- Implement and support Oracle EBS and Oracle Fusion for an enterprise Middle East client, covering integrations, conversions, reporting, and production support.
- Design and develop RICEFW components (Reports, Interfaces, Conversions, Extensions, Forms, Workflow) for implementation projects.
- Develop Oracle BI Publisher / XML Publisher reports; work hands-on with Oracle Integration Cloud (OIC).
- Support Oracle ERP modules including SCM (Purchasing, Inventory, Order Management) and Finance (Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets).
- Utilize strong technical skills in SQL, PL/SQL, and Oracle database technologies.
- Develop Fusion HCM and ERP reports including BI Publisher data models, RTF and Excel templates, bursting configurations, and OTBI.
- Understand Oracle Fusion application architecture, integrations, and reporting frameworks.
- Support both implementation and production support projects under managed services delivery requirements.
- Lead roles in Managed Services (AMS) engagements covering Oracle EBS and Oracle Fusion.
- Provide steady-state AMS support experience under contracted SLAs; excluding only post-go-live hypercare or warranty support alone.
- Operate in onsite-offshore delivery model, including team leadership.
- Involvement in support transition, handover, and knowledge transfer including runbook and known-error documentation.
- Daily use of ticketing / ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management) with priority-based ticket resolution following SLA targets.
- Ownership of Incident and Problem Management including root-cause analysis of recurring issues.
- Coordinate directly with end users for ticket investigation, testing, and closure.
- Manage Oracle Service Requests (SRs) on My Oracle Support including severity management and escalation.
- Apply good working knowledge of ITIL-aligned support processes.
- Work within Fusion SaaS platform constraints: delivery via BIP data models, OTBI, FBDI/HDL, REST/SOAP APIs, ESS jobs, and OIC.
- Follow EBS conversion discipline including open interface tables and standard APIs, concurrent programs, value sets, DFF/KFF, multi-org (MOAC), and EBS 12.2 online patching / editioned objects awareness.
- Perform OIC operational activities: connections, lookups, fault policies, error handling, monitoring, and resubmission of failed integrations.
- Conduct SQL performance tuning including explain plans, indexing, and set-based processing.
Desired Candidate Profile
- Oracle Cloud certifications (e.g., OIC, Fusion reporting).
- Exposure to VBCS or other Oracle PaaS extension tooling.
- Experience naming and describing ticketing / ITSM tools used with roles in queue management and SLA target handling.
- Experience describing support transition, handover, or knowledge transfer participation.
- Explicit Oracle Service Request (SR) handling experience.
- Project-level evidence of experience in Oracle ERP modules implemented.