Manage the front office and ensure a professional reception experience for visitors and customers.
Receive and direct incoming phone calls, emails, and walk-in inquiries.
Prepare, send, and follow up on customer quotations in coordination with the sales team.
Create and process sales orders, quotations, and customer master data in SAP.
Coordinate with the warehouse, sales, and accounts teams for order processing and delivery updates.
Maintain accurate records of customer inquiries, quotations, and correspondence.
Handle office administration, filing, document management, and data entry.
Schedule meetings, maintain appointment calendars, and arrange conference rooms.
Receive and distribute courier packages, documents, and office mail.
Monitor office stationery and pantry supplies and coordinate procurement when required.
Assist in preparing reports, spreadsheets, and presentations using MS Office.
Maintain confidentiality of company information and customer data.
Provide excellent customer service by responding to inquiries promptly and professionally.
Support management with day-to-day administrative and coordination activities.
Ensure the reception and office areas are well-organized and presentable at all times.
Perform other administrative and office support duties as assigned by management.
Desired Candidate Profile
Female candidate with 1–3 years of experience in Front Office, Administration, Reception, or Sales Coordination.
Bachelor's degree or Diploma in Business Administration, Commerce, or a related field.
Good working knowledge of SAP ERP (Sales Order Processing, Quotations, Customer Master, or related modules).
Proficient in MS Office, especially Excel, Word, Outlook, and PowerPoint.
Excellent verbal and written communication skills in English, Hindi, and Malayalam.
Pleasant personality with a professional appearance and positive attitude.
Strong customer service and interpersonal skills.
Experience in preparing customer quotations and coordinating with the sales team.
Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
Good organizational, documentation, and record-keeping skills.
Strong attention to detail and problem-solving abilities.
Ability to coordinate effectively with customers, suppliers, warehouse, and internal departments.
Self-motivated, responsible, and capable of working independently as well as in a team.
UAE experience will be an added advantage.
Candidates available for immediate joining will be preferred.