Senior Account Director???? Location: United Arab Emirates (UAE) ???? Work Arrangement: Hybrid / Remote (where applicable) ???? Employment Type: Full-time ???? Experience Level: Senior / Leadership About the Role We are looking for an experienced, commercially driven, and strategic Senior Account Director to lead key client relationships, drive account growth, and oversee high-value business accounts in the UAE. The successful candidate will be responsible for developing strategic client relationships, leading account plans, identifying commercial opportunities, and coordinating cross-functional teams to deliver strong client outcomes and sustainable revenue growth. Key Responsibilities Lead and manage a portfolio of strategic and high-value client accounts. Build and maintain trusted relationships with senior client stakeholders and decision-makers. Act as a senior point of contact for key customers and strategic accounts. Develop and execute comprehensive account strategies and growth plans. Understand client business objectives, challenges, priorities, and market requirements. Identify opportunities for revenue growth, upselling, cross-selling, and account expansion. Own account revenue, profitability, pipeline, and commercial performance. Develop accurate account forecasts and maintain reliable CRM information. Lead strategic account reviews, business reviews, and executive client meetings. Prepare and present account plans, proposals, commercial presentations, and business cases. Lead contract negotiations, renewals, pricing discussions, and commercial agreements where required. Manage complex client requirements and high-level escalations. Coordinate Sales, Operations, Finance, Product, Marketing, Customer Success, and other internal teams. Ensure delivery teams understand customer expectations and commercial commitments. Monitor account health, customer satisfaction, retention, and service performance. Develop and implement customer-retention and account-development strategies. Identify emerging customer needs and translate them into new business opportunities. Monitor UAE, GCC, industry, and competitor developments relevant to strategic accounts. Support major tenders, proposals, partnerships, and business-development initiatives. Build strong executive-level relationships with key customers and strategic partners. Review commercial performance and recommend actions to improve account profitability. Work closely with Finance on billing, revenue, profitability, and commercial matters. Provide regular account-performance updates and strategic recommendations to senior management. Mentor and support Account Managers and Account Executives. Contribute to sales strategy, market development, and broader commercial planning. Maintain accurate and confidential customer and commercial information. Perform other strategic account-management responsibilities assigned by management. What We're Looking For Strong strategic account-management and commercial leadership experience. Excellent relationship-building and executive stakeholder-management skills. Strong understanding of B2B sales, account growth, and customer-retention strategies. Proven ability to manage complex and high-value customer relationships. Excellent negotiation, presentation, and communication skills. Strong commercial and financial awareness. Ability to identify and convert account-growth opportunities. Strong analytical and business-planning abilities. Excellent problem-solving and decision-making skills. Ability to influence and coordinate cross-functional teams. Strong CRM, forecasting, reporting, and presentation skills. Ability to manage multiple strategic accounts and priorities. Proactive, accountable, and results-oriented working style. Strong written and verbal English communication skills. Arabic language skills are an advantage. UAE / GCC market experience is highly desirable. Qualifications & Experience Bachelor's degree or equivalent qualification in Business Administration, Marketing, Sales, Commerce, Management, Communications, or a related field. Typically 7+ years of experience in Account Management, Key Account Management, Sales, Client Services, Customer Success, or a related commercial function. Previous experience managing strategic, enterprise, or high-value accounts is strongly preferred. Proven track record of revenue growth, client retention, upselling, cross-selling, or account expansion. Experience working with senior executives and key decision-makers is highly desirable. Strong experience in commercial negotiations, contract renewals, and account planning. Experience managing complex B2B sales cycles is an advantage. UAE / GCC client and market experience is highly desirable. Experience with CRM platforms such as Salesforce, Hub Spot, Microsoft Dynamics, or similar is preferred. Experience mentoring or leading Account Managers is beneficial. Experience managing regional or multinational clients is an advantage. What We Offer Senior Account Director opportunity in the UAEHybrid / Remote working arrangement where applicable Competitive senior-level compensation package Opportunity to manage strategic and high-value client accounts Direct exposure to senior customers and commercial decision-makers Supportive and professional working environment Training and professional development opportunities Opportunity to lead account-growth and business-development initiatives Exposure to UAE and GCC markets Cross-functional exposure across Sales, Finance, Operations, Product, and Customer Success Career development opportunities within Account Management, Sales, and Commercial Leadership How to Apply Interested candidates are invited to submit their CV, including their strategic account-management experience, client portfolio, revenue responsibility, account-growth achievements, customer-retention results, commercial negotiations, CRM experience, leadership experience, UAE / GCC market exposure, and measurable business results. Candidates are encouraged to highlight experience in enterprise account management, strategic client relationships, revenue growth, account expansion, contract negotiations, customer retention, business development, and executive stakeholder management. We welcome applications from Senior Account Directors, Account Directors, Strategic Account Directors, Enterprise Account Directors, Key Account Directors, Senior Key Account Managers, and senior commercial professionals with a proven track record of managing and growing strategic customer relationships.