or Facilities Management is desirable. Membership of RICS, IFMA, BIFM (IWFM) or similar professional body is an advantage.
Experience Minimum 8 years' experience in property or facilities management. Experience managing residential, commercial, and mixed-use developments. UAE property management experience is essential. Experience managing self-owned real estate portfolios is highly preferred.

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